Aramex global shopper

Quick question, my wife is looking to buy some specific brand lemongrass paste from the UK, and I'm thinking of including it with some other items my sister will be sending via AGS.

I can't see a category for this paste on their exclusion list; anyone know offhand if it will be a problem?

Have mailed AGS in the meantime for an answer.
 
Anyone having issues with Aramex lately?

Online support is cocky and you get different info depending on who you talk to.

1 says parcel is stuck in customs, other says its not in the country yet.

Online tracking says its due to be delivered today. Parcel left the US last week Friday and tracking has been dead since other than the customs updates.
 
Bl4d3 said:
Anyone having issues with Aramex lately?

Online support is cocky and you get different info depending on who you talk to.

1 says parcel is stuck in customs, other says its not in the country yet.

Online tracking says its due to be delivered today. Parcel left the US last week Friday and tracking has been dead since other than the customs updates.
Click to expand...
Yep thats normal, its probably at customs.
 
Bl4d3 said:
Anyone having issues with Aramex lately?

Online support is cocky and you get different info depending on who you talk to.

1 says parcel is stuck in customs, other says its not in the country yet.

Online tracking says its due to be delivered today. Parcel left the US last week Friday and tracking has been dead since other than the customs updates.
Click to expand...
Not my side at the moment; also got 2 sitting in customs, just takes a few days to clear. I know they are also revamping their JHB facility, so there's potential additional delays - received a mail from them about this a few days ago.

Maybe send a mail/message using the link at the bottom of the AGS tracking page of the particular shipment; usually they respond within a day or two max.
 
Anyone have issues with the Japan branch? Sagawa express delivered package to the

  • 136-8651
  • Tokyo-to Koto-ku, SHINSUNA
  • 3-2-9
  • AIC X FRONTIER WEST 5F
address but Aramex still hasn't reflected on their system. So I made a parcel claim with them.

Their US stuff was claimed almost immediately after it arrived.

Just concerned, because they changed their Japan address recently.
 
howardb said:
Not my side at the moment; also got 2 sitting in customs, just takes a few days to clear. I know they are also revamping their JHB facility, so there's potential additional delays - received a mail from them about this a few days ago.

Maybe send a mail/message using the link at the bottom of the AGS tracking page of the particular shipment; usually they respond within a day or two max.
Click to expand...
EDIT : Parcel just reflected in OR 'Tampo'.

What irks me is it cleared customs 2 days ago.
Their support cant seem to tell me where the parcel is even though it was scheduled to be delivered yesterday.

Depending on who I speak to, I'm either told its still being processed at customs or it isn't in the country which seems super weird. To me its sounding like the package is lost.

Must say this has been my worst experience with Aramex. I normally have great service. Also had a parcel shipped with them at the beginning of August and it all went smoothly. This one though, nobody can give me a proper answer and they're just plain rude and cocky. It all most seems as though they have a skewed version of the 'Wheel of Fortune' called the 'Wheel of Excuses'.

I think next time I'll rather pay the R200 extra and use DHL.
 
Aramex cleared an Amazon.com parcel on 3 Sept. It's however still in JHB and now Amazon says I can get a refund or replacement if it doesn't arrive by October 2.

Japan parcel still not reflected, while 3 US items arrived more or less same time and reflected correctly. I hope. they didn't mess up that address. They told me to wait 2-3 days.
 
That makes me super nervous

Im hoping my parcel will arrive on Monday
 
Bl4d3 said:
That makes me super nervous

Im hoping my parcel will arrive on Monday
Click to expand...

I'm sure it's just COVID-19 delays. I had an item take one month from Canada to SA, late last year.

In my Japan case, if my Amazon Japan parcel was delivered to some other business, I'm out of luck, if they messed up that address. But once Aramex has your item, it should be good to go, just be prepared to wait.

Aramex stuff is insured for free for $100 I think and otherwise you have to select the option for higher amounts. If they lost it, they should be able to refund you, at least $100.
 
Aramex are just a bunch of liars, i'm SO tired of them always blaming customs and port health officials for delays when DHL and Fedex and others can move stuff through ZA customs and Port Health in about 24 hours and Aramex has so far taken 21 days!!

They're a bunch of stupids.
 
Mirai said:
I'm sure it's just COVID-19 delays. I had an item take one month from Canada to SA, late last year.

In my Japan case, if my Amazon Japan parcel was delivered to some other business, I'm out of luck, if they messed up that address. But once Aramex has your item, it should be good to go, just be prepared to wait.

Aramex stuff is insured for free for $100 I think and otherwise you have to select the option for higher amounts. If they lost it, they should be able to refund you, at least $100.
Click to expand...
They can't even process a delivery and documentation for customs properly, you think you'll ever see any money for a refund request? lol.
 
neoprema said:
Aramex are just a bunch of liars, i'm SO tired of them always blaming customs and port health officials for delays when DHL and Fedex and others can move stuff through ZA customs and Port Health in about 24 hours and Aramex has so far taken 21 days!!

They're a bunch of stupids.
Click to expand...
From what I can like one person in jhb office that clears stuff, have to keep nagging them
 
So my parcel arrived in the Cape Town depot earlier today. I wish I could collect it but they say nope, need to wait for delivery
 
neoprema said:
They can't even process a delivery and documentation for customs properly, you think you'll ever see any money for a refund request? lol.
Click to expand...

There are ways to make them do so, if push comes to shove.
 
Bl4d3 said:
So my parcel arrived in the Cape Town depot earlier today. I wish I could collect it but they say nope, need to wait for delivery
Click to expand...

That's good news. My Amazon.com parcel, which is Amazon's responsibility so I'm not concerned:

Friday, September 3

10:18 AM

Completed customs clearance.

JOHANNESBURG, ZA

9:16 AM

Completed customs clearance.

Sandton, ZA

9:01 AM

Completed customs clearance.

Sandton, ZA
 
Pay Now feature does not work.

The following error(s) occured:

  • An error occured while processing your request. Please Try again later!
 
Mirai said:
Pay Now feature does not work.

The following error(s) occured:

  • An error occured while processing your request. Please Try again later!
Click to expand...
Had the same last week; waited 30 mins, checked with my bank and PayPal that the failed transaction actually failed, then tried the payment again - went through ;)
 
howardb said:
Had the same last week; waited 30 mins, checked with my bank and PayPal that the failed transaction actually failed, then tried the payment again - went through ;)
Click to expand...

No it doesn't even go there. Once you click Pay Now it bombs out.

Maybe it's too early.
 
So Amazon refunded me for the shipment. Apparently Aramex lost it after it cleared customs. Amazon said they'd file a complaint with Aramex. Oh well.
 
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