Another Cybersmart thread.

I don't in fact even know if I am on Smart Business at the moment, it's one of the questions I have enquired about (reason I am curious, is there appears to be a 300 gig limit in my control panel).

If it is indeed a Smart Business account, well, it's performing as indicated by my comments in the thread - IE, unusable for games at this stage, but fine other than that.
 
copacetic said:
I sent a mail to support a couple hours ago. Look forward to a resolution.
Click to expand...

Hi Copacetic

Can you pm me your number or username or alternatively the reference number you got back when you sent your query through so I can look into it for you.

Regards
The Cyber Team
 
CyberSmart said:
Hi Copacetic

Can you pm me your number or username or alternatively the reference number you got back when you sent your query through so I can look into it for you.

Regards
The Cyber Team
Click to expand...

Did not get a reference number.

Will PM you my username, thanks.
 
I've resent the e-mail, in case it did not go through this morning.

Subject is 'Reference to MyBB thread.'.
 
copacetic said:
I've resent the e-mail, in case it did not go through this morning.

Subject is 'Reference to MyBB thread.'.
Click to expand...

Hi Copacetic

Got the PM thanks, and I have one of our techies working on the issue for you.

regards

The Cyber Team
 
Okay. Problems. Well, problem. Testing their capped account at the moment, and it's working well enough, aside from one enormous issue - Diablo 3 is unplayable. Latency stays green for a bit, then orange, then red where it stays.

Testing with another ISP yields a perfect stable ~200 ms connection.

Will contact Cybersmart and see if there is a particular issue with D3 (there is, clearly).

After having spoken to them earlier in the week, this account should be completely unshaped, which is certainly not the case for Diablo 3.
 
copacetic said:
Okay. Problems. Well, problem. Testing their capped account at the moment, and it's working well enough, aside from one enormous issue - Diablo 3 is unplayable. Latency stays green for a bit, then orange, then red where it stays.

Testing with another ISP yields a perfect stable ~200 ms connection.

Will contact Cybersmart and see if there is a particular issue with D3 (there is, clearly).

After having spoken to them earlier in the week, this account should be completely unshaped, which is certainly not the case for Diablo 3.
Click to expand...
I mentioned before that Cybersmart say things are unshaped when they are not. I even had unshaped on the invoice, but they denied it was. This company has an ethics problem of note!
 
The uncapped accounts are indeed limited to 300gb after which they become slow to the point of being unusable.

I'm currently on a discontinued account, the business premium uncapped account. Costs R996 including line rental (10mb) but performance is superb, on all protocols 24/7, p2p, http, nntp etc etc etc. I don't game though so critically that is one area I cannot comment on. I assume the smart business uncapped you currently on costs R899 per month all inclusive?

Not sure why you testing a capped account but there shouldn't be any performance issues on a capped account.

Email Laurie direct and tell him of the issues you are experiencing. You can also request an upgrade to the premium business account @ R996. Although discontinued I'm sure he can accommodate special requests for it.

[email protected]
 
Taranis said:
I mentioned before that Cybersmart say things are unshaped when they are not. I even had unshaped on the invoice, but they denied it was. This company has an ethics problem of note!
Click to expand...

Off their website, seems quite transparent to me...

RcqXBBF.png
 
sand_man said:
The uncapped accounts are indeed limited to 300gb after which they become slow to the point of being unusable.

I'm currently on a discontinued account, the business premium uncapped account. Costs R996 including line rental (10mb) but performance is superb, on all protocols 24/7, p2p, http, nntp etc etc etc. I don't game though so critically that is one area I cannot comment on. I assume the smart business uncapped you currently on costs R899 per month all inclusive?

Not sure why you testing a capped account but there shouldn't be any performance issues on a capped account.

Email Laurie direct and tell him of the issues you are experiencing. You can also request an upgrade to the premium business account @ R996. Although discontinued I'm sure he can accommodate special requests for it.

[email protected]
Click to expand...

I am not currently on Smart Business, turns out we are on the normal uncapped. Was thinking of Smartbusiness, but the guy I spoke to suggested the super size me thing, with 100 gigs of capped.

This actually suits me much better, as I want unshaped bandwidth for gaming, and I am perfectly happy that no one on the network is able to torrent before midnight.

Why I am on an unshaped account at the moment, is that Cybersmart provided me with a test account, as I wanted to get Diablo 3 working correctly as well as be able to download updates to Path of Exile, which was not working either.

I just wish Diablo 3 would work now, is all.
 
Fair enough. They got a lot of unique offers and packages. Haven't scrutinized some of their latest offerings but find it gets a bit contrived and the waters muddied with some of their "schemes". Not to say they don't work, just prefer a "vanilla" product that works as it should!

Not sure why Diablo's not working for you. I'll send Laurie the link to this thread, maybe there's a quick fix he can action in the meantime...
 
sand_man said:
Fair enough. They got a lot of unique offers and packages. Haven't scrutinized some of their latest offerings but find it gets a bit contrived and the waters muddied with some of their "schemes". Not to say they don't work, just prefer a "vanilla" product that works as it should!

Not sure why Diablo's not working for you. I'll send Laurie the link to this thread, maybe there's a quick fix he can action in the meantime...
Click to expand...

That would be awesome.
 
Okay, this is getting rather strange:

The latency spikes when there is action on the screen.

rUQh9KQ.png


mLZGTTP.jpg


j45Ovek.jpg


It took about 20/30 seconds to revert back to after the fight was over:

db2qsy1.png


***

It did not do this at all when using another ISP. What gives?
 
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