Aramex global shopper

avglivie008 said:
turns out the package that was assigned to me wasn't the one that was left by the gate by Fedex. what do you think the chances of them finding it are and what I can do to get them to find it. all they are telling me to do is to email Fedex or the seller and find out where exactly it was left. Idk what to do at this point, if they will even find it.
Click to expand...

If FedEx can't provide proof of delivery, PayPal may reimburse you, if you paid with PayPal. Contact the seller. Ask them to intervene with FedEx. If still no solution, you can open a case with Ebay or PayPal (if paid with PayPal) and often at least in PP's case they will refund you.

If FedEx has a digital signature of someone at Aramex then you take it up with AGS.
 
DragonCloud said:
I actually just got an email now saying they have my package. Pretty impressed for my first time using Aramax
Click to expand...

Hopefully a proper invoice is included. If it's in English you should be fine. AGS is really a joke service. They can handle English invoices, but for non English ones you're left with translating them yourself, which is unlike other forwarders, eg Tenso which do this for you and provide English documentation themselves.
 
Mirai said:
Hopefully a proper invoice is included. If it's in English you should be fine. AGS is really a joke service. They can handle English invoices, but for non English ones you're left with translating them yourself, which is unlike other forwarders, eg Tenso which do this for you and provide English documentation themselves.
Click to expand...
Well the invoice is in English but it's basically only the email I got. They don't really have a proper printed invoice
 
So when do they confiscate something?

This was a Creative Zen MP3 player from the mid 2000s for my collection. From the UK.

1717415128848.png
 
MegaTesla said:
So when do they confiscate something?

This was a Creative Zen MP3 player from the mid 2000s for my collection. From the UK.

View attachment 1720105
Click to expand...

It's likely they need a clear invoice. I've had the same 'confiscated by customs' message a few times before.

It may also be that you did not pay the duty fee via the link they sent you. I've had an item released from confiscation the day after I paid.


You'll need to contact them.
 
Gtx Gaming said:
Shipment update: Code 4: Detained for OGA | MRN: JSA202209075056451

First time I am getting this :(

To facilitate release from customs control, but notify the
declarant that the goods in question are still subject to
intervention from a designated government agency

Note: Goods are released under the Customs Act, but will be physically re‐
leased by the government agency concerned.

Guess they just want to check out the hot sauce
Click to expand...
What happened over here? I just got the same message. First time getting this after many items purchased from the same supplier. Can you remember?
 
Gtx Gaming said:
Took very long inspect hot sauce, was released after 2 weeks.
Click to expand...
I ordered a shirt from America, have done about 8 times and never got this. Do they mail you to let you know something or do I just have to wait now? Perhaps something wrong with the invoice I submitted. Thank you for the reply GTX
 
Does anyone know if I can collect from limbro park on sat?
 
MegaTesla said:
I have used AGS a lot, but never for something really big.

Does anyone know what size limits there are? I searched but can't find an answer.

I want to buy something in Germany that weighs about 2kg but comes in a box that is about 1.5m long.
Click to expand...

I still don't know what the maximum size is, but for anyone interested, I just received a box that weighs 9.5 kg and is 1.95 m long. It came by air, not by sea freight.
 

Attachments

  • gliders aramex.jpg
    gliders aramex.jpg
    228.5 KB · Views: 29
Mirai said:
It's likely they need a clear invoice. I've had the same 'confiscated by customs' message a few times before.

It may also be that you did not pay the duty fee via the link they sent you. I've had an item released from confiscation the day after I paid.


You'll need to contact them.
Click to expand...

So nothing happened and I got my package. It wasn't "confiscated". Maybe that message means something else, like they are properly investigating the contents or something, I don't know.
 
MegaTesla said:
So nothing happened and I got my package. It wasn't "confiscated". Maybe that message means something else, like they are properly investigating the contents or something, I don't know.
Click to expand...

No, it probably means they're just sitting on the paperwork at Aramex and not bothering customs.
 
I have used AGS about 10 times without issue but today they charged my credit card $120 USD for customs and VAT for an Android based home smart panel which only cost about $160 USD. Anyone else had something like this happen? By my calculations, it should have been < R500. I have submitted a support ticket but they are usually pretty slow to reply so I was wondering if anyone else had experienced something similar and if it was easily sorted out to their satisfaction.
 
Was going to use AGS to ship something from Japan to SA, but then I saw another company ship the same item for R1400 using FedEx, it's a 4kg item. Funny enough DHL was R3000.
 
Gambit said:
I have used AGS about 10 times without issue but today they charged my credit card $120 USD for customs and VAT for an Android based home smart panel which only cost about $160 USD. Anyone else had something like this happen? By my calculations, it should have been < R500. I have submitted a support ticket but they are usually pretty slow to reply so I was wondering if anyone else had experienced something similar and if it was easily sorted out to their satisfaction.
Click to expand...

Their customs processing sucks. Either they added 40% ad valorem duty and VAT or maybe the invoice was borked and the amount was incorrect.
 
Mirai said:
Was going to use AGS to ship something from Japan to SA, but then I saw another company ship the same item for R1400 using FedEx, it's a 4kg item. Funny enough DHL was R3000.
Click to expand...
Which company is that
 
ab22 said:
Which company is that
Click to expand...

Actually it's 6.5kg by FedEx economy. Item should be here Tuesday. Going by CN then Philippines.

Discovery Japan. But there are others which offer good prices for DHL. Some have FedEx while others have DHL contracts.

Buyee has a similar price for 6kg but with DHL.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X