Yup. As said Amazon Aramex may even deliver on Saturdays. They did for me in December.
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Aramex global shopper
- Thread starter DA-LION-619
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Yup. As said Amazon Aramex may even deliver on Saturdays. They did for me in December.
Yes but you're like a business aren't you? You get volume discounts. I'm a private buyer.
Funny enough, from Japan, DHL is cheaper than EMS for larger orders. And EMS is cheaper than air mail.
MegaTesla
Senior Member
AGS has gone to sh*t.
In mid January I had to "Claim package" to get it on the system in the UK.
It got to SA on 28 January and ever since then has been "Held for customs clearance".
Multiple tickets and emails later and it is still stuck 3 weeks later and nobody can tell me what is going on...
In mid January I had to "Claim package" to get it on the system in the UK.
It got to SA on 28 January and ever since then has been "Held for customs clearance".
Multiple tickets and emails later and it is still stuck 3 weeks later and nobody can tell me what is going on...
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stealthhawk
Well-Known Member
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Hey! Well i contacted them and they put it on hold by mistake lmaoooooo it was released 2 days after. Already got my package now
Good news then - hard to understand if shipping a phone with them is a safe deal or not tho.
MegaTesla
Senior Member
So on Friday the 23 Feb Aramex sent me a payment link and I paid. It is now another week later. Multiple un-answered emails this week. Aramex is now ignoring me and my parcel still shows stuck at customs. It has now been there more than 4 weeks.
What do I do if Aramex just never delivers my parcel even though I paid all shipping and clearance costs? Case at the police? Or is there some ombudsman somewhere or what?
Are you using the AGS site link, down at the bottom of the shipment?
Normally contacting via there they're not so slow to respond.
Live chat seems to be the only way.
MegaTesla
Senior Member
Tickets didn't help. I never tried Live chat.
I have now got an 11 day long email chain with
Aotlotlwe Tolo
Zanele Mqwathi
[email protected]
[email protected]
Yesterday one of them pulled another person called Isabel into the chain.
It boggles my mind that they can be this incompetent when it comes to some parcels. One of them is an ISD Agent and the other an Invoicing Officer. But even knowing that I paid all the customs fees, they seem to be unable to get my parcel to move along. It is now in its 5th week stuck at customs.
Let's see if Isabel can press the right button on her computer.
I have now got an 11 day long email chain with
Aotlotlwe Tolo
Zanele Mqwathi
[email protected]
[email protected]
Yesterday one of them pulled another person called Isabel into the chain.
It boggles my mind that they can be this incompetent when it comes to some parcels. One of them is an ISD Agent and the other an Invoicing Officer. But even knowing that I paid all the customs fees, they seem to be unable to get my parcel to move along. It is now in its 5th week stuck at customs.
Let's see if Isabel can press the right button on her computer.
MegaTesla
Senior Member
The people I am talking to are the people that tickets get referred to and that handles the clearing and payments. So I don't really see how a Live chat will be any better. Surely the live chat is also with someone that is a step lower than Aotlotlwe and Zanele? I'll do a Live chat tomorrow and then give feedback here....or you can just keep struggling
Maybe speak to someone at Aramex, someone senior, such as a regional manager or someone.
MegaTesla
Senior Member
So Isabel responded today with a screenshot on their side showing I never paid customs.
I checked my bank statement, and guess what, even after getting a paid reply from them they never processed the payment on their side. Also on the website it didn't show anything unpaid.
Their system is sometimes so broken it boggles my mind.
Anyways, so Isable sent another payment link and I paid, again....
I checked my bank statement, and guess what, even after getting a paid reply from them they never processed the payment on their side. Also on the website it didn't show anything unpaid.
Their system is sometimes so broken it boggles my mind.
Anyways, so Isable sent another payment link and I paid, again....
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Did you get charged twice or is it that they simply never processed the first payment so you got refunded your money?
MegaTesla
Senior Member
I clicked the link for the first payment, paid with my credit card, did the 3D secure bank thing, got the email from them that said I paid successfully. But now nothing shows on my bank statement for the first payment. So something went wrong on their side.
OutlawJoseyWales
Executive Member
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Some categories do get stopped by customs for inspection.
I've ordered supplements twice from Amazon US and both were stopped for inspection which took about 15 days.
Not sure if this applies to any other categories or items.
I've ordered supplements twice from Amazon US and both were stopped for inspection which took about 15 days.
Not sure if this applies to any other categories or items.
BlackJack1301
Senior Member
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- Dec 10, 2009
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- 854
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First time buying a couple of small things on Aliexpress, used my AGS address in Aus. Realised that none of these items are combined, 6 items, the most expensive one was $12.
Now AGS will charge me R400 per item probably, damn shitshow, some items are like $2 and I really do not want them that badly.
Now AGS will charge me R400 per item probably, damn shitshow, some items are like $2 and I really do not want them that badly.