Aramex global shopper

Here's what I got from AGS via FB Messenger:

Yes the promo code still works, however, we had a technical issue with our scanners that closed the option to pay online and make use of the promo code.
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Anyone seeing slugglish processing in JHB with Aramex? My parcel from Hong Kong arrived at 7pm on Thursday and it has been stuck on processing since then. Needs to move its butt to customs clearance now!!
 
DeeinSouthAfrica said:
Interesting. My FNB gold business card works. My personal FNB card does not.
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For people who are with FNB can't use the promo code:

"Kindly note that we are experiencing an issue with the Promo Code as well as with regards to our Payment Gateway. May you kindly do an EFT payment, and*minus the R75.00 off on each of your shipments for the Shipping Charges, and forward the POP to me, and advise as to what shipment numbers they are for?
Thank you."
Olivia-Kourtney Ndlovu
[email protected]
 
DeeinSouthAfrica said:
Don't use mobile app. Olivia said app is unsecured.
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:wtf:

btw. Does anyone know what "Held in Customs - Awaiting Customer Instruction" means? I've attached my invoice and I've paid all charges. Do I need to action anything or is something pending on Aramex's side?
 
Napalm2880 said:
:wtf:

btw. Does anyone know what "Held in Customs - Awaiting Customer Instruction" means? I've attached my invoice and I've paid all charges. Do I need to action anything or is something pending on Aramex's side?
Click to expand...

Let it run its course. It sits in that stage until they match your payment to your tracking number and then approve the parcel to move on towards "out for delivery"
 
Napalm2880 said:
:wtf:

btw. Does anyone know what "Held in Customs - Awaiting Customer Instruction" means? I've attached my invoice and I've paid all charges. Do I need to action anything or is something pending on Aramex's side?
Click to expand...

It means they are sitting with their fingers up their arses, customs are not the reason for delays as other couriers arrange clearance within minutes to a few hours.
 
Shanghai address is working well and items are taking about a week to reach JHB now the Chinese New Year has finished.
If you want to add the Shanghai address to Taobao, please see my post #2033 on how to do it.
 
Does anyone know if linbro is open on a Saturday for a collection. And if so what time?
 
Any first hand experience buying from Geekbuying via Global Shopper - good or bad experience? I'm considering a Teclast F7 laptop which weighs just short of 2kg boxed. These are my shipping options to the Aramex Hong Kong warehouse - which one: shipping costs.PNG
 
My horrible experience with Aramex last 2 weeks (parcel from Amazon).

4/03 - Get a message from Aramex that additional information is needed from Customer. Phone Amazon who contacts Aramex who tell me it's an automated message and nothing else is needed.
8/3 - I follow up with Aramex to make sure all is in order and get the message that parcel is on it's way to facility (cleared customs).
12/3 - Follow up again as my app says it still needs extra information from me and parcel is stuck in Customs. Feedback from Customer service is that parcel is on hold in customs and they can't give me more information... then they put me on hold with music with nobody assisting....
15/3 Called to follow up as still don't have a clue what is happening. Feedback now is parcel is in "Port Health facility" because it's an electric toothbrush and they can't tell me how long it will take...


So in 2 weeks, it went from, Additional information is need -> Cleared customs on the way to the facility -> back in Customs -> now in Port health facility.

I guess tomorrow it will be back on the plane towards the US.
 
Chris_SA said:
My horrible experience with Aramex last 2 weeks (parcel from Amazon).

4/03 - Get a message from Aramex that additional information is needed from Customer. Phone Amazon who contacts Aramex who tell me it's an automated message and nothing else is needed.
8/3 - I follow up with Aramex to make sure all is in order and get the message that parcel is on it's way to facility (cleared customs).
12/3 - Follow up again as my app says it still needs extra information from me and parcel is stuck in Customs. Feedback from Customer service is that parcel is on hold in customs and they can't give me more information... then they put me on hold with music with nobody assisting....
15/3 Called to follow up as still don't have a clue what is happening. Feedback now is parcel is in "Port Health facility" because it's an electric toothbrush and they can't tell me how long it will take...


So in 2 weeks, it went from, Additional information is need -> Cleared customs on the way to the facility -> back in Customs -> now in Port health facility.

I guess tomorrow it will be back on the plane towards the US.
Click to expand...

Well my laptop is for the last week stuck at the 'Border Control Unit'. Apparently randomly selected for inspection.
 
evilskaap said:
Well my laptop is for the last week stuck at the 'Border Control Unit'. Apparently randomly selected for inspection.
Click to expand...

Chris_SA said:
My horrible experience with Aramex last 2 weeks (parcel from Amazon).

4/03 - Get a message from Aramex that additional information is needed from Customer. Phone Amazon who contacts Aramex who tell me it's an automated message and nothing else is needed.
8/3 - I follow up with Aramex to make sure all is in order and get the message that parcel is on it's way to facility (cleared customs).
12/3 - Follow up again as my app says it still needs extra information from me and parcel is stuck in Customs. Feedback from Customer service is that parcel is on hold in customs and they can't give me more information... then they put me on hold with music with nobody assisting....
15/3 Called to follow up as still don't have a clue what is happening. Feedback now is parcel is in "Port Health facility" because it's an electric toothbrush and they can't tell me how long it will take...


So in 2 weeks, it went from, Additional information is need -> Cleared customs on the way to the facility -> back in Customs -> now in Port health facility.

I guess tomorrow it will be back on the plane towards the US.
Click to expand...

What bombs did you guys buy?
 
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