Any BF fibre specials?

Hi all, our team encountered some difficulties loading the packages for existing clients. We are sorry for the inconvenience caused.
 
Hi all, our team encountered some difficulties loading the packages for existing clients. We are sorry for the inconvenience caused.
Hi Afrigirl

Is this the only offer I can take as I did want to downgrade to the 100/50 package at R519

Is this possible?
 
Hi Afrigirl

Is this the only offer I can take as I did want to downgrade to the 100/50 package at R519

Is this possible?
I believe they said the limitation from Vuma is that you have to spend more than you currently spend to be elligible for this special deal, so you can't downgrade or stay on the same package and pay cheaper - at the end of the day, you would need to pay them more money than you do currently per month.
 
Hi Afrigirl

Is this the only offer I can take as I did want to downgrade to the 100/50 package at R519

Is this possible?
Hi.

Should you downgrade now, the service change will only be effective at the end of December.
As an existing client, once you receive the promotion mail, you have until the 29th of December to Opt-in for the promotion.
Once you have opted-in you will lose the promo if you upgrade or downgrade
 
Hi.

Should you downgrade now, the service change will only be effective at the end of December.

Once you have opted-in you will lose the promo if you upgrade or downgrade
So it does not seem like I can downgrade, once logged into clientzone and clicking the link it only offered me to upgrade to 500/200 (Currently 100/100)
 
So it does not seem like I can downgrade, once logged into clientzone and clicking the link it only offered me to upgrade to 500/200 (Currently 100/100)
Yes, the link received is for clients to opt in for the promotion they qualify for
 
WTF is going on here, what a mess. I smell a rat. You are just trying to make more money from existing loyal customers by locking them into more expensive products then you migrate the rest to the new packages…….. I might be wrong but only time will tell. Somme feel like taking my bussiness elsewhere, Afrihost anyways are more expensive than some other ISPs. 😔 IMG_1746.jpeg
 
WTF is going on here, what a mess. I smell a rat. You are just trying to make more money from existing loyal customers by locking them into more expensive products then you migrate the rest to the new packages…….. I might be wrong but only time will tell. Somme feel like taking my bussiness elsewhere, Afrihost anyways are more expensive than some other ISPs. 😔 View attachment 1778760
At least it is an option, and clients are not being forced to move to these higher packages at a discounted price.
People on low-line speeds right now are the best to benefit from this, and who knows, in 12 months, they might want to stay on that package...
 
WTF is going on here, what a mess. I smell a rat. You are just trying to make more money from existing loyal customers by locking them into more expensive products then you migrate the rest to the new packages…….. I might be wrong but only time will tell. Somme feel like taking my bussiness elsewhere, Afrihost anyways are more expensive than some other ISPs. 😔 View attachment 1778760

Hi

The website pricing is for new clients. Those prices do not apply when migrating from other ISP's it's for new or re-activation of services that has been cancelled for a while.

We are not locking anyone. The promo upgrades are just that. An optional promo that gives you a discounted price for 12 months. The 12 months is NOT a contract or a lock you can downgrade at any time but you forfeit the discount.
 
At least it is an option, and clients are not being forced to move to these higher packages at a discounted price.
People on low-line speeds right now are the best to benefit from this, and who knows, in 12 months, they might want to stay on that package...

That and the 12 months is NOT a contract. You can downgrade at anytime but once you do you forfeit the remaining days of the promo. There is no clawback if you decide to downgrade a few months later.
 
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