DeeinSouthAfrica
Expert Member
If you did, them it is time to phone Aramex Global Shopper and bitch loudly to anyone and everyone.yeah i provided that as well
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Question of the Day: How do you normally pay for purchases in stores?
Aramex global shopper
- Thread starter DA-LION-619
- Start date
enerdude
Expert Member
What do you mean by taking a photo of my ebay order - do you suggest I do a screenshot of my order? This is going to be my first time using AGS.
So they replied via email and told me I can't ship using ebay's international shipping due to needing a permit. They referred me to this page which does not make sense to me but seems my only option will be to forward to my AGS address as they will handle the import process - hopefully without issue as I had only imported 2 items this year so far.
DeeinSouthAfrica
Expert Member
I take it that you are not an importer/exporter?
Do you have a SARS code? If not, then applying to ITAC is out of the question as they require this code.
If the eBay seller is using Pitney Bowes to courier it to you, order your phone, settle back and wait for it to arrive. I don't think you ordering 2 items a year so far is in any way a threat to SARS so you should be good.
enerdude
Expert Member
Nope not an importer/exporter - just your average joe trying to get a bargain
I won a bid on an iphone and paid via paypal. So no turning back now. This item only ships (from uk) to uk address so put my AGS London address. For you and other that has done this many times how should I handle this to ensure the least amount of hassles?
I assume the next step will be a notification from AGS via email when they receive the item. Or should I keep checking the website? Then - as far as invoices go I assume I will have to upload one to the AGS site. Do I just take a screenshot of the paypal transaction emailed to me (although it shows Apple iPhone SE - 16GB - Space Grey (Vodafone) A1723 (CDMA + GSM) ) on the invoice - is the 'vodafone' maybe a giveaway that it is second hand and should I rather make my own invoice?
Thanks for your assistance guys.
Tinuva
The Magician
Screenshot of the ebay order is usually all you need to upload to AGS, they then create an invoice on your behalf and it is usually smooth sailing. I only b other with paypal screenshot and bank statements _if_ they ask for it.
definitely cause i gave everything from order details to invoice to paypal statement and apparently im not complying which is rubbish and they want me to pay the fee at this point ive paid twice for my package due to shipping and inspection
lived666
Executive Member
If you can still change your shipping address try postbox-courier uk. They are relatively cheap from the UK compared to their USA dept which is a tad on the expensive side and they will give you better service and less hassles than Aramex Global.Nope not an importer/exporter - just your average joe trying to get a bargain
I won a bid on an iphone and paid via paypal. So no turning back now. This item only ships (from uk) to uk address so put my AGS London address. For you and other that has done this many times how should I handle this to ensure the least amount of hassles?
I assume the next step will be a notification from AGS via email when they receive the item. Or should I keep checking the website? Then - as far as invoices go I assume I will have to upload one to the AGS site. Do I just take a screenshot of the paypal transaction emailed to me (although it shows Apple iPhone SE - 16GB - Space Grey (Vodafone) A1723 (CDMA + GSM) ) on the invoice - is the 'vodafone' maybe a giveaway that it is second hand and should I rather make my own invoice?
Thanks for your assistance guys.
Though surprisingly I had two relatively pain-free experiences recently with Aramex couriers not AGS...go figure.
MegaTesla
Senior Member
How long does clearance in JHB take at the moment? My latest parcel got processed and I paid customs over a week ago but still no movement.
enerdude
Expert Member
Just got an email that they received my iphone at their london hub. When I click on the shipment number it says "Shipment Not Found". Found this faq - should I just send the invoice to [email protected] ?
Can I just forward the "Receipt for your payment" email I got from paypal after buying the item on ebay to abovementioned address?
DeeinSouthAfrica
Expert Member
Yes, email the invoice with the tracking number that PayPal sent you.
Also include a screen grab (. jpg or. pdf) of your ebay purchase.
Tinuva
The Magician
Disable your adblocker on the site and it will find your shipment
enerdude
Expert Member
Thanks to both of you for your help / quick replies seeing that this is my first time using AGS.
So after disabling my adblocker I can see the shipment details.
So "Cost of goods" shows GBP10. Where would they get this figure from, seeing that my paypal invoice is for GBP51
Any case would it be enough to just forward my paypal invoice sent by email or must I include a screenshot of the ebay order as well?
DeeinSouthAfrica
Expert Member
The £10 is a guesstimate. Usually its much higher and gives people heart attacks. Aramex know for sure what the price is when you upload the invoice.
Always upload invoice + screen grab. The more the merrier. Just make sure your screen grab is a .pdf or a .jpg. Aramex do not appreciate .png screen grabs.
enerdude
Expert Member
Ok another quick question.
I uploaded my invoice(s) yesterday and setup automatic payment on paypal. My package is 0.67kg which equals R304 shipping. Few minutes back they charged my paypal $19.91 which currently equals R318.75 as confirmed by fnb sms.
Should I in future rather link a credit card (I assume they would charge in ZAR) and then save a few bucks by not bringing exchange fees into it - or do they still charge in USD?
I uploaded my invoice(s) yesterday and setup automatic payment on paypal. My package is 0.67kg which equals R304 shipping. Few minutes back they charged my paypal $19.91 which currently equals R318.75 as confirmed by fnb sms.
Should I in future rather link a credit card (I assume they would charge in ZAR) and then save a few bucks by not bringing exchange fees into it - or do they still charge in USD?
Tinuva
The Magician
ZAR CC is always cheaper than Paypal. Whenever I check the Paypal price, its always more than paying directly with SA CC.
As @Tinuva said, ALWAYS make Paypal charge your card in Dollars and let your bank do the currency conversion. If Paypal is left to convert, they do it at a much higher rate.
enerdude
Expert Member
My paypal is set to charge my card in dollars. What I meant and he confirmed is that I should not link my paypal as auto payment method but instead link my SA cc on the AGS website.
DeeinSouthAfrica
Expert Member
I never set anything to auto-payment.
They inform me that I must pay for a shipment - and I pay it.
I have zero trust in Aramex's financial department.
On 26 September last year a Chinese shipment of ¥502 is put through in US$. Had I set my card to auto-payment I would have been royally screwed.
I refused to pay and my fight went on until almost Christmas.
I have questions regarding a kickstarter I'm backing - no I'm not very worried about the usual KS fly-by-nights as they are well established and already massively successful with previous campaigns
www.kickstarter.com
They are going to release in different waves and I'm currently backing the Wave 1 (AU, NZ, Asia, Pacific) tier, however I don't want our postal service to touch the package at any point. After messaging them, they said that they usually ship from their US location via US mail and cannot make exceptions.
I'm considering either switching to a US tier (receiving it in a much later wave) and shipping to a US Aramex address, or alternatively keeping my current tier and either still shipping to the US address (there may be an additional cost when switching countries), or sending it to some other AU/NZ/Asia country's address (Possibly incurring extra charges or customs?)
I've also directly sent them another message asking which would be the best way forward, but while I'm waiting - any suggestions to where to send the package to? Would I need to pay another country's customs if I send a package there only to have it sent back out and is there any way to indicate that?
Edit: Changed to wave 11 US pledge while waiting for responses since US ones are quickly going while the AU/NZ/Asia pledge still has plenty of spots open
Edit2: Received a response from them where they say it's fine for me to keep my AU tier and just give a US based address, so Aramex NY address it will be then!
Reaper Miniatures Bones 5: Escape from Pizza Dungeon
Join in the fun of painting and collecting Reaper BONES miniatures!
They are going to release in different waves and I'm currently backing the Wave 1 (AU, NZ, Asia, Pacific) tier, however I don't want our postal service to touch the package at any point. After messaging them, they said that they usually ship from their US location via US mail and cannot make exceptions.
I'm considering either switching to a US tier (receiving it in a much later wave) and shipping to a US Aramex address, or alternatively keeping my current tier and either still shipping to the US address (there may be an additional cost when switching countries), or sending it to some other AU/NZ/Asia country's address (Possibly incurring extra charges or customs?)
I've also directly sent them another message asking which would be the best way forward, but while I'm waiting - any suggestions to where to send the package to? Would I need to pay another country's customs if I send a package there only to have it sent back out and is there any way to indicate that?
Edit: Changed to wave 11 US pledge while waiting for responses since US ones are quickly going while the AU/NZ/Asia pledge still has plenty of spots open
Edit2: Received a response from them where they say it's fine for me to keep my AU tier and just give a US based address, so Aramex NY address it will be then!
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