Hi all,
I'm hoping that someone on this site can provide me with information and solutions or at least contact information of an Altech Autopage Manager of some sorts.
After logging numerous calls and having to go public on Hello Peter, again, there is an ongoing dispute with Autopage:
The system should confirm that my contract date was last upgraded to a blackberry in January 2012.
July/August 2012 an addition was added to my contract for a 3G USB.
On the 3d and 4th of July 2013, as per the "Hello Peter" post, I inquired regarding the end date of my contract and a consultant returned my call confirming contract expiry date January 2014 - this should also be on the system as the team always confirm calls to be recorded.
In September 2013, a consultant at the Altech Autopage at the Sandton branch, also confirmed contract ending Jan 2014 as the original contract is 24 months and was signed January 2012.
As the current situation stands, I'm not interested in an upgrade. My contract expires end of January 2014 and I'd prefer to discontinue however, I've had a Client Liaison Consultant by the name of Marcos Adonis phone me this morning to say the contract only expires in May 2014 which does not make sense at all.
Knowing how 'scamful' Altech Autopage is, I'm sure this is just another way of bullying a customer to continue contracts and all that. And I have so many emails relating to 'no-replies' after logging calls on their system. Why have the option of posting to their website if one has to post 5 times or revert to public ranting before anyone responds anyway?
I'm honestly done dealing with them - if anyone can refer me to someone that can clear this matter up once and for all, that will be much appreciated. I can only think that the next step will be to go to the newspapers??!!??
I'm hoping that someone on this site can provide me with information and solutions or at least contact information of an Altech Autopage Manager of some sorts.
After logging numerous calls and having to go public on Hello Peter, again, there is an ongoing dispute with Autopage:
The system should confirm that my contract date was last upgraded to a blackberry in January 2012.
July/August 2012 an addition was added to my contract for a 3G USB.
On the 3d and 4th of July 2013, as per the "Hello Peter" post, I inquired regarding the end date of my contract and a consultant returned my call confirming contract expiry date January 2014 - this should also be on the system as the team always confirm calls to be recorded.
In September 2013, a consultant at the Altech Autopage at the Sandton branch, also confirmed contract ending Jan 2014 as the original contract is 24 months and was signed January 2012.
As the current situation stands, I'm not interested in an upgrade. My contract expires end of January 2014 and I'd prefer to discontinue however, I've had a Client Liaison Consultant by the name of Marcos Adonis phone me this morning to say the contract only expires in May 2014 which does not make sense at all.
Knowing how 'scamful' Altech Autopage is, I'm sure this is just another way of bullying a customer to continue contracts and all that. And I have so many emails relating to 'no-replies' after logging calls on their system. Why have the option of posting to their website if one has to post 5 times or revert to public ranting before anyone responds anyway?
I'm honestly done dealing with them - if anyone can refer me to someone that can clear this matter up once and for all, that will be much appreciated. I can only think that the next step will be to go to the newspapers??!!??