Afrihost Uncapped ADSL Feedback (Pt2)

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FalconZA said:
Thanks afriguy,

i was just about to post to ask if there were a problem in Cape town, again.

Please keep us updated!
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Fixed for you.

Seems to be a regular problem. I'm sure it has to do with Telkom fiddling with capacities/IPC's over the weekend.
 
AfriGuy said:
Hey guys

Just a quick heads up, we're seeing ADSL issues in the South Region (affecting CPT and surrounds)
Increased latency and slower downloads speeds may be a side affect of this - our team are working on this and should be resolved ASAP.
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It's making all the Speedtest results very weird as well, was just going to ask about that.
 
pjjdp said:
Fixed for you.

Seems to be a regular problem. I'm sure it has to do with Telkom fiddling with capacities/IPC's over the weekend.
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As far it's not due to maintenance, but it does appear to be on the Telkom side at our breakout point. We're still awaiting further information :(
 
pjjdp said:
Fixed for you.

Seems to be a regular problem. I'm sure it has to do with Telkom fiddling with capacities/IPC's over the weekend.
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actually...my experience with Afrihost has been pretty much spot on since the first week of october (it was a bit iffy for a day or 2 when i joined). So while you think you are doing me a favor by adding AGAIN to the end of my post....this is the first time i have noticed a huge degradation of service to the point where i cant use the line (except for stuff like posting forum topics).

Lets not be hating on Afrihost....Its clear they have multiple people rolling around this forum trying to make peoples lives easier. Give them time to hound Telkom to fix the problem.
 
FalconZA said:
actually...my experience with Afrihost has been pretty much spot on since the first week of october (it was a bit iffy for a day or 2 when i joined). So while you think you are doing me a favor by adding AGAIN to the end of my post....this is the first time i have noticed a huge degradation of service to the point where i cant use the line (except for stuff like posting forum topics).

Lets not be hating on Afrihost....Its clear they have multiple people rolling around this forum trying to make peoples lives easier. Give them time to hound Telkom to fix the problem.
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Thanks for understanding - again ;)
 
Unfortunately Telkom does not read this forum.
Remember, AH speaks on our behalf, as our lines are with them as well, so I will say it again and again, not only for my benefit, but for everyone.

I will also ask again, wonder what will happen in the next 2 weeks, when Telkom upgrades everyone's speed for free? Probably lots and lots of congestion all over.(Not just AH)
 
pjjdp said:
Unfortunately Telkom does not read this forum.
Remember, AH speaks on our behalf, as our lines are with them as well, so I will say it again and again, not only for my benefit, but for everyone.

I will also ask again, wonder what will happen in the next 2 weeks, when Telkom upgrades everyone's speed for free? Probably lots and lots of congestion all over.(Not just AH)
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I think considering the levels of complexity that goes into Telecoms infrastructure like IPC, it's pretty cool that we don't have outages like this very often. The last one that I can remember was much earlier this year.

As much as Telkom is our favourite pinyata - they actually do some good work a lot of the time :)
 
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I guess that explains why we're getting 5Kbps max on our 10MB line :/ Even with the strict shaping we should be getting 64Kbps.
 
Lydon said:
I guess that explains why we're getting 5Kbps max on our 10MB line :/ Even with the strict shaping we should be getting 64Kbps.
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Yeah basically we're running at a fraction of our normal capacity so contention is a little crazy, and latency and throughput are somewhere between bad and terrible.

As soon as they get things back up, it should all go back to normal :(
 
FalconZA said:
The problem right now doesnt seem to be shaping in Cape Town...it seems to be an issue with Telkom infrastructure?
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We aren't 100% what is causing this exactly, but we're working with Telkom to have this sorted out.
 
AfriGuy said:
We aren't 100% what is causing this exactly, but we're working with Telkom to have this sorted out.
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@AfriGuy, your network status page states the following:

"Our engineers have identified the problem and are busy resolving as our highest priority. We apologise to affected clients and assure them that all our available resources are being employed to restore normal services."

This is of course contrary to your statement above. It is becoming more and more difficult to take Afrihost seriously.
 
AfriGuy said:
We aren't 100% what is causing this exactly, but we're working with Telkom to have this sorted out.
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Quote from network status:
"Our engineers have identified the problem and are busy resolving as our highest priority."

Not being difficult or funny, but which one is accurate, AFriGuy? Do you think the issue will be resolved by tonight?
 
chris11 said:
@AfriGuy, your network status page states the following:

"Our engineers have identified the problem and are busy resolving as our highest priority. We apologise to affected clients and assure them that all our available resources are being employed to restore normal services."

This is of course contrary to your statement above. It is becoming more and more difficult to take Afrihost seriously.
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Sorry, that update came through in my inbox a bit late :(
The status page is correct.
 
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