Afrihost Uncapped ADSL Feedback (Pt3)

[ainsin]

They don't look at your usage at all. You can stop using for a month and it won't affect your shaping. They look at overall network stress in your area.

If your are routing through Cape Town, the shaping will only be lifted in the early morning hours.

Till the new capacity is added, we will stay in this semi permanent shaping state unfortunately.

The north of South Africa also has aggressive shaping. I've been shaped what feels like 24/7 (I go to bed at 12, so shaping probably eases up at 1am as well). The worst part is that we have additional IPC, yet we're back to square one. I don't think additional IPC will cure all of the uncapped issues

 

[didodido]

Nothing confirmed or nothing in the pipeline?
Everyone lead us to believe Uncapped users can expect price drops too. Thing is, I don't mind paying more for AH than I would for almost any other Uncapped ISP - but then I expect much better performance than we're getting now.

And better support. My ADSL line has underperformed now for 2 months and Afrihost support failed to resolve this. Currently my hosting environment is not available since last night (including e-mail). The on-line support is not available, e-mails are not answered and if you phone them, the technician will put you on hold indefinitely. 'ISP provider of the year' - I wonder how bad the other service providers must be for Afrihost to receive this title.

 

[Zertop]

As per support reply which I recieved today:

Good Afternoon *******

Thank you for your email.

Kindly be advised that there is a high influx of emails due to the billing run, therefore there is a delay with responses to emails.

However, please be advised that there is a 30 days notice period for cancellations. ...blah blah fishpaste

Even worse is you have to cancel before the 25th. First ISP I have come across that cant process a cancellation after the 25th.

If you go into clientzone and cancel before the 25th, itll cancel at the end of that month. After that - it will cancel at the end of the next month

 

[5plus2equals9]

Nothing confirmed or nothing in the pipeline?
Everyone lead us to believe Uncapped users can expect price drops too.

Ok, so I'm not the only one who got that impression.

 

[AfriGuy]

Nothing confirmed or nothing in the pipeline?
Everyone lead us to believe Uncapped users can expect price drops too. Thing is, I don't mind paying more for AH than I would for almost any other Uncapped ISP - but then I expect much better performance than we're getting now, and in fact, better performance than the competition. Neither is true right now.

From my understanding, nothing has been confirmed just yet. When I hear something more official I'll let you guys know.

 

[Hectic]

@Zenthrax.
I moved one of my domains in February, because of poor performance and bad support. I was told as well that I need to give 30 days notice or should I wish to migrate away immediately that I must contact accounts if I want to settle my account immediately.

Contacted accounts, but never received feedback, so I asked my new hosting company to proceed any way and I moved. This was done before the 25th (I thought the date was to be on or before the 27th?).
AH did not invoice me for the next month for this domain and it was cancelled on the last day of February without any problem.

 

[TEXTILE GUY]

Okaaay ..... Moving to business....

So, I took that first step .... I moved my line over to AH. Strange thing ... I got a message on the CZ - error 500, please redo, and I also got an SMS saying thank you for your order??? Mmmmm

Now for the next step, I will ''edit'' my account to business 4Mbps.

Afriguy - I have Pmd you on this, 'so you know my account login details, wifes maiden name and my girlfriends phone number .... PLEASE ask billing NOT TO screw this up .... PRETTY PRETTY PLEASE.

Should this be a foul up ... I am outta here, gone mooving right along ..... so please lets get this right first time. SHOW me your quality, and I will be an advocate for AH in a sea of doubters .....

 

[TEXTILE GUY]

Okaaay ..... Moving to business....

So, I took that first step .... I moved my line over to AH. Strange thing ... I got a message on the CZ - error 500, please redo, and I also got an SMS saying thank you for your order??? Mmmmm

Now for the next step, I will ''edit'' my account to business 4Mbps.

Afriguy - I have Pmd you on this, 'so you know my account login details, wifes maiden name and my girlfriends phone number .... PLEASE ask billing NOT TO screw this up .... PRETTY PRETTY PLEASE.

Should this be a foul up ... I am outta here, gone mooving right along ..... so please lets get this right first time. SHOW me your quality, and I will be an advocate for AH in a sea of doubters .....

Package edited to business ... holding thumbs that the total AFTER you have confirmed my line move will NOT exceed R797, and I hope that this will be the last of your shaping ..... PLEASE dont hash this up ... asking nicely.

 

[ABCpt]

Not even decent speed on the afrihost news server for content from yesterday. Cannot believe how quickly things changed at afrihost.

 

[aybbleek]

Not even decent speed on the afrihost news server for content from yesterday. Cannot believe how quickly things changed at afrihost.

I just got shaped at maximum for 24 hours with NO easing up from 18% Download / 6.25% P2P, it is now 05:16 AM. AfriRep please send cancellation method to move from Afrihost, this is F**king B******t! Get your act together, AH went from hero to zero in 3 months, what a shame, but i cant pay for this and will be looking at claiming back via CPA

 

[TEXTILE GUY]

AfriRep please send cancellation method to move from Afrihost,

Is it me - or is Afrirep a part timer?
I note that the Cableguy / Mr.Beep / MWEBguy are active all the time, but Afrirep seems to be the only person at Afrihost ..... Is Gian Visser trying to be all things or too tight to employ good all hours reps?

 

[Vorastra]

So 6AM, I think "Ye lets download that thing quickly before we get shaped to death all day".

Go to Clientzone,check if I'm shaped yet. Nope not shaping yet!

Start a download, shaped to death. Use the free 1GB Afrihost to check. Runs at full speed.

If this carries on, believe me Afrihost I wont be moving to your business account which is what this silly account forces you to do. I'll just be leaving. 80GB (on 2Mb line) projected (44GB actually used) for the end of the month and I'm being shaped. I might as well just get a bloody MWEB account.

But no it's fine, double cap for all capped users. Clearly Afrihost has the capacity....but not for it's uncapped users.

 

[TEXTILE GUY]

So 6AM, I think "Ye lets download that thing quickly before we get shaped to death all day".

double cap for all capped users. Clearly Afrihost has the capacity....but not for it's uncapped users.

Yeah ... now heres a good point, WTF??

I have upgraded to business to side step your throttling --- er shaping ... and these other guys are being given bandwidth as if its just oozing out of the woodwork...

Whats with this ??? I am sure you have been promising price reviews and extra capacity for a while now ???

And while we are on the topic, howcome MWEB and OW offer Wifi roaming free, but AH charges for this??
Making up for the capped giveaway revenue loss??

 

[Cairbre]

Hah, I left my pc on overnight thinking my downloads would finish when AH was unshaped... nope. Completely shaped 18/6.25 at through the night. Everything still sitting on 1% when I woke up.
Just checked my account now and there's no shaping... WTH?

Also, does anyone else consistently get broken downloads off AH news server?

 

[aktor]

This is appalling. Even worse than the great TI outage of January 2014. And the absolute lack of damage control and PR that AH is doing is scary.

 

[aktor]

From my understanding, nothing has been confirmed just yet. When I hear something more official I'll let you guys know.

Find out for us, will you please?

 

[IziWhatNow]

I had to restart the router for the shaping to switch off. Clientzone said no shaping but it was shaped 18/6.5. When I restarted this morning I got full speed again

 

[lestoran]

Not even decent speed on the afrihost news server for content from yesterday. Cannot believe how quickly things changed at afrihost.

Have to agree unfortunately. Loved Afrihost up until a month or 2 ago. Now the shaping never stops.

Trying out WebAfrica capped next month - hopefully my experience will be better.

 

[Chevron]

Have to agree unfortunately. Loved Afrihost up until a month or 2 ago. Now the shaping never stops.

Trying out WebAfrica capped next month - hopefully my experience will be better.

Well apparently their home capped accounts perform the same as their business uncapped accounts so you can actually check my sig for my experiences so far.

 

[5plus2equals9]

Hah, I left my pc on overnight thinking my downloads would finish when AH was unshaped... nope. Completely shaped 18/6.25 at through the night. Everything still sitting on 1% when I woke up.
Just checked my account now and there's no shaping... WTH?

Also, does anyone else consistently get broken downloads off AH news server?

When shaping drops to 6.25% on p2p and the downloads keep running, I'll always get many missing articles. When the line is unshaped, the same file will download just fine.