Aramex global shopper

Anyone else had issues with local Aramex not accepting invoices if they are not in English?

I sent them a German invoice that had one item on it. Even a 6 year old kid can see the value of the item, and the cost of shipping on the invoice, but Aramex would not accept it. Google translate to the rescue.
 
MegaTesla said:
Anyone else had issues with local Aramex not accepting invoices if they are not in English?

I sent them a German invoice that had one item on it. Even a 6 year old kid can see the value of the item, and the cost of shipping on the invoice, but Aramex would not accept it. Google translate to the rescue.
Click to expand...
Yep, they have enough on their plate without trying to translate an invoice into English as well. Use Chrome to translate it into English and use a Snipping tool (or Snagit).
If necessary, use the app Microsoft translator. Screen grab the invoice and open it in Microsoft Translator and it will translate it for you.
 
DeeinSouthAfrica said:
Yep, they have enough on their plate without trying to translate an invoice into English as well. Use Chrome to translate it into English and use a Snipping tool (or Snagit).
If necessary, use the app Microsoft translator. Screen grab the invoice and open it in Microsoft Translator and it will translate it for you.
Click to expand...

Thanks! I'll check it out.
 
Aramex has been having delays and messing up my business. Has anyone used Dipex before? Apparently when you import clothes you don't pay customs, which I find hard to believe. I am paying 45% plus I am experiencing delays :(
 
SIPS LIPS said:
Aramex has been having delays and messing up my business. Has anyone used Dipex before? Apparently when you import clothes you don't pay customs, which I find hard to believe. I am paying 45% plus I am experiencing delays :(
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Shame that you are having delays. I guess it is the nature of the business. I import boards for TV's (Power /Main /TCON), which has no duty, and it takes just over a week from Shanghai to Cape Town.
I am also on Flex, and I notice things are getting delivered from elsewhere in the world (USA /UK) much quicker than ever before.
 
I've ordered some beer dispensing equipment. Aramex have labelled it as Automotive Parts AND got the amount incorrect - it should be $375. Should I get this corrected or will customs look at my actual invoice which I've attached?

Image 1.png
 
DeeinSouthAfrica said:
Shame that you are having delays. I guess it is the nature of the business. I import boards for TV's (Power /Main /TCON), which has no duty, and it takes just over a week from Shanghai to Cape Town.
I am also on Flex, and I notice things are getting delivered from elsewhere in the world (USA /UK) much quicker than ever before.
Click to expand...

Let me investigate the Flex option. Thanks
 
Napalm2880 said:
I've ordered some beer dispensing equipment. Aramex have labelled it as Automotive Parts AND got the amount incorrect - it should be $375. Should I get this corrected or will customs look at my actual invoice which I've attached?

View attachment 517251
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Olivia says they don't look at the estimated amount, but at the invoice you attach.
Is there a difference in duty between your beer equipment and car parts? There are so many sub categories that the customs agent might have not found the beer-making equipment category and just chosen one with the same duty.
 
DeeinSouthAfrica said:
Olivia says they don't look at the estimated amount, but at the invoice you attach.
Is there a difference in duty between your beer equipment and car parts? There are so many sub categories that the customs agent might have not found the beer-making equipment category and just chosen one with the same duty.
Click to expand...

Strange, the amount has now been updated to "N/A". In the past they've marked my brewing equipment as "Spare Parts", or "Scientific Equipment"... but I'm worried Automotive Parts carry quite a high duty. At what point should I kick up a fuss about this - and can I contest it once it hits our shores?
 
Napalm2880 said:
Strange, the amount has now been updated to "N/A". In the past they've marked my brewing equipment as "Spare Parts", or "Scientific Equipment"... but I'm worried Automotive Parts carry quite a high duty. At what point should I kick up a fuss about this - and can I contest it once it hits our shores?
Click to expand...
I figured you would be emailing Olivia already. Always complain immediately you see a discrepancy.
She is but one cog in a huge machine and can only rectify other people's mistakes if you get to her early enough.
 
Tinuva said:
+1 Olivia really makes life better if you need an issue resolved at AGS.
Click to expand...

Unfortunately Olivia's e-mail responds with "Out of Office and will return on the 30 May 2018". Are there any other competent people that work there?
 
DeeinSouthAfrica said:
Aramex JHB do not work weekends, or over Easter.
Shop and Ship New York do not work Sundays.
Easter is not a federal holiday in the USA, so NY will be hard at work tomorrow, but JHB will not.
Click to expand...

My package that I got today had multiple tracking page updates on Saturday 21st, and 28th April. I'm getting the feeling that they now started working on Saturdays...

Another surprise was no VAT/TAX on a value of 29 EUR after supplying the Invoice. Just R199 shipping.
 
Looks as if the FNB Promotion did indeed end April 30th.

The following error(s) occured:
Invalid promotion code.
Promotions
Enter promotion code:
412768ship
Please clear the field above or enter a valid promotion code and click apply.
If you have a valid promo code please enter it in the above Promo Code field to get the discount.
 
WHICH PAYMENT OPTION

Napalm2880 said:
I'm having the same issue with the FNB promo code. Tried different cards as well :([/QUOTE

how do you use the fnb promo code? should it work with any check out method? (paypal, visa checkout, new credit card)
and must you pay with the the card used? its first 6 numbers 123456SHIP ?
Click to expand...
 
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