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Coucal
New Member
- Joined
- Mar 6, 2024
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Old Fibre package (RSAWEB) was canceled by the previous owner (last day to be 29 Feb 2024).
I decided to go with Afrihost as I already had an account with them from a previous Fibre package a couple of years ago, good experience overall, and ordered the 25Mbps/25Mbps on 23 Feb 2024.
Simple and easy on the website, added the address, order went through swiftly and I received an email stating Afrihost received the order and again confirmed “You already have a Fibre Line courtesy of Octotel at your premises…” for which I later gave them the OCT number as well, they asked on 24 Feb, I gave on 26 Feb.
So there was no confusion regarding the migration, I followed their system.
Now the nightmare begins.
TL; DR Afrihost support interactions:
1. 27 Feb; First contact with support since order on 23 Feb, Afrihost assures me that “provisioning is taking place” and will take 24 to 48 hours from then.
2. 29 Feb; Afrihost changes story, can now only start the migration process once the line is dropped by the previous ISP
3. 1 March; Afrihost confirms they are busy with the line migration, I inform them that the router they have as “pending dispatch” has actually skipped the last 2 steps and already arrived 2 days prior.
4. OCTOTEL Support - 1 March; I contacted Octotel directly as things just seem off on Afrihost’s side. Octotel replied late Saturday evening saying Afrihost indeed did place an order but it was for a new line installation thus it was canceled. Not a word from Afrihost’s side.
5. 3 March; Afrihost says the problem is that I picked the 25Mbps line and those are only for new installations, so they (including the supervisor this time) request I upgrade to the 55Mbps/25Mbps which solves the problem. I authorize it.
Afrihost confirms the order is now correct and progressing, 72 hours maximum.
6. 4 March; Just for old-time’s sake I contacted them again and Afrihost confirms that LINE MIGRATION is progressing.
This brings us to this post.
11:30am on 6 March 2024 marks the 72 hours from when the Afrihost support agent and their supervisor finally corrected the order on 3 March 2024.
Note that this line was fully functional on RSAWEB up until 29 February 2024.
I decided to go with Afrihost as I already had an account with them from a previous Fibre package a couple of years ago, good experience overall, and ordered the 25Mbps/25Mbps on 23 Feb 2024.
Simple and easy on the website, added the address, order went through swiftly and I received an email stating Afrihost received the order and again confirmed “You already have a Fibre Line courtesy of Octotel at your premises…” for which I later gave them the OCT number as well, they asked on 24 Feb, I gave on 26 Feb.
So there was no confusion regarding the migration, I followed their system.
Now the nightmare begins.
TL; DR Afrihost support interactions:
1. 27 Feb; First contact with support since order on 23 Feb, Afrihost assures me that “provisioning is taking place” and will take 24 to 48 hours from then.
2. 29 Feb; Afrihost changes story, can now only start the migration process once the line is dropped by the previous ISP
3. 1 March; Afrihost confirms they are busy with the line migration, I inform them that the router they have as “pending dispatch” has actually skipped the last 2 steps and already arrived 2 days prior.
4. OCTOTEL Support - 1 March; I contacted Octotel directly as things just seem off on Afrihost’s side. Octotel replied late Saturday evening saying Afrihost indeed did place an order but it was for a new line installation thus it was canceled. Not a word from Afrihost’s side.
5. 3 March; Afrihost says the problem is that I picked the 25Mbps line and those are only for new installations, so they (including the supervisor this time) request I upgrade to the 55Mbps/25Mbps which solves the problem. I authorize it.
Afrihost confirms the order is now correct and progressing, 72 hours maximum.
6. 4 March; Just for old-time’s sake I contacted them again and Afrihost confirms that LINE MIGRATION is progressing.
This brings us to this post.
11:30am on 6 March 2024 marks the 72 hours from when the Afrihost support agent and their supervisor finally corrected the order on 3 March 2024.
Note that this line was fully functional on RSAWEB up until 29 February 2024.
