Dear MyBroadband
I hope you are all well. I would like to share my personal experience with Amobia as my WISP. I have been a client with them for 4 years now. In 2013 they were on the old system where they used a torching system. The torching system prioritised browsing, streaming and gaming. In relation to torrents one could hardly get any reasonable speeds as they throttled torrents to death. So as a gamer I was more then happy and rarely had issues unless I needed a specific port torched for gaming a specific application. In mid 2015 till August 2016 I experienced the worst service imaginable. I could hardly browse, game nor carry on with my usual business. It was so bad I was even depressed at one stage. No other WISP pricing competed with Amobia in PE and installing a phone line would of meant that telkom had to dig up my pathway, so that wasn't a viable option. Calling support was more detrimental to my mental health as they continiously said the problem will be or has been fixed only for it to act up again. I found out the reason why they were experiencing so many issues was due to them doing major upgrades and getting a new backbone. Unforunately, we were never notified nor given an estimate on how long it would take. Not knowing was the worst feeling, imagine not being able to browse? Most of you understand that internet is not a luxury in our life and without it our progression in reaching our objectives in life are hindered.
Since August 2016 I even forgot that they existed as my connection speeds was amazing so I could game, browse, stream and continue with my academic activities with no issues at all. There support department has been excellent the only issue I had since then was that my antenna pole for my satellite broke. I called it in and within a hour a tech guy was at my place and fixed up everything nicely by even installing a new pole. He ran a diagnostic and ensured the signal to the tower was strong and that my connection was brialliant.
The reason why I took the time out to share my personal experience is so you can understand how far Amobia has come as a company. Sometimes in life we trash our internet providers especially when service is crap, which is our right as we are paying customers who expect is certain level of service. However, very rarely do we take the time out to compliment our ISP's for excellent service. Today I am glad I remained with Amobia as I have seen them grow. My biggest issue that frustrated me to the point of depression in mid 2015-mid 2016 was not being notified on what was going on and when everyhting would be fixed, coupled with empty promises. Today all of Amobia's subscribers received an email notifying us that they were going to do urgent maintence and even provided the time slot for it to take place. Receiving an email from them notifying all of us on what was going on was heart warming as it doesn't only save consumers airtime calling their support centre, it also prevents consumers from experiencing frustration and the consumers can plan accordingly not to do critical work during that period booked for maintanence on the network.
In short, under the new managment, Amobia has come a long way as a ISP and WISP. I would highly recommend them again as they are continously striving to improve their service.
Warm regards
H
I hope you are all well. I would like to share my personal experience with Amobia as my WISP. I have been a client with them for 4 years now. In 2013 they were on the old system where they used a torching system. The torching system prioritised browsing, streaming and gaming. In relation to torrents one could hardly get any reasonable speeds as they throttled torrents to death. So as a gamer I was more then happy and rarely had issues unless I needed a specific port torched for gaming a specific application. In mid 2015 till August 2016 I experienced the worst service imaginable. I could hardly browse, game nor carry on with my usual business. It was so bad I was even depressed at one stage. No other WISP pricing competed with Amobia in PE and installing a phone line would of meant that telkom had to dig up my pathway, so that wasn't a viable option. Calling support was more detrimental to my mental health as they continiously said the problem will be or has been fixed only for it to act up again. I found out the reason why they were experiencing so many issues was due to them doing major upgrades and getting a new backbone. Unforunately, we were never notified nor given an estimate on how long it would take. Not knowing was the worst feeling, imagine not being able to browse? Most of you understand that internet is not a luxury in our life and without it our progression in reaching our objectives in life are hindered.
Since August 2016 I even forgot that they existed as my connection speeds was amazing so I could game, browse, stream and continue with my academic activities with no issues at all. There support department has been excellent the only issue I had since then was that my antenna pole for my satellite broke. I called it in and within a hour a tech guy was at my place and fixed up everything nicely by even installing a new pole. He ran a diagnostic and ensured the signal to the tower was strong and that my connection was brialliant.
The reason why I took the time out to share my personal experience is so you can understand how far Amobia has come as a company. Sometimes in life we trash our internet providers especially when service is crap, which is our right as we are paying customers who expect is certain level of service. However, very rarely do we take the time out to compliment our ISP's for excellent service. Today I am glad I remained with Amobia as I have seen them grow. My biggest issue that frustrated me to the point of depression in mid 2015-mid 2016 was not being notified on what was going on and when everyhting would be fixed, coupled with empty promises. Today all of Amobia's subscribers received an email notifying us that they were going to do urgent maintence and even provided the time slot for it to take place. Receiving an email from them notifying all of us on what was going on was heart warming as it doesn't only save consumers airtime calling their support centre, it also prevents consumers from experiencing frustration and the consumers can plan accordingly not to do critical work during that period booked for maintanence on the network.
In short, under the new managment, Amobia has come a long way as a ISP and WISP. I would highly recommend them again as they are continously striving to improve their service.
Warm regards
H
