Quite regretting our move to AfriHost to be honest. We've had nothing but trouble so far.
On Thursday morning we were told that our 10MB service would be active within 48 hours. On Saturday we contacted AfriHost who then said that there was an error processing the upgrade and that it was done incorrectly, so we should wait another 24 hours for it to become active.
Yesterday we received an SMS stating that our 10MB service is now active and we've been invoiced, but we were pulling at 0.5Mbps and the line was only syncing at 4MB. We contacted customer service who then told us that we actually can't get 10MB because Telkom have supposedly limited our exchange to 4MB. Why, then, were were able to sign up for 10MB in the first place? And why does the Telkom, AfriHost and all other ISP speed checkers we've tested say that we're 10MB capable?
To add to the equation, my house mate worked at an ISP until the end of this month that just ended and was able to test our line capability himself. He said that we're able to get 10MB and we're 20MB VDSL capable as well. So I'm not sure who to believe?
Anyway, now we're paying for a 10MB service, syncing at 4MB and pulling at less than 1MB. Which is even more useless to us because we're still in our MWeb notice period so we can use their 1MB account for the rest of this month, which is performing a lot better as well.
Really leaves a bad taste in one's mouth.
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