Afrihost Uncapped ADSL Feedback (Pt2)

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xera said:
Seems like I spoke too soon. Just got disconnected again.

If I pick up the phone, I hear normal dial tone, but also this rapid clicking sound. Does that mean anything?
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You may have a defective adsl filter.

try disconnecting all analogue phone devices (phone, alarm, fax, etc), remove the adsl filter and plug tour modem directly into the line socket and see if this helps.
 
droplet said:
pasted from my PM to afriman for anyone to read. maybe it sways someone from joining this crappy uncapped service

i am honestly getting so tired of PMing afrihost helpers. it's great that you are here, and thank you for that.

but since switching to afrihost from mweb at the beginning of this month, my supersport is buffering all the time. i can barely watch youtube at 240p (and often not at all).

my speedtests are stellar. i sync at 10Mbps. i have low pings to afrihost. i am almost always "unshaped" according to clientzone. i am so over running traceroutes and sending them through.

the capped account performs admirably for streaming! the uncapped account is useless for streaming!

are you trying to tell me that my connection magically gets a fault whenever it's connected to uncapped? that magically fixes itself when i log into the capped account? that magically appears again in perfect time for when i log into the capped account?

come on!

it is obvious that something is set up that affects youtube (and supersport).

i have tried using youtube vanilla. i have tried using youtube with a buffering plugin. i have only ONCE been able to stream youtube (at any resolution) in realtime - and that was for five minutes before i left for work one morning.

i have been "helped" about five times now by five different people (including kyle at support) and still no result!

you don't even offer a 150GB bundled capped product. so i am forced to go with your shoddy uncapped product.

i don't abuse downloads, whether p2p, nzb, http or other.

i just want the service you advertise.

/rant
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I'm sorry that you feel the need to post this. At the end of the day, we're here to help you and try and find the best solution for you. Whatever that solution may be. I replied on your last PM to try to help, hopefully we can find a good solution to what you're experiencing.
 
roadcat said:
I changed from 4mb uncapped bundle to 10mb 100Gb bundle capped last week. Was a good decision :) Watched a youtube channel now of Metallica live in full screen 1080p without a single buffer. Same price as before, and I've only once ever gone over 100Gb in the last year so...

EDIT - Have been with AH for a few years now. Still think they are the best option, and they will get through this just as they did with the MTN cutover
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Thanks for sharing your experience! Great to know you've found a better solution on capped.

And thanks for also confirming that at the end of the day our client's experience is what is most important to us. As we did with many of the challenges we have faced, I know we will always find a way to tip the scales in our client's favour :)

Have an absolutely awesome evening :)
 
AfriMan said:
Every ISP will face technical issues. What sets us apart is how we handle them and what we do. We always come out in favour of clients and find ways to give back to our clients. We've had our share of challenges over the years, and I've always seen us coming out of the challenge in a way that not only sorts out the problem, but delights our clients over and above that.

I know that this will be the case and these issues will be behind as very soon.
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Well at the moment all I hear is vague excuses and promises that you are working on the issues. But no improvements are seen or felt by any uncapped customer. That doesn't set you apart from others in my book. Just makes you better spin doctors as far as I can see.
 
Afriman, I have a question.

With this telkom upgrades, how will it be determined if you change to 4 mbps or 10 mbps? I am currently on 10 mbps, is there a chance they will downgrade me, because then I will be extremely unhappy indeed...
 
Lord Nikon6 said:
Afriman, I have a question.

With this telkom upgrades, how will it be determined if you change to 4 mbps or 10 mbps? I am currently on 10 mbps, is there a chance they will downgrade me, because then I will be extremely unhappy indeed...
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I suspect that the upgrades will [again] be largely automatic.
However, when jumping from 4->10, it will probably be on a person to person case, since you need to be on ADSL2+ to get 10Meg.
If you're already on 4Mb, they will attempt to upgrade you to 10.
If you're on 10, there's nothing that need be done. They can see from their side what speed you sync at anyways.
 
froot said:
I suspect that the upgrades will [again] be largely automatic.
However, when jumping from 4->10, it will probably be on a person to person case, since you need to be on ADSL2+ to get 10Meg.
If you're already on 4Mb, they will attempt to upgrade you to 10.
If you're on 10, there's nothing that need be done. They can see from their side what speed you sync at anyways.
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I was thinking that, but that is my fear. I currently sync at 10 mbps, but telkom speed checker seems to think it's 4.
 
Lord Nikon6 said:
I was thinking that, but that is my fear. I currently sync at 10 mbps, but telkom speed checker seems to think it's 4.
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Yes but it's the profile it's on, or the product rather (1 or 2 or 4, or 20 or 40 VDSL)
Mine also says 4, while I sync at 10.
 
AfriMan said:
I've always seen us coming out of the challenge in a way that not only sorts out the problem, but delights our clients over and above that.
I know that this will be the case and these issues will be behind as very soon.
Click to expand...

Downloads last night have been the worst I've seen - was throttled at 12% the whole night (Jhb area, 1mbps uncapped). How will you know problems will be sorted out "very soon" - because usage will die down?
 
Sunday, 11am and shaped to 50/50. Its not bad but on a Sunday? Problem still not remotely solved. Its a shame!
 
So download speeds on my 10mbps line has been very erratic. Jumping from 8.5 down to 1.7 mbps. So this I logged a fault for online. This morning my internet was down and I get an email (thank **** for my phone) and it says my line was reset or something.... restart my router and my internet stays down.

I call them and after listening to a massively annoying 2 min info thing I get hold of someone. They delete a bunch of port errors or something and I try again... finally the internet is up... then he downgrades or whatever and syncs my line at 8 mbps. I say ok if it will stabalise my line.

Now I have been doing speedtests and i am sitting between and 6 mbps... I am NOT happy about this... at this rate it would be better for me and make more sense to get a 4 mbps business account so that I can be permanently unshaped. I knew I was never going to get full line speed but the current situation does not seem fair to me.

Afriguy, I have sent you a few pm's with trace routes and what not and still have not gotten a reply.

ps. clientzone still says im syncing at 10mbps.
 
@afrihost, I have been pretty happy with my service, even though it's been degrading. The shaping issue wasn't bothering me at all, as I've scheduled to run my downloads overnight and as long my real time services weren't affected, I was happy. However, shaping me on 50% policy on Sunday at 5pm is taking the piss.

I understand the need to manage your network to ensure that everyone gets the best possible experience but come on guys,Its Sunday. How can your network be under strain on a sunday??
 
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