Afrihost Uncapped ADSL Feedback

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Anybody else's account dead ,was fine this morning. Now can't connect to the internet and port reset is not doing anything.
 
saliehendricks said:
Has someone tested battle.net latency from the MTN accounts?
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Impossible right now... I still cannot connect to battle.net in any capacity whatsoever.

My experience with the MTN test account has been pretty much flawless, and I am excited for what tomorrow may bring. But I won't lie to you, right now I am pretty nervous about this battle.net thing. If nothing changes, come tomorrow no one will be playing Diablo, WoW or Starcraft. I literally cannot even get to battle.net's website right now.

As AfriMan has said already, they are aware of it... But I have this clock going "tick tock" in my head and its getting louder with every hour that passes. :)

Speaking of tomorrow, any idea what time the changeover will take place? We talking 00h00 tonight?

UPDATE: I can now get to Battle.net's website! Woohoo! Unfortunately I'll only be able to test latency tonight.
 
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AfriMan said:
Guys,

Need to really THANK YOU for all the feedback, it's really helped us identify issues that we needed to get sorted before tomorrow. So far we have managed to sort out the PSN issue (which got me very worried - I need to FIFA online, dammit!). The Battlenet issue should be sorted out very soon, we're told this is a routing issue which should be fixed pretty quick. We are still testing on the Xbox Live issue. I was able to log in with my profile without issues, but we'll do more testing and downloads to get this sorted.

We're also checking out the WoW and GuildWar's problems that were reported, but it would also really help if guys who are NOT having these issues would post, to give us an idea of where to look for the problems.

Thanks guys, you've been brilliant :)
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I have been having problems playing online. Massive lagging issues, so much so that I was forced to disconect from the DOTA 2 servers. If it goes on much longer I will be banned for misconduct. But I can not complain to the guys playing DOTA 2.

Please Afrihost. PLEASE! Otherwise, let me know, so that I can move on.
 
gregmcc said:
Don't be cheap - subscribe to a proper international news carrier. Its well worth it.
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Don't be cheap? In SA's 'broadband' market? #smh

What's the point of buying a cheaper alternative if you have to fork out for other services? I'd stayed with MWeb if I knew they were going to pull this kind of crap...

I'm not unreasonable, I'll wait until end of the month to see if they get their own newserver.
 
StNick said:
Impossible right now... I still cannot connect to battle.net in any capacity whatsoever.

My experience with the MTN test account has been pretty much flawless, and I am excited for what tomorrow may bring. But I won't lie to you, right now I am pretty nervous about this battle.net thing. If nothing changes, come tomorrow no one will be playing Diablo, WoW or Starcraft. I literally cannot even get to battle.net's website right now.

As AfriMan has said already, they are aware of it... But I have this clock going "tick tock" in my head and its getting louder with every hour that passes. :)

Speaking of tomorrow, any idea what time the changeover will take place? We talking 00h00 tonight?

UPDATE: I can now get to Battle.net's website! Woohoo! Unfortunately I'll only be able to test latency tonight.
Click to expand...

Thanks for feedback! Let us know how it goes tonight. Although, if they havent sorted latency to bnet by now, chances are they wont before tomorrow.
 
Anyone else been getting full speed today on Uncapped?? My 10mbps Uncapped Account is running at 1.067MB/s constantly since this morning 11:00.

Almost done 18GB so far today (4hours and 50minutes)
 
Where does Afrihost get their support staff??????

I requested my line sync to be pushed from 4MB to 10MB to check what sync I can get.
My first ticket was closed with the response that Telkom needed to upgrade their exchanges and I must wait, even thou I have confirmed with Telkom themselves that my exchange supports 10MB.
What kind of answer is that to give a client that knows his exchange is 10MB enabled.

With my second ticket I was told to phone Telkom myself to ask them to upgrade my exchange to 10MB. I mean WTF?!?!?!
How difficult is it to understand that my exchange is 10MB enabled, I just want to test my sync before upgrading.
Also, my line is with Afrihost so why must I call Telkom. That is what I'm paying Afrihost for!

Your support staff is letting you down Afrihost.
This is some of the worst answers and support I have gotten in a long time from any supplier.
 
Piesang said:
Anyone else been getting full speed today on Uncapped?? My 10mbps Uncapped Account is running at 1.067MB/s constantly since this morning 11:00.

Almost done 18GB so far today (4hours and 50minutes)
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Hit the pause button there. Some of us would like a chance as well...
 
Piesang said:
I have to download as much as I can today. From tomorrow the News Server is not going to work anymore.
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Same problem here. Just waiting to see what effect this move has on Mweb's service (Should free up the IS network) and then I am jumping. I had an IS account for a reason.
 
Freakboy said:
Where does Afrihost get their support staff??????

I requested my line sync to be pushed from 4MB to 10MB to check what sync I can get.
My first ticket was closed with the response that Telkom needed to upgrade their exchanges and I must wait, even thou I have confirmed with Telkom themselves that my exchange supports 10MB.
What kind of answer is that to give a client that knows his exchange is 10MB enabled.

With my second ticket I was told to phone Telkom myself to ask them to upgrade my exchange to 10MB. I mean WTF?!?!?!
How difficult is it to understand that my exchange is 10MB enabled, I just want to test my sync before upgrading.
Also, my line is with Afrihost so why must I call Telkom. That is what I'm paying Afrihost for!

Your support staff is letting you down Afrihost.
This is some of the worst answers and support I have gotten in a long time from any supplier.
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WTH!!! Just got this reply. Who said anything about my speed.
And what is "you slow internet connection"?

Afrihost said:
Good day XXXXXXX

Thanks for your business

I would like to give you some information regarding you slow internet connection.

I'm not sure what communication has been conveyed to you before so I would like to apologies for any repetitive information in advance.

Please note that ADSL is, as much as i hate using these words, a best effort service.
Telkom's aim is to give the 4 meg as far as possible, but this is not always attainable.

Thats why it is described as a UP TO 4 meg profile.

There are so many factors that could influence the line so they can not guarantee that the client will get 4 meg.
For instance if your house is far from the exchange then the suitable speed to stabilize the line would be 3072kbps.
However in future this will change with the Telkom upgrades to 20meg up to 40meg high speed sometime next year.

Regards

XXXXXX XXXXXX
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Seriously, where do they find these bright sparks?
 
Me too Zoid.

I lost ISP connection round about 12:56.

I think its time for bed and maybe Santa will have given me a working ISP by the tree by morning :)
 
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