Dude, I understand you're just doing your job (which must suck at least a little at present), and you're just conveying what you can, but I frankly couldn't care less whether my connection was unshaped or not during the night.
Once my wife and I retire to bed for the night the only action on my connection would be the keep-alive pings from my router. Apart from a handful of times per year I don't schedule downloads during the night; it's just not how I use my connection to the 'web. What I do download I do either because of necessity - as much as any download can be such - or on a whim. As has been stated a few times, your home uncapped account has seen to my whims being met for a bloody long time, and I just want to get back to liking Afrihost again.
The product is still the same, we haven't changed the rules or the workings of the account. We didn't change anything. However, we did always say that Uncapped was semi-shaped and shaped by capacity, so there was always a possibility that there could be shaping at any time if there is excessive demand. Again, we still never throttled connections (as we did in the past and some ISPs still do) and we offered Turbocharge to alleviate shaping when needed. I think this is still an excellent value product. We turn the network over to clients with the rules in place, and clients determine the demand (and hence the shaping).
There are also other unshaped products that can deliver an "on-demand" experience if you don't want to be subject to shaping or demand on the network. I think when you view all our products, we cover just about every possible requirement.
From the figures that other people have posted on this thread, it seems like our shaping has been consistently stricter than everyone else's by at least a few percentage points. I'm struggling to understand why, considering that I've seen users of lower-tier products being shaped less, even though they've pulled more data than us.