[April 2006] Current 3G problems - Feedback Please

[snap]

Sounds good they will probably add it all to mine coz I stirred too much!!! lol

 

[fingers121]

Sounds good they will probably add it all to mine coz I stirred too much!!! lol

Maybe then you should "snap" if that happens?

 

[internaut]

When are they gonna call me?

 

[snap]

@internaut your like me you stirred too much!!! lol

 

[SoftDev]

Hi all,

I have been working for about 40 min now. The link went down as before but came up again, this happened once. Then afterwards I had to re-connect twice. I went back to using the keep alive method.

V3G or anyone else - what do I do now?

SoftDev

 

[snap]

@softdev - I have been testing a possible fix for the last 2hrs 35mins without any problems and without stay alive so there is hope. I normally see the problem after a few minutes!

 

[vodacom3g]

I'd like to get feedback from the following forumites on the downlink stop problem. We made some changes to your profiles and need to hear if you're seeing a difference.

snap (Saw your post above, thanks)

internaut
3g4me, both numbers
fingers121
Big Kriss
zoot

 

[vodacom3g]

Hi all,

I have been working for about 40 min now. The link went down as before but came up again, this happened once. Then afterwards I had to re-connect twice. I went back to using the keep alive method.

V3G or anyone else - what do I do now?

SoftDev

Won't you PM me your 3G number?

 

[vodacom3g]

When are they gonna call me?

Did you log a call with 155?

 

[vodacom3g]

Please do and PM me the details as in the thread.

 

[internaut]

Did you log a call with 155?

I did initially but the helpdesk person ( Liam ) told me it wasn't a Vodacom network problem but a fault on my 3G card. He subsequently told me to take it into a Vodacare for analysis. Hence no call number was generated.
After much deliberation with the Vodacare shop my Novatel was swapped out for an Option. Obviously the problem still persisted. Do you think I must log a call and what must I say if they try to fob the problem off?

 

[vodacom3g]

I did initially but the helpdesk person ( Liam ) told me it wasn't a Vodacom network problem but a fault on my 3G card. He subsequently told me to take it into a Vodacare for analysis. Hence no call number was generated.
After much deliberation with the Vodacare shop my Novatel was swapped out for an Option. Obviously the problem still persisted. Do you think I must log a call and what must I say if they try to fob the problem off?

Tell them you're the client and as the saying goes "The client is always right!"

But please test and see if you still have the downlink stop problem.

 

[zoot]

I'd like to get feedback from the following forumites on the downlink stop problem. We made some changes to your profiles and need to hear if you're seeing a difference.

No real change, though for 10 minutes everything seemed ok, until the connection dropped. Have PM'd you.

 

[internaut]

Tell them you're the client and as the saying goes "The client is always right!"

But please test and see if you still have the downlink stop problem.

I've hooked up three times today. Once this morning at 9AM for about 10 minutes then at 13.30 for about 45 minutes and now at 16.30 for about 30 minutes and the problem never reared its head yet. I think it still too soon to tell.

 

[snap]

@internaut I haven't had the call either and I logged lots of calls so dont feel alone! lol

 

[fingers121]

I'd like to get feedback from the following forumites on the downlink stop problem. We made some changes to your profiles and need to hear if you're seeing a difference.

snap (Saw your post above, thanks)

internaut
3g4me, both numbers
fingers121
Big Kriss
zoot

Been on for 20 minutes now, and so far so good for me - when were the profiles updated - today some time or yesterday?

 

[internaut]

@internaut I haven't had the call either and I logged lots of calls so dont feel alone! lol

Atleast there is logged evidence of your complaint so you should get some moola back.

 

[vodacom3g]

Been on for 20 minutes now, and so far so good for me - when were the profiles updated - today some time or yesterday?

This morning.

We've specifically targeted some of you who get the downlink stop problem. Typically the downlink will stop but you won't get disconnected.

If you are still being disconnected (i.e. you have to re-connect), it might be another gremlin on top of this one.

zoot, is this what you are seeing? I.e. your connection drops and you need to manually re-connect?

 

[vodacom3g]

Something important I forgot to mention to those in the above list.

You need to power the card down, i.e. close the dash, remove the card completely, re-insert and restart the dash.

This will ensure a complete update on the card.

 

[snap]

5 hours 15 mins I am really starting to believe that the fix works!!!