Just checked the IPC now, all looks good - no weird dips or spikes up in usage/ latency.
Did you grab any pings or traceroutes when you saw the performance drop?
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Afrihost Uncapped ADSL Feedback (Pt3)
- Thread starter bwana
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Just checked the IPC now, all looks good - no weird dips or spikes up in usage/ latency.
Did you grab any pings or traceroutes when you saw the performance drop?
Vorastra
Honorary Master
Uh crap, no. This isn't the first time this has happened. I'll notice on some weekdays at random times (but only for about an hour and during work hours) that 720p performance will be very bad.
In future I'll try do some traceroutes and ping tests. Traceroute to where to be clear, Youtube.com?
Lets get some results run and see if we can spot anything.
A traceroute to youtube.com would be good, otherwise any other site should also be fine.
Orihalcon
Expert Member
Do you have any tests that I can look at that you've done with our team? I can always try and pick up something that's been chatted about before.
Orihalcon
Expert Member
Nope. There are no tests that show a problem when this happens other than pure bandwidth throughput dropping off.
Once the video is locally cached in the proper format it streams perfectly. Have to wait literally just start bid and hit F5.
I've tested this on other ISPs and with them it doesn't happen though. I chalk it up to your international bandwidth / links not being able to handle the load and or data classification during peak time.
Not a major train smash.
Can't say for sure, I think tests are vital to determine the cause.
If not the cause, at least it'll point us in the right direction to identify any trends.
Orihalcon
Expert Member
Well as of right now at this time it works perfectly.
This usually occurs between 19:00 and 22:00. After that it goes back to 'normal' if I can call it that.
Again. When this happens all tracrts are perfect with sub 10ms pings until it goes overseas etc.
Could you run a few more test this evening for me?
Afrigenie has been trying to assist with my line. But he is not around. Currently my account just doesnt work. I am only able to stream at 144P on youtube on a 4Mb line. I have posted numerous ping tests and tracerts. Clearly something is funny. I've had my line reset, my ports recreated. Ive had my line set to 4mb a few times. They've also fixed some weird shaping that was being incorrectly applied to my account. Nothing is working. I've set my DNS to the ones given. Same issue. Whats next? Paying for a service im no where close to getting.
Orihalcon
Expert Member
If it drops off again I'll grab some tracrts.
If you've gone through these steps it may not be related to shaping or your account, but I'll need to see the results shared between you and AfriGenie. Otherwise, I'm sure you can keep working with him to get the results you expect
Since the IPC upgrade, my speeds have been good. But since Sunday, my speeds have been very erratic. One minute I will get 400kbps, next minute I'm down to 10, and then I will bounce around some more.
I tested my line with a WebAfrica account, and the speed stabilizes. I'm not sure if is something to do Afrihost or maybe something in my area. Its just very frustrating!
I tested my line with a WebAfrica account, and the speed stabilizes. I'm not sure if is something to do Afrihost or maybe something in my area. Its just very frustrating!
Speeds should be pretty consistent, can't see anything unusual from our end.
Could you run a few speedtests and have them pasted here please?
I did a speedtest, and it looks pretty good right now on my 4mb home uncapped:
http://www.speedtest.net/my-result/3885224614
I'm guessing my speeds being all over the place might be a congestion issue :/
http://www.speedtest.net/my-result/3885224614
I'm guessing my speeds being all over the place might be a congestion issue :/
This isn't bad for a 4Mbps line at all. Could you paste another one when you notice the speeds degrade.
Orihalcon
Expert Member
Well I said I'd do the tests when this rubbish happened again...
Youtube 720p performance on a 4mb line - a perfect 4mb line thank you very much as there is no issues on it with attenuation and SnR putting me in 18mb sync range.
Tracert's are ALL perfect. Cannot get better than these.
Speedtest for good measure for the hell of it.
Both are international
So Afrihost...tell me again how you DON'T have a problem.
Tried this on another ISP - flawless. Once this same video cached it also played flawlessly. Your data handling/link/server throughput on non cached content (specifically HD) is for lack of a better term, piss poor sad to say.
Youtube 720p performance on a 4mb line - a perfect 4mb line thank you very much as there is no issues on it with attenuation and SnR putting me in 18mb sync range.
Tracert's are ALL perfect. Cannot get better than these.
Code:
C:\Users\Soul\Desktop>ping 105.236.5.1
Pinging 105.236.5.1 with 32 bytes of data:
Reply from 105.236.5.1: bytes=32 time=10ms TTL=254
Reply from 105.236.5.1: bytes=32 time=10ms TTL=254
Reply from 105.236.5.1: bytes=32 time=9ms TTL=254
Reply from 105.236.5.1: bytes=32 time=9ms TTL=254
Ping statistics for 105.236.5.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 10ms, Average = 9ms
C:\Users\Soul\Desktop>tracert google.com
Tracing route to google.com [74.125.230.225]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 9 ms 9 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
4 11 ms 10 ms 10 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
5 10 ms 10 ms 10 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 10 ms 11 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 154 ms 155 ms 154 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
8 154 ms 154 ms 154 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 154 ms 154 ms 154 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
10 154 ms 153 ms 153 ms 209.85.255.78
11 154 ms 155 ms 154 ms 209.85.250.169
12 154 ms 154 ms 153 ms par08s10-in-f1.1e100.net [74.125.230.225]
Trace complete.
C:\Users\Soul>tracert youtube.com
Tracing route to youtube.com [74.125.230.233]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 8 ms 8 ms 8 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
4 10 ms 9 ms 9 ms 41.181.51.182
5 10 ms 9 ms 10 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 12 ms 10 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 155 ms 154 ms 154 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
8 155 ms 153 ms 153 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 153 ms 154 ms 155 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
10 166 ms 154 ms 154 ms 209.85.255.78
11 155 ms 154 ms 154 ms 209.85.250.169
12 154 ms 153 ms 153 ms lhr08s06-in-f9.1e100.net [74.125.230.233]
Trace complete.
C:\Users\Soul\Desktop>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
1 1 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 8 ms 9 ms 9 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
4 10 ms 10 ms 9 ms 41.181.51.182
5 10 ms 9 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 10 ms 10 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 11 ms 10 ms 10 ms 196.44.31.106
8 154 ms 153 ms 197 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
9 153 ms 152 ms 153 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 154 ms 154 ms 190 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
11 * * * Request timed out.
12 296 ms 203 ms 155 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
13 205 ms 154 ms 202 ms 132.185.255.165
14 237 ms 155 ms 264 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]
Trace complete.Speedtest for good measure for the hell of it.
Both are international
So Afrihost...tell me again how you DON'T have a problem.
Tried this on another ISP - flawless. Once this same video cached it also played flawlessly. Your data handling/link/server throughput on non cached content (specifically HD) is for lack of a better term, piss poor sad to say.
Well I said I'd do the tests when this rubbish happened again...
Youtube 720p performance on a 4mb line - a perfect 4mb line thank you very much as there is no issues on it with attenuation and SnR putting me in 18mb sync range.
Tracert's are ALL perfect. Cannot get better than these.
Code:C:\Users\Soul\Desktop>ping 105.236.5.1 Pinging 105.236.5.1 with 32 bytes of data: Reply from 105.236.5.1: bytes=32 time=10ms TTL=254 Reply from 105.236.5.1: bytes=32 time=10ms TTL=254 Reply from 105.236.5.1: bytes=32 time=9ms TTL=254 Reply from 105.236.5.1: bytes=32 time=9ms TTL=254 Ping statistics for 105.236.5.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 10ms, Average = 9ms C:\Users\Soul\Desktop>tracert google.com Tracing route to google.com [74.125.230.225] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 * * * Request timed out. 3 10 ms 9 ms 9 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1] 4 11 ms 10 ms 10 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214] 5 10 ms 10 ms 10 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 6 10 ms 11 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2] 7 154 ms 155 ms 154 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113] 8 154 ms 154 ms 154 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187] 9 154 ms 154 ms 154 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13] 10 154 ms 153 ms 153 ms 209.85.255.78 11 154 ms 155 ms 154 ms 209.85.250.169 12 154 ms 154 ms 153 ms par08s10-in-f1.1e100.net [74.125.230.225] Trace complete. C:\Users\Soul>tracert youtube.com Tracing route to youtube.com [74.125.230.233] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 * * * Request timed out. 3 8 ms 8 ms 8 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1] 4 10 ms 9 ms 9 ms 41.181.51.182 5 10 ms 9 ms 10 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 6 12 ms 10 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2] 7 155 ms 154 ms 154 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113] 8 155 ms 153 ms 153 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187] 9 153 ms 154 ms 155 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13] 10 166 ms 154 ms 154 ms 209.85.255.78 11 155 ms 154 ms 154 ms 209.85.250.169 12 154 ms 153 ms 153 ms lhr08s06-in-f9.1e100.net [74.125.230.233] Trace complete. C:\Users\Soul\Desktop>tracert bbc.co.uk Tracing route to bbc.co.uk [212.58.246.104] over a maximum of 30 hops: 1 1 ms 2 ms 1 ms 192.168.0.1 2 * * * Request timed out. 3 8 ms 9 ms 9 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1] 4 10 ms 10 ms 9 ms 41.181.51.182 5 10 ms 9 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 6 10 ms 10 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8] 7 11 ms 10 ms 10 ms 196.44.31.106 8 154 ms 153 ms 197 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 9 153 ms 152 ms 153 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 10 154 ms 154 ms 190 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103] 11 * * * Request timed out. 12 296 ms 203 ms 155 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90] 13 205 ms 154 ms 202 ms 132.185.255.165 14 237 ms 155 ms 264 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104] Trace complete.
Speedtest for good measure for the hell of it.
Both are international
So Afrihost...tell me again how you DON'T have a problem.
Tried this on another ISP - flawless. Once this same video cached it also played flawlessly. Your data handling/link/server throughput on non cached content (specifically HD) is for lack of a better term, piss poor sad to say.
Really sorry about this
I'd like to have our team check out these results and run some tests from our end. Could you PM me your DSL username please?
Orihalcon
Expert Member
Really sorry about this
I'd like to have our team check out these results and run some tests from our end. Could you PM me your DSL username please?
Sure thing.
Also just to prove the problem is not my line or whatever even further and that it is your international non cached playing ability.
Here is the same video - after the 720p has cached locally.
How do you like that difference eh?
As I said - this is not a train smash. Just have to wait a few minutes for the video to be cached locally in the format you'd like to watch - 720p+ (this does not happen on 480p and lower for some reason).
Ah well. Something for your network engineers to ponder.
Sure thing.
Also just to prove the problem is not my line or whatever even further and that it is your international non cached playing ability.
Here is the same video - after the 720p has cached locally.
How do you like that difference eh?
As I said - this is not a train smash. Just have to wait a few minutes for the video to be cached locally in the format you'd like to watch - 720p+ (this does not happen on 480p and lower for some reason).
Ah well. Something for your network engineers to ponder.
I'll have all of this info passed onto our guys to have a look into, if we can replicate the issues here we can implement a fix accordingly.
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