Had a problem with DL speed on Afrihost's 4MB uncapped last night. Was getting speeds of 0.25MB DL, using speedtest.net.
After opening a support call with them, their response, "Kindly note that we have been having some trouble with our uncapped and are unable to repair the problem ,although we have created a new uncapped network ,which is more stable and offers better speeds. Please advise if you would like me to migrate your account over to the new package. You will only need to change your username in your router"
Nice of them to notify me of this, only after I raised the issue.
After opening a support call with them, their response, "Kindly note that we have been having some trouble with our uncapped and are unable to repair the problem ,although we have created a new uncapped network ,which is more stable and offers better speeds. Please advise if you would like me to migrate your account over to the new package. You will only need to change your username in your router"
Nice of them to notify me of this, only after I raised the issue.