Afrihost Uncapped ADSL Feedback (Pt3)

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Is there anyway we can get more 'turbo charge' credits with all this shapping going on, it is infurating.

the Capped users got a gift....
 
Im really interested in moving to Afrihost at the end of this month any way i can try out an "Trial account" to see how Afrihost is? Im interested in 2mb uncapped data only package.
 
Im really interested in moving to Afrihost at the end of this month any way i can try out an "Trial account" to see how Afrihost is? Im interested in 2mb uncapped data only package.

We don't have a trial account I'm afraid :(
You can always sign up for our 1GB free account though, it'll give you a feel for our network.
 
We don't have a trial account I'm afraid :(
You can always sign up for our 1GB free account though, it'll give you a feel for our network.

Unless he is refering to business uncapped which he didnt, the 1gb trial wont give him a feel for the home uncapped account. This will leave him rather disapointed if he signed up with only this information. The 1gb trial will best give you a feel of their capped products and business account. If that helps :)
 
We don't have a trial account I'm afraid :(
You can always sign up for our 1GB free account though, it'll give you a feel for our network.

Thats like saying "here, try out this Ferrari to get a feel for that Polo"

You can't offer a demo capped account to people wanting to try uncapped. The product is too different and can be (in this particular case is) very misleading to potential subscribers. You really need to look into implementing trial uncapped accounts if you want to be honest with potential clients. The way you're going about it can very easily be seen by reasonable people as unethical.
 
Thats like saying "here, try out this Ferrari to get a feel for that Polo"

You can't offer a demo capped account to people wanting to try uncapped. The product is too different and can be (in this particular case is) very misleading to potential subscribers. You really need to look into implementing trial uncapped accounts if you want to be honest with potential clients. The way you're going about it now is plainly dishonest.

Maybe my post was a bit vague, that's my bad.
Although testing out the network also include latency, see where you're being routed and realtime performance. It obviously won't show shaping - wasn't my (or Afrihost's) intention to do this.
 
Afrihost you have till end of April to get your IPC sorted. If not, I'm moving to another ISP.
 
Did they provide you with a time when the upgrade will be done tomorrow?

We don't have a time I'm afraid, in the past we've seen the capacity be added either late at night or in the early hours of the morning.
Tweaks may need to be made from there.
 
We don't have a time I'm afraid, in the past we've seen the capacity be added either late at night or in the early hours of the morning.
Tweaks may need to be made from there.
So, realistically it will only be available on Saturday?
 
So, realistically it will only be available on Saturday?

I'm really not sure :(
Once it's installed there may need to be some tweaks on our end - I'm sure our team have this sorted and good to go though.
 
I'm really not sure :(
Once it's installed there may need to be some tweaks on our end - I'm sure our team have this sorted and good to go though.

Well, reading this at least does not give me too much hope for fast downloads over the weekend. Will see how it goes once everyone is back at work next week.
 
Hey Afriman/guy. What's going on with the ping? Playing Warthunder I'm getting 400ms when it should be 200.

Does this traceroute look right?

Code:
Tracing route to www.google.com [173.194.41.179]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     8 ms     7 ms     7 ms  105-236-0-129-esr-lo.mtnbusiness.co.za [105.236.
0.129]
  3    17 ms    16 ms    16 ms  ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
  4    17 ms    17 ms    38 ms  ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  5    29 ms    49 ms    22 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  6    17 ms    17 ms    17 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  7   174 ms   179 ms   183 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  8   197 ms   195 ms   195 ms  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
  9   201 ms   202 ms   202 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
 10   367 ms   359 ms   358 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
 11   195 ms   195 ms   195 ms  core2.ams.net.google.com [195.69.145.100]
 12   376 ms   372 ms   376 ms  209.85.254.90
 13   355 ms   344 ms   342 ms  72.14.238.153
 14   367 ms   367 ms   367 ms  209.85.246.153
 15   362 ms   356 ms   364 ms  209.85.245.3
 16   364 ms   359 ms   362 ms  72.14.238.63
 17   369 ms   364 ms   367 ms  lhr08s04-in-f19.1e100.net [173.194.41.179]

Trace complete.

And to Afrihost.com
Code:
C:\Users\Anthony>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-0-129-esr-lo.mtnbusiness.co.za [105.236.
0.129]
  3    17 ms    16 ms    16 ms  41.181.222.42
  4    18 ms    17 ms    18 ms  ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  5    18 ms    17 ms    17 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  6    18 ms    17 ms    17 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  7   194 ms   199 ms   192 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  8   198 ms   197 ms   197 ms  196.30.1.39
  9   196 ms   195 ms   193 ms  196.31.220.21
 10   205 ms   200 ms   202 ms  196.31.63.202
 11    18 ms    17 ms    16 ms  196.30.42.133
 12    17 ms    17 ms    17 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Last edited:
Hey Afriman/guy. What's going on with the ping? Playing Warthunder I'm getting 400ms when it should be 200.

Does this traceroute look right?

Code:
Tracing route to www.google.com [173.194.41.179]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     8 ms     7 ms     7 ms  105-236-0-129-esr-lo.mtnbusiness.co.za [105.236.
0.129]
  3    17 ms    16 ms    16 ms  ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
  4    17 ms    17 ms    38 ms  ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  5    29 ms    49 ms    22 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  6    17 ms    17 ms    17 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  7   174 ms   179 ms   183 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  8   197 ms   195 ms   195 ms  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
  9   201 ms   202 ms   202 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
 10   367 ms   359 ms   358 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
 11   195 ms   195 ms   195 ms  core2.ams.net.google.com [195.69.145.100]
 12   376 ms   372 ms   376 ms  209.85.254.90
 13   355 ms   344 ms   342 ms  72.14.238.153
 14   367 ms   367 ms   367 ms  209.85.246.153
 15   362 ms   356 ms   364 ms  209.85.245.3
 16   364 ms   359 ms   362 ms  72.14.238.63
 17   369 ms   364 ms   367 ms  lhr08s04-in-f19.1e100.net [173.194.41.179]

Trace complete.

And to Afrihost.com
Code:
Tracing route to www.google.com [173.194.41.179]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     8 ms     7 ms     7 ms  105-236-0-129-esr-lo.mtnbusiness.co.za [105.236.
0.129]
  3    17 ms    16 ms    16 ms  ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
  4    17 ms    17 ms    38 ms  ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  5    29 ms    49 ms    22 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  6    17 ms    17 ms    17 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  7   174 ms   179 ms   183 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  8   197 ms   195 ms   195 ms  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
  9   201 ms   202 ms   202 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
 10   367 ms   359 ms   358 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
 11   195 ms   195 ms   195 ms  core2.ams.net.google.com [195.69.145.100]
 12   376 ms   372 ms   376 ms  209.85.254.90
 13   355 ms   344 ms   342 ms  72.14.238.153
 14   367 ms   367 ms   367 ms  209.85.246.153
 15   362 ms   356 ms   364 ms  209.85.245.3
 16   364 ms   359 ms   362 ms  72.14.238.63
 17   369 ms   364 ms   367 ms  lhr08s04-in-f19.1e100.net [173.194.41.179]

Trace complete.
Nope, but mine does look better.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 109 | 109 | 0 | 0 | 2 | 0 |

| 105-236-8-129-esr-lo.mtnbusiness.co.za - 0 | 109 | 109 | 8 | 27 | 145 | 19 |

| 41.181.201.94 - 0 | 109 | 109 | 26 | 43 | 153 | 37 |

| tb-dca-2.za--qux-c.za.mtnbusiness.net - 0 | 109 | 109 | 21 | 39 | 143 | 32 |

| compj-cpt-1.mtnns.net - 0 | 109 | 109 | 33 | 46 | 161 | 40 |

| ls-cr-2.uk--tb-cr-1.za.mtnns.net - 0 | 109 | 109 | 162 | 182 | 286 | 165 |

| am-cr-1.nl--ls-cr-2.uk-a.mtnns.net - 0 | 109 | 109 | 172 | 184 | 285 | 186 |

| am-tpr-1.nl--am-cr-1.nl-a.mtn.net - 0 | 109 | 109 | 171 | 183 | 280 | 179 |

| core2.ams.net.google.com - 1 | 106 | 105 | 177 | 188 | 210 | 178 |

| 209.85.254.90 - 0 | 109 | 109 | 172 | 187 | 295 | 190 |

| 72.14.238.153 - 0 | 109 | 109 | 178 | 190 | 286 | 180 |

| 209.85.246.153 - 0 | 109 | 109 | 171 | 193 | 293 | 180 |

| 209.85.245.3 - 0 | 109 | 109 | 181 | 198 | 299 | 186 |

| 72.14.238.63 - 0 | 109 | 109 | 170 | 181 | 289 | 181 |

| lhr08s04-in-f19.1e100.net - 0 | 109 | 109 | 169 | 180 | 287 | 175 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Hey Afriman/guy. What's going on with the ping? Playing Warthunder I'm getting 400ms when it should be 200.

Does this traceroute look right?

Code:
Tracing route to www.google.com [173.194.41.179]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     8 ms     7 ms     7 ms  105-236-0-129-esr-lo.mtnbusiness.co.za [105.236.
0.129]
  3    17 ms    16 ms    16 ms  ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
  4    17 ms    17 ms    38 ms  ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  5    29 ms    49 ms    22 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  6    17 ms    17 ms    17 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  7   174 ms   179 ms   183 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  8   197 ms   195 ms   195 ms  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
  9   201 ms   202 ms   202 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
 10   367 ms   359 ms   358 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
 11   195 ms   195 ms   195 ms  core2.ams.net.google.com [195.69.145.100]
 12   376 ms   372 ms   376 ms  209.85.254.90
 13   355 ms   344 ms   342 ms  72.14.238.153
 14   367 ms   367 ms   367 ms  209.85.246.153
 15   362 ms   356 ms   364 ms  209.85.245.3
 16   364 ms   359 ms   362 ms  72.14.238.63
 17   369 ms   364 ms   367 ms  lhr08s04-in-f19.1e100.net [173.194.41.179]

Trace complete.

And to Afrihost.com
Code:
C:\Users\Anthony>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  home.gateway.home.gateway [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-0-129-esr-lo.mtnbusiness.co.za [105.236.
0.129]
  3    17 ms    16 ms    16 ms  41.181.222.42
  4    18 ms    17 ms    18 ms  ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

  5    18 ms    17 ms    17 ms  jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

  6    18 ms    17 ms    17 ms  rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
  7   194 ms   199 ms   192 ms  qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
  8   198 ms   197 ms   197 ms  196.30.1.39
  9   196 ms   195 ms   193 ms  196.31.220.21
 10   205 ms   200 ms   202 ms  196.31.63.202
 11    18 ms    17 ms    16 ms  196.30.42.133
 12    17 ms    17 ms    17 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Where are you based?
 
We are receiving reports of increased latency and slow speeds on our East network (Durban and KZN region). We are investigating with MTN, but this currently appears to be an IPC related problem. We apologise to affected clients and assure them that we are making every effort to resolve this as quickly as possible.
 
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