- Jul 16, 2004
I wonder what will become of Afrihost? the brand/company is no longer what it was.
@AfriNatic I have sent you a PM.Hmmm... this is not good at all. Generally what we need on our side to fix this type of issue is a comparison of data records from your side and we can match them with ours.
If you have any form of usage records please send them to me and I will view them against your account to see if there are any issues.
In the meantime you can send your account information via PM and I will look at what you usage records look like at the moment.
Please let 1st line support people know, 1st line are always last to get told about things.I have been chatting to our Dev Team and there does seem to be a potential issue on our side with regard to data usage. We are busy look into it and as soon as we have any feedback I will you know.
Finally got through to the chat support (2 hours...), they seem to be aware of it. However, the agent I spoke to refused to do anything stating that the dev team are still working on it. @AfriNatic hasn't responded either.Please let 1st line support people know, 1st line are always last to get told about things.
There was an issue yesterday. Please send me a PM with the affected number and I will look it to this for you.
I am glad that this was sorted out. If you do run into any more issues, please let me know.A follow up from my side. This may be sorted, I now have 720mb remaining on 500mb package. At an extra cost of R6 for the "OOB" usage for 60mb "usage", I only used about 10mb on waze.
It still amazes me why you only get decent help on a forum and not from the normal support channels.
I know cause I've worked in such in IT support. Only some select competent call centre agents would know cause they figured out there is an issue, not everyone would know and thus there would still be some blaming the client "Sir, your phone must have used up all the data, here is a list of causes for that..."Hmmm... it is odd that you say this. They are normally the first to pick up these issues.