Afrihost Uncapped ADSL Feedback

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aldo1003 said:
"Hmmm - they do not state root cause or resolution. How do we know it is not going to happen again tomorrow or the day after? They also took TOO LONG to admit there is an issue and do something about it.

Still not happy and looking at other options.... I fear this MTN thing is just going to cause further issues down the line... Not willing to bank on promises .... "

Guys we let uncapped free and it was going well but eventually it pushed capped into the corner. We have now implemented shaping on the uncapped accounts and this took over a week to get sorted as we had to classify each protocol and tune the network to give the best experience. You may notice things are ow working very well on uncapped as well as capped. Once that was sorted we became aware of the DC issue which was sorted last night around 12:06am

Thanks Aldo
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Thanks Aldo for the update. It really is EXTREMELY important to communicate with your customers when there are problems. Just getting NO COMMUNICATION from Afrihost is not professional at all. I promise you I was minutes away from signing up with MWEB. I will give it 'till the end of the week, if things are still dire, I am moving.

You cannot expect to have issues for an extended period of time and not let customers know what is going on. Customers are very understanding if you communicate honestly with them. Just keeping quiet makes things a 1000 times worse.
 
aldo1003 said:
Guys we let uncapped free and it was going well but eventually it pushed capped into the corner. We have now implemented shaping on the uncapped accounts and this took over a week to get sorted as we had to classify each protocol and tune the network to give the best experience. You may notice things are ow working very well on uncapped as well as capped. Once that was sorted we became aware of the DC issue which was sorted last night around 12:06am

Thanks Aldo
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Hi Aldo

Are uncapped accounts being shaped from the 1st mb now?
I've done about 30gb so far this month and right now downloads are only going at half of my 2mb line.
Is this what we can expect going forward?
This is not p2p but an https download.
 
Im now using openweb uncapped unshaped gold and loving it, costs more but i guess you pay for what you get.
 
grapjas said:
Hi Aldo

Are uncapped accounts being shaped from the 1st mb now?
I've done about 30gb so far this month and right now downloads are only going at half of my 2mb line.
Is this what we can expect going forward?
This is not p2p but an https download.
Click to expand...

I would also like to know about this, I don't use much, most of the time my pc is off when I go to bed and during the day because I'm too paranoid about lightning, happened already once while I was at work that my router got struck.

But I am getting terrible download speeds in the evening when I am home, obvious shaping/throttling and I'm very low usage, PC is on about 6 hours a day, and I don't download during then, I game mostly, and maybe download a bit.
 
yeah things are definately back to normal because i cant browse during the day.

i would of posted the speedtest results of your blistering fast new mtn network but it fails to load the speedtest webpage let alone loading the test...

the whole move to mtn was a huge mother f*****ng failure
you dont have the bandwith at mtn that u had at IS
mtn cant even handle their mobile subsribers and i know that because i am a mtn subscriber
no ipc in capetown? u knew this before u made the move. u werent f****ing thinking or u didnt give a ****

and the best of all u lie to all your customers and pretend nothing is wrong and let them pay for telkom callouts.

u are the worst f****ng isp in africa. u belong in a country like zimbabwe not south africa!
 
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BaronZA said:
I would also like to know about this, I don't use much, most of the time my pc is off when I go to bed and during the day because I'm too paranoid about lightning, happened already once while I was at work that my router got struck.

But I am getting terrible download speeds in the evening when I am home, obvious shaping/throttling and I'm very low usage, PC is on about 6 hours a day, and I don't download during then, I game mostly, and maybe download a bit.
Click to expand...

I doubt this, my 4mb uncapped runs at full throttle, although last night was very bad. This morning it has been perfect and I have done over 40Gb (Black Ops) this month.
 
roadcat said:
I doubt this, my 4mb uncapped runs at full throttle, although last night was very bad. This morning it has been perfect and I have done over 40Gb (Black Ops) this month.
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Yeah I've being lucky to get anything over 50kb/s on my 2mb line. Steam updates took forever, sometimes dropping to 5-8kb/s. But last night it was rather bad, still with all the game disconnects, will see tonight how that holds up.
 
is there throttling on nntp to a max of 60kbps?? this was never the case pre-mtn!!
and I thought the move to mtn provided for a higher data capacity!!
 
Crusader said:
Thanks for the offer. Everything seems to be running fine now, as far as I can tell. Doing some extensive gaming, so if the problem pops up again I'll be in touch.
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The pleasure is all mine and I'm glad you up and running again
 
It still really blows that us in Cape Town have to wait until the earliest Jan'13 to get an IPC in place. So until then, the gamers will have to live with a downgraded ping or jump ship... Was this not thought of when doing the due diligence or was Cape Town just excluded from the process. On top of that due we qualify for a rebate on 1) gaming subs (as we cannot even get our monies worth there) 2) connectivity subs (not much real connectivity most times). Is there any incentive to try retain exsisting clients and get new ones?

Test conducted on 13 November 2012 15:35 (4MB line)
Download Speed: 670 kbps (83.8 KB/sec transfer rate)
Upload Speed: 352 kbps (44 KB/sec transfer rate)
Latency: 210 ms
 
P2p speeds are non existant for me atm, http is ok, pings are spiking all the time.
 
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