Aramex global shopper

It seems as if the invoice uploading is broken (again?). I uploaded invoices for my last two shipments when they got to the depots in Europe, but now a few days later I got emails that they don't have invoices on the system (even if it shows on the website) and I have to email it to them.
 
So my item is still stuck being inspected but today I get a email from Aramex asking for the INCO terms. Same things as last time. So I responded that I already did that. This time they respond and say that customs wants a breakdown of all my charges. That includes shipping and tax.

Now all of that was included on the original Thai invoice I uploaded to Aramex. But no, Aramex did not want a Thai invoice. They have a branch in Thailand and they say shop the world, but they can't translate Thai invoices. So now I've requested my supplier to add the breakdown of the Subtotal and Total and Thai sales tax and to state on the invoice that local Thailand delivery was free. Apparently ARAMEX can't create such a statement or manifest from what I gave them. And they can't create an invoice with the INCO terms. How the heck is a domestic only company supposed to add INCO terms when we're dealing with Aramex Global Shopper - a service which acts as an intermediary.
 
MegaTesla said:
It seems as if the invoice uploading is broken (again?). I uploaded invoices for my last two shipments when they got to the depots in Europe, but now a few days later I got emails that they don't have invoices on the system (even if it shows on the website) and I have to email it to them.
Click to expand...

So what's happening is that AGS invoice request emails are marked as spam.

Aramex sends emails from

[email protected]​

asking customers to send the invoice to

[email protected]

AGS really sucks
 
Can anyone advise because Aramex are not helpful.

First of all Aramex refused the Thai invoice despite it being clear what each item meant and my details being on it.

So I asked the Thailand supplier to create an English invoice. They did but they did not include the tax breakdown or shipping, as I did not pay any domestic Thai shipping and they only included the full price of the item, tax inclusive.

Earlier this week I had this from Aramex:

Incoterms are rules which define the responsibilities of sellers and buyers. They specify who is responsible for paying for and managing the shipment. The agreement or term of sale you made with the supplier. Most common used incoterms are;



EXW -means that a buyer incurs the risks of bringing the goods to their final destination.

DDP- means that the seller is responsible for clearing the goods through customs in the buyer's country, including both paying the duties and taxes

DAP- means, all carriage expenses with any terminal expenses are paid by seller up to the agreed destination point.
Click to expand...

So my Thai supplier invoice was marked with EXW because they dropped the item off at AGS and their responsibility ended.

I got this response from Aramex today:

Please see below feedback from customs regarding your invoice.
Summary = EXW incoterms: Client to upload statement of all dutiable and non dutiable charges up to FOB terms of sale
Meaning you should submit an invoice with all charges or costs you incurred during the shipping process.
Click to expand...

So now I'm asking my Thai supplier to modify their English invoice to state the tax subtotal and mention that delivery was free.

That should be that right?

I asked Aramex if they want a bank statement showing the total I paid in Baht and Rands (which is the price Thailand tax inclusive) but she didn't want that.

The whole situation is bollocks. AGS should be creating these comprehensive invoices. The Thai supplier is a domestic supplier. He doesn't work with EXW and DDP etc. Now I'm thinking maybe my situation was DAP because the Thai supplier's driver drove the item to AGS - it's in the same district as Aramex AGS drop Thai address (Prawet, 10250).
 
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Today this morning I see "shipment confiscated by customs". I call up Aramex, they say my invoice needs to reflect all shipping charges. I tell the woman again, the shipment is via AGS and they should be sorting that out. The shipment is via them. Anyway I ask for someone senior, but they're all at a meeting, so someone will call me back. 30 minutes later I see the item is now being inspected again. When I check on Aramex.com I see "MRN code of 1" i.e. item is released but still being inspected by customs. This PM I call and the Aramex support lady says the item has cleared customs and will be in Cape Town tomorrow. So at the end of the day, all this was, was just Aramex not handling customs clearance properly. I still don't know who intervened or made the correct declaration or whatever. The thing is the correct amount of duty (20%) and VAT was paid anyway, but Aramex was doing something wrong. I didn't even need to supply proof of payment from my credit card or any literature. Thank Heavens.

If I log into AGS I still see:


O.R Tambo International Airport, South Africa04/22/2024 10:34Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/22/2024 08:59Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa04/22/2024 08:59Shipment Update - Code 1 | MRN: JSA202404.......
Sandton, South Africa04/22/2024 08:59Cleared from Customs
JNH Hub, South Africa04/22/2024 07:35Confiscated by Customs Authorities

 
Really? Anyway glad no other paperwork required for a personal import.

LocationDateActivity
O.R Tambo International Airport, South Africa04/22/2024 10:34Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/22/2024 08:59Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa04/22/2024 08:59Shipment Update - Code 1 | MRN: JSA2024
Sandton, South Africa04/22/2024 08:59Cleared from Customs
JNH Hub, South Africa04/22/2024 07:35Confiscated by Customs Authorities
O.R Tambo International Airport, South Africa04/20/2024 09:38Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/19/2024 07:58Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/18/2024 15:14Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/18/2024 07:45Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/17/2024 08:28Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/15/2024 08:23Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/12/2024 15:25Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/12/2024 08:00Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa04/11/2024 15:38Shipment Update - Code 31: Additional Information Required | MRN: JSA2024
Sandton, South Africa04/11/2024 15:25Shipment Update - Code 33 | MRN: JSA20240
O.R Tambo International Airport, South Africa04/11/2024 08:30Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa04/10/2024 10:23Shipment Update - Code 13: Shipment Queried by Customs | MRN: JSA2024
Cape Town, South Africa04/09/2024 17:58Shipment charges paid
O.R Tambo International Airport, South Africa04/09/2024 07:54Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/08/2024 10:17Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa04/05/2024 15:31Under processing at operations facility
Sandton, South Africa04/05/2024 11:11Shipment Held for Customs Clearance - Commercial Invoice Required
Sandton, South Africa04/04/2024 13:54Shipment Held for Customs Clearance - Commercial Invoice Required
Dubai, United Arab Emirates04/04/2024 07:17Departed Operations facility – In Transit
Dubai Express Hub, United Arab Emirates04/03/2024 19:32Under processing at operations facility
Cape Town, South Africa04/02/2024 16:46Shipment charges paid
Bangkok, Thailand04/02/2024 15:59Departed Operations facility – In Transit
Bangkok, Thailand04/01/2024 10:41Received at Origin Facility
Bangkok, Thailand04/01/2024 10:41Record created.
 
Finally got my device. To collect it had to wait about 15 minutes at Aramex. So different to just walking into DHL and getting it. Aramex depot is next to Takealot's. They don't check ID at Aramex, while they do at DHL collections.
 
Can I import honey and get AGS to deliver ?

Any restrictions on this ?
 
Seems that EMS is working. SAPO is subcontracting to other courier companies.

It's also COD. Had to pay R170 for a gift.

Anyway, EMS is 13 days: Nagoya to Cape Town.
 
guys I need some help I am having some stuff multiple items from multiple sellers being shipped to aramax global shopper one of the coming through usps failed and they said they will try later then today one of them coming through Fedex what just left at the gate or somthing they sent and image and said it was left at the gate I filed a claim with aramax now idk what to do now. if they gonna be able to find it and get it Screenshot 2024-05-28 at 23.42.01.pngScreenshot 2024-05-28 at 23.41.29.png
 
avglivie008 said:
guys I need some help I am having some stuff multiple items from multiple sellers being shipped to aramax global shopper one of the coming through usps failed and they said they will try later then today one of them coming through Fedex what just left at the gate or somthing they sent and image and said it was left at the gate I filed a claim with aramax now idk what to do now. if they gonna be able to find it and get it View attachment 1716687View attachment 1716689
Click to expand...

If FedEx left it at the gate, wait 2-3 business days for AGS to acquire it.
If still nothing, send AGS a support ticket with the FedEx tracking number.
If the item went missing you'll have to take it up with the sender, and if paid by PayPal you may be able to get your money back if they don't reimburse you.

Note that AGS does not do package consolidation. All your items will go separately.

For consolidation you need MyUS and a subscription as the free tier does not offer consolidation.
 
Mirai said:
If FedEx left it at the gate, wait 2-3 business days for AGS to acquire it.
If still nothing, send AGS a support ticket with the FedEx tracking number.
If the item went missing you'll have to take it up with the sender, and if paid by PayPal you may be able to get your money back if they don't reimburse you.

Note that AGS does not do package consolidation. All your items will go separately.

For consolidation you need MyUS and a subscription as the free tier does not offer consolidation.
Click to expand...
I filed the ticket about an hour an will that a bad effect, also my eBay account was just suspended for no reason and I payed with card so ima basically ****ed on the refund front.
 
guys they were able to get my package but the invoice is for all the items, what should I do I'm afraid if I send the full one they will charge me the full invoice value for each package when it gets to customs, should I edit the invoice to have separate ones for each item, as my eBay account was suspended so I'm not able to get individual ones for each package.
here's an example of what the invoice looks like but with the eBay letter head on it and the order number link on the end in fine print
 

Attachments

avglivie008 said:
guys they were able to get my package but the invoice is for all the items, what should I do I'm afraid if I send the full one they will charge me the full invoice value for each package when it gets to customs, should I edit the invoice to have separate ones for each item, as my eBay account was suspended so I'm not able to get individual ones for each package.
here's an example of what the invoice looks like but with the eBay letter head on it and the order number link on the end in fine print
Click to expand...
Rather be safe and remove the items from the invoice.
Use: https://www.sejda.com/pdf-editor
 
Hi there,

How long does it take Aramax to show a package on your profile after it has been delivered to the Aramax address?
 
turns out the package that was assigned to me wasn't the one that was left by the gate by Fedex. what do you think the chances of them finding it are and what I can do to get them to find it. all they are telling me to do is to email Fedex or the seller and find out where exactly it was left. Idk what to do at this point, if they will even find it.
 

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