Tell me Afriman/guy, if I move my ADSL line to Afrihost - do I have to log a fault with you guys every time & can no longer go direct to Telkom? Cos sometimes you can log a fault with Telkom & it gets bogged down but there are ways for you to escalate the issue directly with them & I'm not sure Afrihost will do that if there is a line fault - forgive me as I've seen somebody complaining about that issue in this thread.
Correct. When you move your line to us fault logging, upgrade/downgrade requests, admin work and billing all runs through us.
Should your line/ exchange run into a fault you just need to contact us. There shouldn't be any delays in getting the info across to Telkom.
We also escalate the faults as much as possible to have them resolved as quickly as possible. Dealing with Telkom directly after you've moved your line to us isn't advised as we deal with a different department within Telkom. There are of course instances where our hands can become tied should Telkom not have capacity or see delays in upgrading equipment or replacing lines.
If anyone has faults that aren't being attended to please PM me and I'll get it looked at ASAP.