Annoyed

[@Cebo]

Been with webafrica for less than six month
Skipped the one month payment on my easypay WiFi
They suspended my line now they give me runaround one says this and the other says that .
Need to change the service provider hope you can give me advise

 

[saor]

Change service provider as soon as possible.

 

[@Cebo]

Change service provider as soon as possible.

To which one cause I don't know any please provide me with examples

 

[DapperDanMan]

Change service provider as soon as possible.

Apparently they (WebAfrica) have a very high cancellation fee if you try to cancel your subscription within the first year.

But perhaps @WebAfrica Helper has some advice for the annoyed.

 

[Clean Green]

To which one cause I don't know any please provide me with examples

While you should move from WebAfrica (Just keep in mind, they will also slap you with an R 999 cancel fee), other providers will also suspend your line if you don't pay for the month and possibly charge a reconnection fee.

If that is the reason for moving, then better to stay where you are.

 

[saor]

To which one cause I don't know any please provide me with examples

The two ISP's that have reps on these forums are Afrihost and Cool Ideas so I'd stick with them.
@Afrigirl
@PBCool

 

[DapperDanMan]

@saor

Where it concerns a nationwide ISP that also has representation on this forum, WebSquad can be included?

Could also have included Axxess, but @Captain Axxess refuses to stay signed in, I guess. (Even though they advertise on this platform.)

 

[saor]

@saor

Where it concerns a nationwide ISP that also has representation on this forum, WebSquad can be included?

Could also have included Axxess, but @Captain Axxess refuses to stay signed in, I guess. (Even though they advertise on this platform.)

I just see afrigirl/guy and pbcool regularly engaging and actually resolving issues. None of the other reps really jump out at me when I think of active reps but I might be ignoring certain threads.

 

[neoprema]

Been with webafrica for less than six month
Skipped the one month payment on my easypay WiFi
They suspended my line now they give me runaround one says this and the other says that .
Need to change the service provider hope you can give me advise

your problem was in the 3rd word of the first sentence.

Run while you still can!

 

[TheMightyQuin]

Been with webafrica for less than six month
Skipped the one month payment on my easypay WiFi
They suspended my line now they give me runaround one says this and the other says that .
Need to change the service provider hope you can give me advise

My advice: stop doing that.

 

[UB40]

Starlink

 

[Jason-ZA]

Switch to Telkom.

 

[Dan C]

Switch to Telkom.

Hope you are joking

 

[Quicks]

No matter where you go through if you skip payment they will suspend your service.

 

[@Cebo]

No matter where you go through if you skip payment they will suspend your service.

I know but maybe they are better with unsuspending it webafrica is the worse ever. Imagine they gave me wrong easypay reference number to pay I did .
Still waiting for feedback no one is coming back to me when I contact them.
I get new agent who are lazy to read chats to see my complain then they will tell me to wait while investigating then gone until their closing time then the robot will automatically close the chat

 

[@Cebo]

My advice: stop doing that.

Sometimes we not doing it on purpose cause of personal issues then thinking to solve them paying the internet will come next month as it prepaid then it won't be affected. They didn't even explain that to me that if you skip it will be suspended.

 

[@Cebo]

Starlink

Is starlink partner with vumatel

 

[Snyper564]

Sometimes we not doing it on purpose cause of personal issues then thinking to solve them paying the internet will come next month as it prepaid then it won't be affected. They didn't even explain that to me that if you skip it will be suspended.

they probably covered that in the T&C you didnt read?

 

[saor]

they probably covered that in the T&C you didnt read?

None of us do.

 

[@Cebo]

they probably covered that in the T&C you didnt read?

Snyper564 I didn't get any documents cause we apply through vuma agents on WhatsApp then pay before installation then they installed didn't know that my internet provider was webafrica until I called vumatel that's when they told me. All this time they were fine but recently after the payment skipped they are annoying me.