Afrihost Uncapped ADSL Feedback (Pt2)

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Here is a comparison just to eliminate any effects of exchange congestion.

I ran a multi threaded download from the local IS ftp server. Link is: ftp://ftp.is.co.za/linux/distributi...rid/debian-live-7.0.0-amd64-gnome-desktop.iso

Ran it with a Cybersmart capped account and not an IS account to make it fair at least.

Cybersmart download graph:

Selection_006.png


Afrihost download graph:

Selection_007.png


Exactly the same file, tests are a minute or two apart from each other.

No shaping applied my ass.
 
Received my MiFi a couple of hours ago. Beautifully packaged and AH branded. Thanks for the, as always, awesome service!
 
Why does Facebook take so long to load sometimes? Seems to be the only site I have a problem loading on Afrihost uncapped.
 
Tpex said:
Why does Facebook take so long to load sometimes? Seems to be the only site I have a problem loading on Afrihost uncapped.
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Can you do a speedtest here ( http://speedtest.mybroadband.co.za/ ) locally and internationally and post the results?

Afrihost International has been having issues for coming up on 3 weeks now. It doesn't affect everyone, but there are tonnes of us.
 
XperiAnce said:
Can you do a speedtest here ( http://speedtest.mybroadband.co.za/ ) locally and internationally and post the results?

Afrihost International has been having issues for coming up on 3 weeks now. It doesn't affect everyone, but there are tonnes of us.
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JHB:
Download Speed: 874 kbps (109.3 KB/sec transfer rate)
Upload Speed: 412 kbps (51.5 KB/sec transfer rate)
Latency: 88 ms
27 August 2013 11:30:29

International:
Download Speed: 784 kbps (98 KB/sec transfer rate)
Upload Speed: 356 kbps (44.5 KB/sec transfer rate)
Latency: 234 ms
27 August 2013 11:32:46
 
AfriMan said:
We picked up that error, something to do with a change made by our admins. All sorted now :)
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Here's another one for you: if you omit the 'www.' from afrihost.co.za you end up at a page bemoaning the fact that you're not connected to your MiFi device.
 
HapticSimian said:
Here's another one for you: if you omit the 'www.' from afrihost.co.za you end up at a page bemoaning the fact that you're not connected to your MiFi device.
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o.0
Thanks for spotting this, I'll get our team to check it out!

Edit: All fixed, thanks :)
 
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Tell me Afriman/guy, if I move my ADSL line to Afrihost - do I have to log a fault with you guys every time & can no longer go direct to Telkom? Cos sometimes you can log a fault with Telkom & it gets bogged down but there are ways for you to escalate the issue directly with them & I'm not sure Afrihost will do that if there is a line fault - forgive me as I've seen somebody complaining about that issue in this thread.
 
Fishzn said:
Tell me Afriman/guy, if I move my ADSL line to Afrihost - do I have to log a fault with you guys every time & can no longer go direct to Telkom? Cos sometimes you can log a fault with Telkom & it gets bogged down but there are ways for you to escalate the issue directly with them & I'm not sure Afrihost will do that if there is a line fault - forgive me as I've seen somebody complaining about that issue in this thread.
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Correct. When you move your line to us fault logging, upgrade/downgrade requests, admin work and billing all runs through us.
Should your line/ exchange run into a fault you just need to contact us. There shouldn't be any delays in getting the info across to Telkom.

We also escalate the faults as much as possible to have them resolved as quickly as possible. Dealing with Telkom directly after you've moved your line to us isn't advised as we deal with a different department within Telkom. There are of course instances where our hands can become tied should Telkom not have capacity or see delays in upgrading equipment or replacing lines.

If anyone has faults that aren't being attended to please PM me and I'll get it looked at ASAP.
 
AfriGuy said:
Correct. When you move your line to us fault logging, upgrade/downgrade requests, admin work and billing all runs through us.
Should your line/ exchange run into a fault you just need to contact us. There shouldn't be any delays in getting the info across to Telkom.

We also escalate the faults as much as possible to have them resolved as quickly as possible. Dealing with Telkom directly after you've moved your line to us isn't advised as we deal with a different department within Telkom. There are of course instances where our hands can become tied should Telkom not have capacity or see delays in upgrading equipment or replacing lines.

If anyone has faults that aren't being attended to please PM me and I'll get it looked at ASAP.
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Cool - it seems that it's a risk I must be willing to take - I guess I can just migrate my line back if there are any issues. A few last things - I will sign up for the uncapped account on the 1st of September, what is the billing cycle for Afrihost? Next up, if I am unhappy and do want to cancel, I have 60 days in which to do so & don't have to serve a notice period right? I can just cancel and move on if I want?

Another prodigal son returns home to Afrihost - the people who originally freed the web IMO :p
 
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