It's gonna be hard to reply to all the individual messages here, but I think I can address a few pages of comments in one post:-
We saw a huge increase in demand on the network yesterday, particularly during the peak usage time from around 8pm-ish to just before 11pm. We suspect that this was most likely to multiple Apple device updates and App updates running simultaneously, and everyone getting pretty much the same idea at the same time. I see we're hitting a pretty heavy usage curve this morning as well, but seems to be a lot less aggressive.
So remember that we only shape downloads and P2P. OS updates are not included in shaping. So we had to try to really put the screws on torrents and downloads to get usage to a level where overall latency and throughput was effected. Even pretty much everyone on Uncapped was shaped last night, we still had a massive demand on the network.
We're still seeing heavy demand this morning, possibly still related to iOS 7 as we saw many clients complaining that their downloads failed or showed errors due to the load on Apple's servers. We're doing everything we can to make sure that we provide the best overall experience while this is ongoing. Hopefully most will have their iOS fix by this evening.
We'll be monitoring closely so that we do everything possible from our side.