Afrihost support disappointing

[Devinity]

I had great expectations from Afrihost based on user comments and the Afrihost staff responding to people's queries on Mybroadband forums, but I find myself being disappointed by them.

Being a new customer of Afrihost, my first interaction with one of their support people was very impressive. I rated him 10/10 as he answered my questions to my satisfaction.

But when I queried my account with them via email and then again on Mybroadband, my question is either evaded or I get ignored. What their website says and the screen when you sign up for a new account and what you are actually charged or 2 very different things.... not the R1 that I expected but much more.

I can't believe I'm saying this but I'm actually considering going back to Telkom (even though they are more expensive) as their service was definitely better. I've never had any problems with them in the past except when I recently wanted to cancel my data account... took them a while to sort it out.

 

[NickHunt7]

I've had account queries before with them. Phone call fixed everything for me.

 

[Icemanbrfc]

I had great expectations from Afrihost based on user comments and the Afrihost staff responding to people's queries on Mybroadband forums, but I find myself being disappointed by them.

Being a new customer of Afrihost, my first interaction with one of their support people was very impressive. I rated him 10/10 as he answered my questions to my satisfaction.

But when I queried my account with them via email and then again on Mybroadband, my question is either evaded or I get ignored. What their website says and the screen when you sign up for a new account and what you are actually charged or 2 very different things.... not the R1 that I expected but much more.

I can't believe I'm saying this but I'm actually considering going back to Telkom (even though they are more expensive) as their service was definitely better. I've never had any problems with them in the past except when I recently wanted to cancel my data account... took them a while to sort it out.

when you say much more, can you explain a bit further. I notice that quite a few people are querying the R1 deal, but have got it wrong.

so just in a nutshell, did you sign up for the R1 deal, but got charged more, and when did you sign up for it?

 

[Devinity]

when you say much more, can you explain a bit further. I notice that quite a few people are querying the R1 deal, but have got it wrong.

so just in a nutshell, did you sign up for the R1 deal, but got charged more, and when did you sign up for it?

Hi there

This morning they sent me a new invoice rectifying their error and apologized. I'm contented that it's all sorted out (I'll make sure to check my bank account too).

Basically what happened was that I signed up during the month for a package. All packages were priced at R1. I got charged a pro-rata amount (the number of days left for the month with pro-rata data) of the package I picked instead of only R1.

 

[AfriGenie]

I had great expectations from Afrihost based on user comments and the Afrihost staff responding to people's queries on Mybroadband forums, but I find myself being disappointed by them.

Being a new customer of Afrihost, my first interaction with one of their support people was very impressive. I rated him 10/10 as he answered my questions to my satisfaction.

But when I queried my account with them via email and then again on Mybroadband, my question is either evaded or I get ignored. What their website says and the screen when you sign up for a new account and what you are actually charged or 2 very different things.... not the R1 that I expected but much more.

I can't believe I'm saying this but I'm actually considering going back to Telkom (even though they are more expensive) as their service was definitely better. I've never had any problems with them in the past except when I recently wanted to cancel my data account... took them a while to sort it out.

Our manually allocated the credit to your account for the R1 sign-up, it looks like there was a delay with the system allocating the credit to your account.

The credit will be used to off-set any future payments made from your Afrihost account.

 

[saor]

Telkom...
as their service was definitely better.

Telkom better service :wtf:.
I've found the AH reps on this forum to be some of the nicest and most helpful people to deal with.

 

[WickedP3NGU1N]

I'm actually considering going back to Telkom (even though they are more expensive) as their service was definitely better.

I phoned Telkom for support and they told me my number does not exist and they cannot help me, only for them to PHONE me on that number an hour later to confirm a technician is on the way... and that on the way was ended up being 2 weeks after the phone call...

I immediately think that any person giving Telkom praise must work for them because nobody gives them praise. You should see their Hellopeter page....

 

[Devinity]

I phoned Telkom for support and they told me my number does not exist and they cannot help me, only for them to PHONE me on that number an hour later to confirm a technician is on the way... and that on the way was ended up being 2 weeks after the phone call...

I immediately think that any person giving Telkom praise must work for them because nobody gives them praise. You should see their Hellopeter page....

Geez, think again. Just because you had/are having a bad experience with them, doesn't mean that I had one. I give credit where it's due. I've had a positive experience with them until recently, as stated above, and I had been with them for a very long time. If any stage this changes for me, I'll make sure to mention it.

 

[Devinity]

Afrihost accounts department sucks!!!!

First I get overcharged for a service. Then I'm told that I'll get a credit for December (invoice supplied with the amended amount)... and when I check my bank account, I get charged full price. Like SERIOUSLY!!!!

 

[AfriMan]

Afrihost accounts department sucks!!!!

First I get overcharged for a service. Then I'm told that I'll get a credit for December (invoice supplied with the amended amount)... and when I check my bank account, I get charged full price. Like SERIOUSLY!!!!

Definitely not cool. Drop me a PM and I'll look into that for you

 

[Typheous]

I have had nothing but problems and aggrevation since I made the choice between retaining double data or get "Priority Boosted Bandwidth".
#NKI-134-19346
The countdown timer has started.

 

[Devinity]

The issue I had with my billing was eventually sorted out.

As for my internet speed... only sometimes I'd have issues (which I've put it down to peak hours) but other than that it's been fine so no complaints from me on that.