Orihalcon
Expert Member
Indeed. Like last night I had to download a gig update for Shadow of Mordor...at 20kB/s...uhm no. That is not on.
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Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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I fully understand where you're coming from, but our network will still shape at that time
Orihalcon
Expert Member
Ah well. It is just the way your system is set up to work.I fully understand where you're coming from, but our network will still shape at that time
I'll be trying another ISP for the coming month and see if they serve my needs better.
Maybe your south IPC increase fixes this problem as well and we return to how things were in April.
CriticalConsumer
Senior Member
Shaping on an Uncapped Unshaped Business Account during business hours I can't understand!
Shaping outside of those hours maybe acceptable to most; however what if you work with people across the pond...then this does not help @ all or if you run an online business which is available 24/7?
Shaping outside of those hours maybe acceptable to most; however what if you work with people across the pond...then this does not help @ all or if you run an online business which is available 24/7?
Afrihost is always shaping.
Only unshaped window is from 02h00 to 05h00.
Uncapped does not mean uncapped.
Yup cant even stream twitch on medium with a 4meg line. Money well spent every month for sure
cynicalguy
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Could I get a refund? Afrihost has failed to deliver the service I paid for because they have a congested line.I am currently using another ISP and the speed is normal. I have a 10mbps uncapped (I know, huge mistake). So I have reported a multitude of cases to them and tried to be understanding.
So check the link, and please let me know if I have legible to make a claim for a refund. I am mainly concerned about chapter 2 section F #47 "Over-selling and over-booking". Since that is probably the cause of the congestion.
http://www.acts.co.za/consumer-prot...er_protection_act_2008_act_no_68_of_2008_.php
So check the link, and please let me know if I have legible to make a claim for a refund. I am mainly concerned about chapter 2 section F #47 "Over-selling and over-booking". Since that is probably the cause of the congestion.
http://www.acts.co.za/consumer-prot...er_protection_act_2008_act_no_68_of_2008_.php
If you don't mind, what area are you in?
cynicalguy
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Cape Town CBD
This is some pretty bold claims, so before you go and blame Telkom you should go and post proof of this.
Other ISPs do not have this issue, so stop posting your rubbish.
The current setup of shaping may be adjusted, especially once the new capacity goes live. It all really depends on the network performs. I'm also still being told that we want to make further improvements in hardware efficiency to make the entire performance much better.
We don't shape our Business Uncapped product, but you may be confused becuase you're posting in the Uncapped thread where we do discuss shaping
That time is definitely unshaped, but we also only enforce shaping from around 7:30am (depending on your region).
Heavier users may take longer to unshape, but most users are unshaped from midnight and start seeing lighter shaping policies applied from after 10pm - depending on demand.
Yo, please let's give everyone a chance to express their opinion. This is a feedback forum for those who use this specific product, but also a great chance for them to get a little enlightenment on issues that are maybe not so easy to understand without an IT background.
I think it's obviously your right to use any channels you deem appropriate. With regard to refunds, that is exclusively adjudicated by our Accounts management team. I think it's also important to bear in mind that demand and contention are a function of delivering broadband services and are essentially covered in our terms as well as the terms of Telkom and MTN, our upstream providers.
I think you are spot-on with your reference to the "over-selling". We are once again being strung along with promises of upgrades coming but, of course, no time-line! Us poor loyal customers down south (Cape Town) always seem to be last when improvements are made. AH please give us a break!
I would like to know that too. It is one thing a thousand people jumping boat ( thus making the network less congested and afrihost does not have to spend more on fixing their network)
and a couple of thousand customers getting refunds due to afrihost's problems. (Which in my personal opinion should have happened automatically by afrihosts ceo) which will force them to make contingency arrangements.
I got this reply:
I completely ignored this email simply because when i received this email packetloss on my free 1gb afrihost account was at an average of 17%
It dawned on me that they will string me along for months and not fix anything. As this was a problem more than 5 months old.
Francois Marais
Senior Member
We don't shape our Business Uncapped product, but you may be confused becuase you're posting in the Uncapped thread where we do discuss shaping
Bull ****!
Here's an idea, Afrihost. How about refunding everyone affected by this, because let's face it - uncapped (at least in the south) has been completely unusable for at least the last month. Like seriously, I spent so much money on topping up my "emergency" capped account just to be able to browse and do BASIC things that aren't supposed to be affected on the uncapped accounts. (As a sidenote, my capped account works perfectly fine when the uncapped doesn't. Even turbocharges have little to no effect on my uncapped performance.)
I'm getting so tired of this. Fix your capacity issues already. You've been promising us for more than a year now, literally. The excuses are wearing thin. While we do understand why this is happening, we don't understand why you don't do something about it sooner - especially as we're paying and not getting our money's worth.
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Now here is something for Afrihost to do; put their money where their mouth is.
Do they really have a commitment to customer service?
This is where the rubber meets the road. They built up a loyal customer base when they had capacity, they over sold/booked it and then could not fulfil their promise.
Instead of spamming us with mobile data deals; sort out your core ADSL business. Start by giving customers a refund. Upgrade your capacity and have the guts to not be greedy; turn away customers if you cannot deliver what was promised. This would be a first in SA. Something that Afrihost of a few years ago would have done. Instead it is turning into a Telkom, MTN, Vodacom....
Uncapped should mean uncapped.
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