Afrihost - Pure Fibre Feedback Thread

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Minority_Gainz said:
Lets just say I am sick with the customer service from afrihost. Was so excited to get afrihost at my new place because I had them at my previous premises.....been waiting since March 16 for a 10 meter cable to be installed from the box outside my apartment to the Router in my office
Click to expand...

Hi,

Can you please send me a pm with your email address so I can have a look?
 
Getting major packet loss right now, could it be related to a line upgrade I've requested?
 
AfriNatic said:
Looks like this loss is from you to the OLT ot from the OLT to IPC before the traffic is handed over to us.
Click to expand...
It started after I got the message for the line upgrade. What should I do?

EDIT: WARP helps with the packet loss
 
AfriNatic said:
Drop me a pm with your email again so I can log it.

It's unlikely to be related to the package change.
Click to expand...
I forgot to send a message before leaving but the packet loss stopped after the upgrade completed. Idk if it was a coincidence or not but i'm glad it stopped
 
We are investigating a possible outage.

Looks like our Main CPT Vlan is down.

Please pm me your email address so I can have a look.
 
FrogFoot also down in PE it seems. All green lights on the ONT but no IP address is being assigned to the router. Will pm my email address
 
Thanks for all the messages.

We are are busy investigating with Frogfoot.

We are experiencing very high number of support requests and my inbox has lit up. I will respond to everyone asap.

Apologies for the issues
 
Cape Town, Deep South.. Snail pace internet, can't even run a speedtest

On frogfoot as well

Microsoft Windows [Version 10.0.19043.1706]
(c) Microsoft Corporation. All rights reserved.

C:\Users\>tracert google.com
Unable to resolve target system name google.com.

C:\Users\>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 2 ms 1 ms 1 ms 102.182.140.1
3 2 ms 2 ms 2 ms 100.127.2.153
4 * * * Request timed out.
5 9 ms 3 ms 3 ms cloudflare.ixp.capetown [196.60.70.198]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * ^C
C:\Users\>tracert google.com

Tracing route to google.com [172.217.170.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 2 ms 2 ms 2 ms 102-182-140-1.ip.afrihost.capetown [102.182.140.1]
3 3 ms 2 ms 2 ms 100.127.2.153
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 21 ms 20 ms 72.14.216.130
7 21 ms 22 ms 21 ms 172.253.65.161
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Click to expand...
 
AfriNatic said:
Thanks for all the messages.

We are are busy investigating with Frogfoot.

We are experiencing very high number of support requests and my inbox has lit up. I will respond to everyone asap.

Apologies for the issues
Click to expand...

The issue is now resolved.

We are monitoring.
 
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