Afrihost Uncapped ADSL Feedback (Pt3)

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AfriMan said:
We definitely did unshape, though demand remained high when natural shaping kicked in, so you may not have been shaped as quickly as previously.
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I downloaded 180Mb between 23H00 and 6H00. Shaped the whole time. 11 more days of this ****.
 
FFS Afrihost?!

I had a query about changing my package and decided that I'll just phone your customer line at 011 612 7200, under the mistaken impression it would be faster.

First I sit and have to listen to the voice welcoming me, and then asking me if I knew I could also speak to a consultant via livechat etc.
No. I'm trying to do it over the phone, thanks for telling me.
Finally she gives me the options I can select.
Ok. I choose 1.

And here she comes again - welcoming me, and then asking me if I knew i could also speak to a consultant via livechat.
And then giving me the same options.

A bit bemused - I choose 1 again.
This time I'm told I'm number 1 on the queue and a human voice answers.
Progress. So I start explaining my question, when suddenly the line goes dead.

Ok. Redial.
Wow - I did know that I could also speak to a consultant via livechat.
Press 1.
What a surprise - I did know that I could also speak to a consultant via livechat.
Press 2.
What a surprise - I did know that I could also speak to a consultant via livechat.
Put the phone down.

I phoned with a simple question because I thought it would be faster than having to type it etc.
The time it took me to get this far is enough to have cancelled my account and moved to another ISP.
 
Compton_effect said:
FFS Afrihost?!

I had a query about changing my package and decided that I'll just phone your customer line at 011 612 7200, under the mistaken impression it would be faster.

First I sit and have to listen to the voice welcoming me, and then asking me if I knew I could also speak to a consultant via livechat etc.
No. I'm trying to do it over the phone, thanks for telling me.
Finally she gives me the options I can select.
Ok. I choose 1.

And here she comes again - welcoming me, and then asking me if I knew i could also speak to a consultant via livechat.
And then giving me the same options.

A bit bemused - I choose 1 again.
This time I'm told I'm number 1 on the queue and a human voice answers.
Progress. So I start explaining my question, when suddenly the line goes dead.

Ok. Redial.
Wow - I did know that I could also speak to a consultant via livechat.
Press 1.
What a surprise - I did know that I could also speak to a consultant via livechat.
Press 2.
What a surprise - I did know that I could also speak to a consultant via livechat.
Put the phone down.

I phoned with a simple question because I thought it would be faster than having to type it etc.
The time it took me to get this far is enough to have cancelled my account and moved to another ISP.
Click to expand...

Contention on the switchboard, so all phonecalls are being shaped. :p
 
Compton_effect said:
And now everyone is dead quiet on that side.
Sigh. Ok.
The simple question that I thought could be answered in one short phone call is - why is the 150 GB capped package priced as R299 on the website, but as R374 on the clientzone?
Click to expand...

Odd, are you looking at the data only cost?
 
Compton_effect said:
FFS Afrihost?!

I had a query about changing my package and decided that I'll just phone your customer line at 011 612 7200, under the mistaken impression it would be faster.

First I sit and have to listen to the voice welcoming me, and then asking me if I knew I could also speak to a consultant via livechat etc.
No. I'm trying to do it over the phone, thanks for telling me.
Finally she gives me the options I can select.
Ok. I choose 1.

And here she comes again - welcoming me, and then asking me if I knew i could also speak to a consultant via livechat.
And then giving me the same options.

A bit bemused - I choose 1 again.
This time I'm told I'm number 1 on the queue and a human voice answers.
Progress. So I start explaining my question, when suddenly the line goes dead.

Ok. Redial.
Wow - I did know that I could also speak to a consultant via livechat.
Press 1.
What a surprise - I did know that I could also speak to a consultant via livechat.
Press 2.
What a surprise - I did know that I could also speak to a consultant via livechat.
Put the phone down.

I phoned with a simple question because I thought it would be faster than having to type it etc.
The time it took me to get this far is enough to have cancelled my account and moved to another ISP.
Click to expand...

That sounds like a pretty awful experience. It sounds like we may have mixed up our recordings somewhere. We're in the process of moving offices so it could have been a result of the equipment being moved around.
 
Compton_effect said:
Ah. The penny drops - the only options showing is for data plus wifi. How do I switch down to just Data only?
Click to expand...

You'll need to un-bundle.
Just want to get some context on this though - do you have your line with us? If so, it's cheaper to have it bundled with data.
 
AfriMan said:
That sounds like a pretty awful experience. It sounds like we may have mixed up our recordings somewhere. We're in the process of moving offices so it could have been a result of the equipment being moved around.
Click to expand...

No, your lines have been doing this for months. You should try phoning yourself and see what he's talking about.
 
AfriGuy said:
Sorry to hear that :(
How long have you see the issues for now?
Click to expand...

These past 2/3 months mostly. I use to be able to stream on 1080p in some videos no problem now it struggles with 360p..

EDIT: And twitch is just so sad. Streams fail to load, moblie quialty needs buffering. Just so horrible
 
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GreenArrow said:
These past 2/3 months mostly. I use to be able to stream on 1080p in some videos no problem now it struggles with 360p..
Click to expand...

Very odd, sorry about that :(
Has anything been brought up with our team that I can follow up on for you?
 
AfriGuy said:
Very odd, sorry about that :(
Has anything been brought up with our team that I can follow up on for you?
Click to expand...

Nothing as of yet. I don't like to complain about it because my normal downloads are still going quite awesome.
 
GreenArrow said:
Nothing as of yet. I don't like to complain about it because my normal downloads are still going quite awesome.
Click to expand...

I think it's definitely something that we need to look at!
Drop me a PM with your deets and we can run through some options to look at :)
 
So on a 10mb line synced at 10mb but speed test of 1.78mb :wtf:
 
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