Afrihost Uncapped ADSL Feedback

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@Afriman

Your support Team appear to have gone to ground. Ticket ID: MVJ-669-28773 which I lodged on Wednesday morning. They fannied around saying they had not received my emails with details. Appears you can only get parts of the text in an email. After sending it for the 3rd time highlighting (the relevant text responses which was in the body of the message) they have failed to respond. This sends out the message that:
1. They don't give a SHI!
2. They think their clients are as Thick as SHI!
3. They are as thick as SHI! or
4. All of the Above.


Degradation of connectivity continues, time to suck it up for another day, bend over and take it. 3.50MB @0700hrs, currently 2.0MB with the expectation of it getting worse.

http://www.speedtest.net/result/2192939684.png
 
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This is very worrying indeed... Here's my 10mbps result as of this morning:
http://speedtest.net/result/2192943951.png

I came to this thread to ask whether my speeds could be due to my usage (170GB or so), but clearly that is not the case since everyone appears to be having issues.

AfriMan, you have been very helpful in the past, and it was you that sold me on this product which admittedly, I have been 100% happy with until the last few days... Please can you give us some feedback here. It was my intention to move my line to AfriHost at the end of this month, but if this turns out NOT to be a temporary issue, then my time with AfriHost will be very short-lived.

Edit: Sorry AfriMan, I see that you HAVE been giving some feedback a few pages back, my bad. Please do keep us updated as you learn more.
 
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Guys, there is no throttling going on here. Just congestion.

Work starts at 8.00 and ends at 5.00 (generally)... The speed also goes up between lunch hour - it has to do with them using the bandwidth.

Afrihost just needs to purchase more capacity and the problem will be solved.
 
jackshiels said:
Guys, there is no throttling going on here. Just congestion.

Work starts at 8.00 and ends at 5.00 (generally)... The speed also goes up between lunch hour - it has to do with them using the bandwidth.

Afrihost just needs to purchase more capacity and the problem will be solved.
Click to expand...

You're right about buying extra capacity but they aint doing it (are they). It is always reactive not proactive. Drag it out until the weekend, speeds will go up because fewer in work, buy themselves an extra few days to screw some more dosh out of us. I, along with the rest of the Universe agree that Telkom sucks for service but At least with Telkom I was getting on to them and they recredited me when they failed to deliver.

The clue is in Afrihost Title (Internet SERVICE PROVIDER). They aint providing much service.

And so the Afrihost Road to Internet Purgatory goes on. At least its a road I'm not walking alone. Latest stats below.

http://www.speedtest.net/result/2192981822.png
 
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Meh,could be IS being a pain too,they know Afrihost's moving,so why bother helping them ;)
 
jackshiels said:
Work starts at 8.00 and ends at 5.00 (generally)... The speed also goes up between lunch hour - it has to do with them using the bandwidth.
Click to expand...

I only use my connection after hours (as I am at work during the day) and the speeds are still horrible. Probably better than during the day but still only 30% of what it should be.
 
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Hi Guys

Many of you will have noticed that the network status is still up on our website, we are still pursuing this issue with IS. We have not as yet got a definitive report, though the general feeling seems to be that this is an IPC issue, and IS have assured us that they will be purchasing more capacity. We have unfortunately no control over this as this is a direct transaction between Telkom and IS. IS have also mentioned that the iOS & OSX updates caused a 20% spike in usage, and I see other ISP's have also mentioned this. While this may be contributing to the issue, my personal sense is that this only part of the problem.

I've had calls from our company directors and top level management this morning, we are addressing this at the highest level with IS, and we are pushing for a resolution as quickly as possible.
 
Heavy shaping yesterday. Even using multiple threads downloading, youtube, web pages and Usenet (throttled client side) my Mikrotik router didn't budge above 4 mbps for quite a while. Usually performance is well above these levels. Individual single client activities like Youtube or browsing came in well below this where I usually easily get 8-9 mbps. Definitely something is going wrong with your bandwidth management and/or backhaul.

@ Afriman: Afrihost is withholding some information here, by now you'll have identified the issue with your backhaul, but there is no communication. It would appear that the thanks I get for using the uncapped facility for ease of billing and not having to bother with watching how much bandwidth my house consumes resulting in very low bandwidth utilization to date is met with slow speed...frustrating
 
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AfriMan said:
Hi Guys

Many of you will have noticed that the network status is still up on our website, we are still pursuing this issue with IS. We have not as yet got a definitive report, though the general feeling seems to be that this is an IPC issue, and IS have assured us that they will be purchasing more capacity. We have unfortunately no control over this as this is a direct transaction between Telkom and IS. IS have also mentioned that the iOS & OSX updates caused a 20% spike in usage, and I see other ISP's have also mentioned this. While this may be contributing to the issue, my personal sense is that this only part of the problem.

I've had calls from our company directors and top level management this morning, we are addressing this at the highest level with IS, and we are pushing for a resolution as quickly as possible.
Click to expand...

With the greatest respect Afriman (and please don't take this as a personal slate as you are just the messenger) but that really is a flowery answer. Afrihost shove it on to IS who shove it on to Telkom. Next step will be Telkom blaming the Government who will subsequently blame Apartheid. It is just not good enough.
 
And Afriman posts as I finish posting :-)

ADSL service has been somewhat inconsistent of late, having gone from excellent to so-so. I would expect that an ISP of Afrihost's size to have an influence over the contention provided to them on your distribution network so somehow I smell some PR there.
 
A&SH, you really have some beef with Afrihost, but given the speeds seen lately I can understand.
 
To hit the nail on the head I think that Afrihost are BS here . The question is if they are BS here where else they are BS. As a long time member of the site I remember the story with Afrihost/Jian last attempt to sell uncapped ADSL some years ago and I feel like history is repeating itself.
 
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Would it be a fair assumption then that other ISPs using IS backhaul are having similar issues of late?
 
Timber_MG said:
A&SH, you really have some beef with Afrihost, but given the speeds seen lately I can understand.
Click to expand...

Tired of the poor service. This is my second attempt with them on uncapped. Last year ran well for a few months and then went to pot. History does indeed appear to be repeating itself. It does not help when you log a ticket, speak to a human and then hear nothing from them for 48 hours (and still counting). They only (yesterday) updated their website that there was an issue. This has been ongoing for more than a few days yet we (the customer) are kept in the dark. I have a reasonable expectation to a reasonable level of customer quality.

p.s. I'm om a 4meg line so getting speed of less than a quarter of that would pee anybody off.
 
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A&SH said:
Tired of the poor service. This is my second attempt with them. It does not help when you log a ticket, speak to a human and then hear nothing from them for 48 hours (and counting).
Click to expand...

Those humans have no answers for you. As Afriman stated, the problem has been escalated to the relevant parties and nobody at Afrihost will know anything until these parties get back to them.

I'm just as frustrated with the situation, but Afriman gave us an answer, if it's not fixed by the end of the month I'll just move back to OpenWeb as it's pointless cancelling now as I have had excellent service until now.
 
DrJohnZoidberg said:
Those humans have no answers for you. As Afriman stated, the problem has been escalated to the relevant parties and nobody at Afrihost will know anything until these parties get back to them.

I'm just as frustrated with the situation, but Afriman gave us an answer, if it's not fixed by the end of the month I'll just move back to OpenWeb as it's pointless cancelling now as I have had excellent service until now.
Click to expand...


Yes but I'll refer to an earlier post I made. Why no contingency plan? You don't keep driving the car when the petrol light has been on for several days. Surely they must have some form of SLA with IS. Sorry, just for more info, this (for me) goes back to last weekend. Believed it to be a Telkom issue as no reports of problems from Afrihost.
 
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The problem is also with the Afrihost business accounts. During the day I get better speeds on my 2MB MWEB non-business account than on my 4MB Afrihost business account. I actually had to switch to MWeb to visit Afrihost's own site!
 
A&SH said:
Yes but I'll refer to an earlier post I made. Why no contingency plan? You don't keep driving the car when the petrol light has been on for several days. Surely they must have some form of SLA with IS. Sorry, just for more info, this (for me) goes back to last weekend. Believed it to be a Telkom issue as no reports of problems from Afrihost.
Click to expand...

I don't expect there to be very much contingency on these budget consumer accounts. I guess in there eyes it still works, so it's not threat level midnight yet.

netcruiser said:
The problem is also with the Afrihost business accounts. During the day I get better speeds on my 2MB MWEB non-business account than on my 4MB Afrihost business account. I actually had to switch to MWeb to visit Afrihost's own site!
Click to expand...

This is bad. Business accounts should have strong contingency plans in place. I mean isn't that why you pay a premium?
 
As many have mentioned, congestion during office hours blah blah blah. Then why is it ****e for most of us, after hours as well?

I downgraded my 2meg uncapped to 1meg uncapped yesterday. I figured, why pay for a 2meg account if I get less than 1meg speeds?

I can always go back up if the imminent MTN switch happens.
 
2193318023.png


enjoying my 4mbps line to the fullest today:sick:
 
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