Afrihost Vodacom Fixed 5G thread

[camross007]

Kindly check now without the VPN.
@1am7h30n3 @werny @camross007

Still cant get a speed test result. Web pages often crash and latency is through the roof.

 

[William1102]

Rebooted router again just now, connects to 4G+ but almost zero throughput, can't load anything. Don't have any VPN's connected. Just the odd website here and there that will eventually load, can't do speedtests, and no connection to Whatsapp or Telegram.

Seems like the APN is totally broken. Whatever Vodacom did last night made things worse, it's very worrying that nobody at Afrihost or Vodacom can resolve this, surely there must be someone that can take a closer look and identify the cause and fix it?

It has been like this for 4 days now thankful the vpn fixed everything hope it remains that way but this has been the longest downtime I have experienced.

 

[William1102]

Rebooted router again just now, connects to 4G+ but almost zero throughput, can't load anything. Don't have any VPN's connected. Just the odd website here and there that will eventually load, can't do speedtests, and no connection to Whatsapp or Telegram.

Seems like the APN is totally broken. Whatever Vodacom did last night made things worse, it's very worrying that nobody at Afrihost or Vodacom can resolve this, surely there must be someone that can take a closer look and identify the cause and fix it?

Use a vpn it baffles me how it is working with no drops devices without a vpn cannot load the Afrihost webpage

 

[Lishen23]

Kindly check now without the VPN.
@1am7h30n3 @werny @camross007

Any updates on this? Its still completely s%&#

 

[William1102]

Any updates on this? Its still completely s%&#

I am completely down now

 

[Tusk]

Still down for me aswell

 

[Afrigirl]

Hi,
The team is currently in a troubleshooting meeting with Vodacom to mitigate the issue while a permanent solution is being finalised.

 

[werny]

Looks much better this morning, speeds are back to normal.

 

[William1102]

Seems to have broken again @Afrigirl having disconnects again was fine in the morning

 

[Afrigirl]

The changes have

Seems to have broken again @Afrigirl having disconnects again was fine in the morning

Checking.

 

[Afrigirl]

Seems to have broken again @Afrigirl having disconnects again was fine in the morning

How is the connection now?

 

[1am7h30n3]

Was anything changed or fixed that should make us expect that the connections should now work?

 

[Afrigirl]

Was anything changed or fixed that should make us expect that the connections should now work?

Hi.

We had to roll back the changes with Vodacom.

 

[camross007]

Mine is somewhat usable today. I'm getting horrific ping spikes over 230ms via cloudflare & google DNS locally. Latency to Europe is over 300ms now. I do find it unfair that users in Port Elizabeth, no matter how many times we reboot, never get the opportunity to have our connection breakout in Cape Town. WAN IP is still CGNAT.

 

[William1102]

How is the connection now?

Seems better had ping spikes but all gone now

 

[William1102]

How is the connection now?

Looks good again router dropped to 3G which is what probably caused the ping spikes

 

[William1102]

At times the connection does still feel slow whereas before it did not, webpages take a minute to load

Also got packet loss

Then this

 

[Afrigirl]

At times the connection does still feel slow whereas before it did not, webpages take a minute to load

Also got packet loss

Then this
View attachment 1892275

We are reviewing the new requests on a case-by-case basis and logging them with Vodacom.

 

[1am7h30n3]

We are reviewing the new requests on a case-by-case basis and logging them with Vodacom.

Mine is not working correctly.

 

[Afrigirl]

Mine is not working correctly.

Is it intermittent or it is the speeds?