opinionhated
Expert Member
Hmmm. So my >1 week processing time not good. Can't say I'll be running back to ags
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Would you cancel a streaming subscription if it started showing paid ads?
Aramex global shopper
- Thread starter DA-LION-619
- Start date
Same here - won't be using the aramex shyteshow again - thats for sure.
My stuff still stuck in JHB - Customs Clearance - In Progress - over a week now. Absolutely pathetic service level. Phoned 4 times - emailed 4 times.
Are there any escalation points beyond Olivia?
Last edited:
onelargeprawn
Active Member
Mine is less than that but the status hasn't changed since Sunday.
Today I find out Aramex want my ID and "import code" to clear the parcel. I sent the former but do not have the latter.
DeeinSouthAfrica
Expert Member
10 parcels a year or more will eventually get noticed as everything is computerised. Rather get a code and stay safe from a hefty fine.
This is a quite recent thread that is worth reading.
https://mybroadband.co.za/vb/showthread.php/879356-SARS-Importers-Code
Also, search this thread as both I and MagicDude4Eva posted on how to obtain an importers code.
onelargeprawn
Active Member
Thanks for the link. In it Weblord says an import code is for companies and not private individuals. He seems to think an ID will suffice.
The parcel I'm waiting for is from Amazon, I have already paid the customs charges.
DeeinSouthAfrica
Expert Member
Aramex Global Shopper FAQ page 3:
"SARS Customs in South Africa requires you to produce an Importers Code for customs clearance if you import goods into South Africa more than three (3) times in a single calendar year (either directly or through a clearing agent or courier company). The Importers Codes are issued by SARS.
The registration process for obtaining an Importers Code is quick and easy:
·*******Fill in the required application forms and relevant annexure(s):
o***DA185 - Application form: Registration/Licensing of Customs and Excise Clients
o***DA 185.4A1 - Registration Client Type 4A1- Importer
·*******Send all forms and supporting documents to the*nearest Customs and/or Excise office.
The validity period of the Importers Code is indefinite. There is no fee to register for the Importers Code and you should receive the Importers Code from SARS in approximately ten (10) business days.
Please note: Customs can levy a fine of up to R3000.00 or more if you are not in possession of an Importers Code and you have brought goods into the country on more than three (3) occasions in a single calendar year."
It's a vape so it has a Li-Po battery, but "Electronic Cigarette Accessories" are specifically listed as not being allowed to export from USA so it's probably that.
Will give postbox-courier a shout thanks.
So all we can do it wait it out?
DeeinSouthAfrica
Expert Member
This is not the first time, nor will it be the last time that Customs is slow.
Looking at my spreadsheet I see the oldest shipment was sent on the 18th April and is still in customs.
I usually receive 5-8 parcels a day, usually from Shanghai, so I need a spreadsheet to keep track of the logistics.
Looking at my spreadsheet I see the oldest shipment was sent on the 18th April and is still in customs.
I usually receive 5-8 parcels a day, usually from Shanghai, so I need a spreadsheet to keep track of the logistics.
opinionhated
Expert Member
Complained on twitter. Response immediately. That was yesterday. Today I see an update after 9 days. And all it says, once again is
02/05 Customs clearance in progress.
02/05 Under processing at operations facility.
11/05 Customs clearance in progress.
So I guess customs. Still doesn't absolve ags for not communicating.
02/05 Customs clearance in progress.
02/05 Under processing at operations facility.
11/05 Customs clearance in progress.
So I guess customs. Still doesn't absolve ags for not communicating.
lived666
Executive Member
no it is not customs, customs clearance takes a matter of minutes.
Call Aramex 0114573000 and ask for Richard, tell him in a nice way the clowns at the clearing dept have taken over 9 days and no invoice, it will probably get sorted out today.
DeeinSouthAfrica
Expert Member
Google seem to be having a sale, perhaps because Mother's Day there is on the same day as ours - 13th May.
I managed to buy 2 x Google Home Mini's for $63.15.
This is through the Google Store. I don't quite know how I managed to fill in the billing details - Chrome on my tablet auto-filled it and I think it's the Springfield Gardens address.
Oh well, it worked.
https://store.google.com/us/?hl=en-US&countryRedirect=true
I managed to buy 2 x Google Home Mini's for $63.15.
This is through the Google Store. I don't quite know how I managed to fill in the billing details - Chrome on my tablet auto-filled it and I think it's the Springfield Gardens address.
Oh well, it worked.
https://store.google.com/us/?hl=en-US&countryRedirect=true
Last edited:
lived666
Executive Member
Richard Sparke, [email protected]
Not sure if he will be able to cope with the amount of AGS issues but worth a try, seriously don't understand how Aramex clearing dept still haven't jacked up their game, all they do is create an endless loop of backlog in clearing.
opinionhated
Expert Member
Thanks for this. I went the Twitter route earlier, and they responded again immediately. An hour later I got an email from Vusi, (replying to an email 3 days ago) stating:
Will try Richard Monday.
opinionhated
Expert Member
Yeah. This is what I'm waiting for. I bought before the sale
20USD more for two