I have. I'm sure they should be able to refund the OOB charges, as this is clearly their issue. But, this is Afrihost we're talking about.
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Afrihost stealing data and useless support.
- Thread starter Ianf1
- Start date
I have. I'm sure they should be able to refund the OOB charges, as this is clearly their issue. But, this is Afrihost we're talking about.
supersunbird
Honorary Master
Please let 1st line support people know, 1st line are always last to get told about things.
Finally got through to the chat support (2 hours...), they seem to be aware of it. However, the agent I spoke to refused to do anything stating that the dev team are still working on it. @AfriNatic hasn't responded either.
Luke7777
Executive Member
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- Apr 22, 2004
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- Menlo Park, Pretoria.. AH/OS 500/250
Can't retrieve any data log other than 1-2 Jan 2019. Dropdowns doesn't work. Last graph shown is for November. Haven't used it in Dec
Please send me a PM with the affected numbers and I will address this for you.
There was an issue yesterday. Please send me a PM with the affected number and I will look it to this for you.
This issue is fixed. Some clients were fixed automatically, but I will still need to check each account manually.
Got it and I have answered you.
Hmmm... it is odd that you say this. They are normally the first to pick up these issues.
Luke7777
Executive Member
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Done
Ianf1
Expert Member
A follow up from my side. This may be sorted, I now have 720mb remaining on 500mb package. At an extra cost of R6 for the "OOB" usage for 60mb "usage", I only used about 10mb on waze.
It still amazes me why you only get decent help on a forum and not from the normal support channels.
It still amazes me why you only get decent help on a forum and not from the normal support channels.
I am glad that this was sorted out. If you do run into any more issues, please let me know.
If you still have issues, please let me know.
supersunbird
Honorary Master
I know cause I've worked in such in IT support. Only some select competent call centre agents would know cause they figured out there is an issue, not everyone would know and thus there would still be some blaming the client "Sir, your phone must have used up all the data, here is a list of causes for that..."
I have to say in this case most of the guys on the support floor knew about this and we managed to sort the issue out very quickly.
Both my wife and myself have this issue. We each put in support requests, the support guy handling my wifes ticket had no idea what was going on. The guy handling my ticket said there is some issue being looked at.
However, my issue has not been resolved. I have not got any data back, and now my data has stopped working completely, even though I have 67MB data left.
I have send you a PM.
That really isn't great, AfriNatic is looking at it and will respond shortly!
I've heard nothing, and nothing has been done about this.
Hey guys, I am sorry for the lack of response, I will follow up with him and figure out what is going here.