Amazing!

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lol funny how far off topic this can go so fast. Amber you are the cat amongst the pigeons!!
 
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you people should all have your pips examined by a qualified shrink :)
 
Well, I'm lost at sea.

Still, I couldn't have had a better laugh tonight if I'd have snipped my earlobes of with a pair of scissors and chopped my toenails with a pick axe !

Oh ***, now I'm doing it !

(runs away laughing like a merry cheese seller)
 
bb_mat : Be careful, to what you admit, WBS might just invoice you for ur laughs and giggles, claiming it was all because of there F***ups you had these conversations :p
 
BicPen said:
bb_mat : Be careful, to what you admit, WBS might just invoice you for ur laughs and giggles, claiming it was all because of there F***ups you had these conversations :p
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hehehe ... and you will only be allowed to laugh once, giggle twice before they rip off your head
 
Amber said:
...I have come across a badly managed forum...
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Hi Amber

I am sorry to hear that you feel that way, if you have any ideas that you feel would help to improve the MyADSL iBurst forum, please feel free to start a thread with suggestions, or drop me a private messge if you like :).

Regards

ic.
 
Daveogg said:
Amber nice to see you back, hope you stay as you obviously have an important contribution to add.
I too was upset with the poor speeds etc after launch. I also have used less than 1gb so far so certainly am not a bandwidth hog, but what happend today was corporate madness that may well have far reaching consequences for wbs.

How could wbs launch without having tested there bandwidth manage? Their whole business plan was obviously dependant on monitoring, capping and throttleing "problem" users. What was those 6 months of prelaunch if not the time to sort these issues out.

During the "slow" phase following launch people pleaded with wbs to communicate the problem on the network. Surely that was the time for wbs to come clean and explain that the bandwidth manager was not performing as expected and that as such they would monitor people who were downloading in excess. They could then have given guidelines as to what would be acceptable, and set out what actions would be taken in the case of network abuse.

Also during the 6 months of prelaunch people on this forum had on numerous occasions requested from wbs what to expect once on the 64k throttle. Never once did wbs give any indication on what too expect, i am sure that a lot of people now seen as "abusers" were simply pleasantly surprised to see the good speeds on the "throttled" pipe and had no reason to believe they were the source of the network degradation.

I hope that something positive can come from this mess, prehaps wbs management will come to realise that until the network is fully established and stable they need to communicate with their customers when problems occur.
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Yep, I agree 100% with Dave's post here, and I think it is clear that WBS could easily have avoided this whole fiasco by communicating with [paying] customers during pre-launch as well as post-launch, as well as developing and testing a Bandwidth Management System, which is where WBS failed miserably.

The fact that WBS' Executive Management on the 15th floor insist on binding & gagging their own staff on the 21st floor such that it is impossible for the 21st floor people [including Dylan & Shaun] to communicate with customers, is an omen of even worse disasters to come.

As you can tell, I have only just started reading through posts in this thread [not for lack of trying], but I can already see that the 20th & 21st of April 2005, were the days that WBS was most successful at driving a wedge between MyADSL iBurst forumites by labelling some paying customers 'the cause of all your speedlessness problems' and suspending their accounts without even issuing a warning of any kind that their bandwidth usage was a problem.

For the rest of us that have not even burnt through our default 3GB caps, and/or have been experiencing the speedlessness problem, the whole 64kBits/s throttling non-system is a cause for concern mainly bcos WBS' Mr Sasan Parvin seems to have unilaterally decided that 64kBits/s means 0 traffic allowed - that is not the contract that most if not all of us signed, and certainly not what WBS have advertised.

IMO we need to be mindful of one another as forumites, not attack each other, and work together as an online community if we hope to make any kind of difference to WBS' iBurst service.

Furthermore, I request [again] that forumites work together with the moderators by reporting posts that overstep the line of common decency & Forum Etiquette.

Thank you to the few that have used the Report Bad Post vBulletin feature, it should be crystal clear that it takes a lot of time to read through each and every post in every thread - moderating is an impossible task made possible by forumites that use the Report Bad Post feature, please continue to do so whenever necessary.

Forumites that do not know about this feature, please read the announcement that I created yesterday evening - it is at the top of the list of threads in the iBurst forum itself [you won't see it if you are using New Posts - you have to be in the iBurst forum itself].

Thanks to all forumites for such an interesting [albeit heated] discussion, you make this forum a great place to hangout.

Regards

ic.

<added>
For the benefit of forumites that do use the New Posts feature, you can view the MyADSL iBurst forum announcements here...​
</added>
 
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ic, just interesting to note. WBS did infact notify the abusers via email... AFTER they got cut off and suspended. This is the joke.... they think by sending you an electronic mail via the INTERNET YOU DONT HAVE ANYMORE, that THAT would be sufficient enough to notify you.

an hour after the sandton tower went down for maintanence, they sent out an email to everyone... now... do they just assume people would have another means to connect to the internet while their service is down?

Having said that, I think the mentality of WBS is not that of an ISP, but rather of a "hey, look at this, maybe we should start selling this to make more money, brilliant" they have NO CLUE how/when/where
 
ic said:
...without even issuing a warning of any kind that their bandwidth usage was a problem...
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noone said:
ic, just interesting to note. WBS did infact notify the abusers via email... AFTER they got cut off and suspended. This is the joke.... they think by sending you an electronic mail via the INTERNET YOU DONT HAVE ANYMORE, that THAT would be sufficient enough to notify you.

an hour after the sandton tower went down for maintanence, they sent out an email to everyone... now... do they just assume people would have another means to connect to the internet while their service is down?

Having said that, I think the mentality of WBS is not that of an ISP, but rather of a "hey, look at this, maybe we should start selling this to make more money, brilliant" they have NO CLUE how/when/where
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Hi Noone, I take it you were referring to the bit I have bolded in my previous post, correct?

If so, I do not think that an email informing customers that their accounts have been suspended can be regarded as a 'warning', it is in fact a unilateral message saying we have stopped you without any warning, and the fact that customers received such an email after they were already suspended only reinforces that. WBS might have entitled themselves to do this according to the terms & conditions of some of the contracts [as pointed out by some forumites in other threads], however the contract I signed in November 2004 had absolutely zero Ts&Cs attached to it.

There is no doubt in my mind that WBS acted unprofessionally and the fact that they sent out their suspension notification email after actually suspending accounts is IMO an acknowledgement on WBS' part that WBS does not regard their own iBurst service as being reliable, therefore WBS does assume that everyone will fallback to their trustworthy & reliable 56kBits/s dialup modems.

One thing that amazes me is how WBS' Executive Management think they can just not communicate with customers or send out an apology email [or have they now done so?].
 
stepper said:
Niks...!!!!
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Now if anything about this whole saga - the WBS/iBurst daily soap opera - is amazing, then it's the fact that WBS' Executive Management truly believe that they do not need to communicate with paying customers. If not the customers whose accounts were suspended, then how about WBS' Execs send out an email apologising to customers that have suffered speedlessness due to the ineptness of WBS, some of us are trying to run our businesses using iBurst. Oh and if such an email eventually does get sent out by WBS, make sure you don't tell me that other customers were the cause of my iBurst's speedlessness problems - I want to hear that WBS apologises for being incapable of managing bandwidth.

PS: I am not talking about anyone on the 21st floor, I am talking about the 15th floor that seem to be incapable of admitting that their Bandwidth Management System is a dysmal failure.
 
same here LG

LoneGunman said:
No official (or unofficial) emails have been received by me from IBurst/WBS, as at 22 April 10.20am.
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I Didnot and still have not had any mail from either wbs or TP
I FOUND all the info out here at myadsl.............. as usual.

IF YOU WANT THE TRUTH.............GO MYADSL
 
im just saying, that wbs probably thought they were warning/telling us by that email
 
I would like to know how many new users came on at the time of the launch?Pre launch everything was much smoother,in terms of speed,connection etc. and ALL of us had NO limitations as to downloads.On 1 April all the wheels came off,and iburst could't "accomodate" all of us (the rest is history)now my common sense tells me it must be becuase of hundreds of new users have joined either closely or on 1 April. If this is not the case then we are dealing with real amateurs here.
 
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