Dade Murphy
Senior Member
Sounds awful, I thought AH fixed the shaping issues with the added capacity 
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Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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saa044
Expert Member
Well my brother is a new adsl subscriber to Ah. Everything is with Ah and he had congestion problems. After speaking to the ah team on twitter they said that the ping timeouts on hop 3 and 4 are perfectly normal. Only after he took the whole thing public via twitter and Facebook did they help him. Terrible.
Hamish McPanji
Honorary Master
Sounds awful, I thought AH fixed the shaping issues with the added capacity
I think you should adapt a 'wait and see' policy on that , so subscribe to this thread to see if issues have been resolved
NightowlZA
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Yep had to do the same thing, a week of speaking to support people about my latency issues, speaking to 3 different people on the same ticket and everytime it was a new person i had to redo every test result that the last one told me to supply...
Had to resort to posting here in order to get some help and my ticket escalated to competent people.
Regardless, i kept getting the same "capacity issue" excuse in every response no matter what evidence i supplied showing otherwise. I decided to just drop it and let it ride until the "capacity issue" was resolved. After this past weekend and getting utterly crap and spiking latency in games on my capped account, i cancelled my uncapped. I'm done.
I'm no heavy user, use around 50gb/pm. Earlier at around 1:50am my NNTP was going @ 6kB/s, clientzone showed i was still being shaped... 20mins ago (~2:15am) when i checked clientzone again, my shaping was finally lifted.
Shaping is generally better in the North. We're seeing less people shaped at peak and shaping being lifted much quicker. Generally back to good performance we expect from Home Uncapped.
That sucks
You shouldn't have to go to Twitter or even complain here to get good service from us. But I'm glad our guys (and myself) can be here to make sure that you don't run out of options
If you're in the South, that would make sense - but from what I can see the North was pretty much unshaped by midnight. If you're in the North, then there could be a problem somewhere
Vorastra
Honorary Master
90mins in and Turbocharge still hasn't kicked in.
Loving it. 120mins of Turbo being wasted.
Loving it. 120mins of Turbo being wasted.
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NightowlZA
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If you're in the South, that would make sense - but from what I can see the North was pretty much unshaped by midnight. If you're in the North, then there could be a problem somewhere
No i'm in the south. The inconsistency of service over the last 2 months has been shocking, gotta draw the line at some point.
My uncapped account is completely useless for gaming (diablo 3) at the moment, i actually dont even test it first anymore, dial up my capped account before even opening the game... My capped account isnt much better, its just the lesser of 2 evils... 300-350ms+ with spikes of 450ms+ every few minutes... No thanks.
Shaping or turbocharging won't have an affect on latency. Is there a speedtest that I can look at?
NightowlZA
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Please would you run my second tool in my signature
Z
Used your tool before, but hop 2 (exchange) times out 100% of the time, so it gives no result. This seems to have 0 effect on my line performance as my connectivity is still perfect.
My issue is completely on AH side of things, as my WA account gives me an awesome ping of 180ms in Diablo 3. Hop 2 times out on this account as well
EDIT: results of the tool:
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)
IP address must be specified.
2014/06/19 13:28:55.99
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Used your tool before, but hop 2 (exchange) times out 100% of the time, so it gives no result. This seems to have 0 effect on my line performance as my connectivity is still perfect.
My issue is completely on AH side of things, as my WA account gives me an awesome ping of 180ms in Diablo 3. Hop 2 times out on this account as well
Strange. Are you using our DNS servers?
A timeout to the exchange usually indicates a line/ exchange issue.
Used your tool before, but hop 2 (exchange) times out 100% of the time, so it gives no result. This seems to have 0 effect on my line performance as my connectivity is still perfect.
My issue is completely on AH side of things, as my WA account gives me an awesome ping of 180ms in Diablo 3. Hop 2 times out on this account as well
Oh yes...
Ahh. Okay then, you'll have to sort it out with AfriMan
(if WebAfrica is working fine)Never really heard of this happening before
Z
NightowlZA
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Using Google public DNS.
My line and its performance are fine, as I said, my WA account works great, jump to my AH account and all goes downhill :/
Yes, I know, capacity issues in the south >_>
Can I see the full trace route? Also can you see if there is any difference using our DNS servers rather than google?
NightowlZA
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F
Fudzy
Guest
FFS...
No, if it was fixed it would be 4096. Please could everyone who has their lines bundled with Afrihost check to see if they are on their correct line speeds.
No, if it was fixed it would be 4096. Please could everyone who has their lines bundled with Afrihost check to see if they are on their correct line speeds.
Did you just recreate the port or hit the magically fix my line?
Drop me a PM and I'll up your line quickly.
Very strange.
Are you able to replicate this on another account or the Telkom guest account?
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