Anybody using Mweb ADSL?

[Afrikane]

I am forced to use it at the office. For home use I am with Webafrica. The R99.00 top up is the biggest rip off ever. time to petition the directors again to change ISP's.

 

[dominic]

I am forced to use it at the office. For home use I am with Webafrica. The R99.00 top up is the biggest rip off ever. time to petition the directors again to change ISP's.

same situation other than having an IS account at home...mweb prices and service do not endear them to any but those who do not know better

 

[Arzy]

I've been an Mweb member for years. I actually still had an @iafrica e-mail address with them until the end this month. I actually cancelled both my accounts with them at the start of June.

Their service is definately reliable and tech support efficient, but this does not justify the cost of their accounts. You can get similar if not better service from most of the other ISP's currently in the country. Hardcapping also tends to put a damper on things.

Should you wish to keep your e-mail you can leave mweb and do so, I think the cost is R10/month. You can also get access to their premium content for R95/month. Taking this into account you can almost switch ISP, keep your mweb e-mail and have access to their special things AND gain a soft cap from another ISP but almost the same price as a normal mweb contract.

All in all though I think mweb just prices themselves out of the market.

 

[bwana]

Should you wish to keep your e-mail you can leave mweb and do so, I think the cost is R10/month. You can also get access to their premium content for R95/month. Taking this into account you can almost switch ISP, keep your mweb e-mail and have access to their special things AND gain a soft cap from another ISP but almost the same price as a normal mweb contract.

All in all though I think mweb just prices themselves out of the market.

Alternatively they have a limited dial up account for R70 which includes all the premium crap and your email address - I keep it for the ipass.

 

[.geek]

What happened to a simple yes/no poll.

 

[telkomsuig]

very confusing poll though way too many options

 

[.geek]

As you can see, this is a survey and not a simple yes/no poll, don't you think it was a tad silly of yourself to vote for every single option?

Not silly at all.

 

[Telkomhater]

Man did that survey confuse me. After voting, I see I hit the wrong option. Had to read it 4 times before I understood. How does one undo a vote?

 

[ic]

Man did that survey confuse me. After voting, I see I hit the wrong option. Had to read it 4 times before I understood. How does one undo a vote?

You have to travel back through time...maybe easier just to post here which option(s) you didn't intend to vote for .

 

[mh348]

i was on MWEB dial for three years+, then I switched to ISDn, then back to dial up, the last month I switched to ADSL with Cybersmart. Then on the first (1/8/06)I had my MWEB dialup upgraded to ADSL 1GB (same price as dialup) and then requested a cancellation so I didn't have to waste the R145 for the 30 day cancellation period.

 

[mh348]

BTW Arzy, who said that you can keep the email address for R10 a month. I emailed mweb and asked them if I could maybe downgrade to a polka Account (polka - owned by mweb or mweb's holding co) and they said no, only upgrading from polka to mweb is possible and if i want to keep my email address they will charge R70 which gives me access to a email account and a few hours of dialup acess a month for R70.

Email from Mweb
Good day

Thank you for taking the time to contact us.

Polka offers e-mail and internet for R79 per month. However, we cannot downgrade you from MWEB to Polka. You will have to cancel MWEB and join Polka or stay with MWEB and sign with Polka.

We have one subscription rate for all of our members - R145 per month.

However, in the past we had an "e-mail" option that entitled a member to connect to our networks for three hours each month. If that connection was to send e-mail or surf the web, it didn't really matter. Once the three hours had been used, we charged a usage fee on a per minute basis thereafter.

We stopped offering this "e-mail" option in February 2000. If you are interested in this package, I would be happy to make an exception, and reinstate the option for you.

The "e-mail" option would cost you R70 per month, with the 30c per minute usage charge coming into effect once you have accessed our network for three hours. We have an online usage facility that you can go to at any time should you wish to see how much time you have spent connected. If you wanted to check your usage, you'd simply need to follow the easy steps below:

* Go to https://services.mweb.co.za/eng/default.asp

* From there you will be asked for your login ID and Password and be directed as to what you need to do to view your usage statistics

Please let me know whether you are interested in this option and I will arrange to have the changes made.

 

[placebo]

I have used mweb for approximately 7 years now.First with 56k Then isdn and now with adsl.I agree that they are expensive but since introducing anti spam filtering and anti virus e mail I have never had any spam e mails nor any virused e mails delivered to me by mweb.What price does one put on privacy and protection?

 

[Highflyer_GP]

GMail is better and it's free, so the spyware and antivirus issue becomes a moot point. Also there's no point in needing local access to your emails if your ISP hardcaps you. But anyway glad to hear that you enjoy paying twice the price for an account which doesn't even rollover your bandwidth to the next month

 

[mh348]

does mweb hardcap during the 12 hour period, I'll be using mweb for the last day tomorrow. I'm on MWEB DSL 1GB. If I go over 1GB before being reset will I be charged.

Also, does Mweb have hourly resets on the last day of the month like Cybersmart.

 

[fivelza]

does mweb hardcap during the 12 hour period, I'll be using mweb for the last day tomorrow. I'm on MWEB DSL 1GB. If I go over 1GB before being reset will I be charged.

Also, does Mweb have hourly resets on the last day of the month like Cybersmart.

I haven't noticed that MWEB does hourly resets on the last day of the month, but I guess it is because they hardcap you very quickly

 

[Happy_Go_Lucky]

Hi I gotta question. In your experience as an Mweb ADSL user what happens when you reach your cap (let's assume you maxed out your credit card and you are not on auto-boost). Can you still surf? What exactly happens? I'm asking now because I'm about to reach it (it says 96%).

I reached my 3Gb cap on the second last day of the month (my first DSL month), and was hard capped for the last day. I could however, still dial in. My usage report (delivered the following day) showed that I had used 3.6Gb. I was not charged for the extra usage, nor pay for the dial-up (except the Telkom call charge).

Also, I have not noticed hourly disconnects. Their usage meter runs 12 to 12 midnight.

 

[bwana]

I reached my 3Gb cap on the second last day of the month (my first DSL month), and was hard capped for the last day. I could however, still dial in. My usage report (delivered the following day) showed that I had used 3.6Gb. I was not charged for the extra usage, nor pay for the dial-up (except the Telkom call charge).

You get the same dial up service from a number of less expensive ISPs - including TelkomInternet.

What price does one put on privacy and protection?

$0 - is called gmail and its free. People should never be reliant on their ISP for email. If you dont like gmail or any of the other free email providers create a domain.

An email address with your own domain is less than $10 per year at someone like godaddy and a domain name isnt all that expensive - r50 per year these days from co.za or free from za.net.

 

[mh348]

MWeb is crap, if you want just pm me and I'll send you the cancellation form. I sent the cancellation form in the beginning of August and was told that my account would be cancelled by the end of August. On the 1st September I checked and the account was still active, so I called MWeb, and told me that it was Scheduled for cancellation so I shouldn't worry about being charged, I checked again a few days later, so I called Mweb and the Lady said she'll sort it out, I told her that it was supposed to be cancelled but I was still able to check my mail, and she jokingly said "Maybe you lucky" and that it will be cancelled, and last debit order was done last month.

Today again I checked so I called and spoke to someone else, this lady now says that the account will only be cancelled atr the end of September, and She doesn't know who said that it will becancelled in August, there's also no Superviser or anyone else to speak to, so why should I pay for something that I'm not using. In my opinion I think they becomming Like Telkom, the worst customer service ever.

So if you want to cancell you account Heres the email address: [email protected] .

Cancel You Account Today, "It's the Right thing To Do"

 

[bwana]

In my opinion I think they becomming Like Telkom, the worst customer service ever.

Not telkom - this sounds like its straight out of the AOL customer service book.

 

[m0zy]

The last time I was told that Mweb have over 35000 ADSL customers.
Now I ask you, can there really be so many stupid people out there