Aramex global shopper

calypso said:
Good Luck.
Aramex is cheap, but the service is cheaper.
Click to expand...
Worst case scenario Amazon will refund me as it was sent directly with them. I didn't use AGS with my personal account. Obviously will have to wait which is the annoying part.

But I do just find it sad that neither the Amazon rep nor the Aramex rep gave a ****. Telling me to wait until Monday like no bro trust. :cautious: It's not going to magically appear out of thin air. Something is obviously not right.

Does Amazon's more expensive shipping option use DHL? Or do they also use Aramex for that too?
 
The_Imp_ZA said:
Worst case scenario Amazon will refund me as it was sent directly with them. I didn't use AGS with my personal account. Obviously will have to wait which is the annoying part.

But I do just find it sad that neither the Amazon rep nor the Aramex rep gave a ****. Telling me to wait until Monday like no bro trust. :cautious: It's not going to magically appear out of thin air. Something is obviously not right.

Does Amazon's more expensive shipping option use DHL? Or do they also use Aramex for that too?
Click to expand...
It could be that the parcel has undergone pre-clearance for customs and hasn't actually arrived in the country yet. But a whole week without updates is concerning.
 
Crusader said:
It could be that the parcel has undergone pre-clearance for customs and hasn't actually arrived in the country yet.
Click to expand...
You could be right, I'm hoping but I dunno. Amarex is slow, but they're not that slow. It's not big or heavy, it's like 1,25kg. If it left New York on the 4th, I don't see how it's not here yet.

If I look at my previous orders, the entire process on average usually only takes 6-7 business days. Items usually ship from New York to Joburg in under 3 business days.
 
JyJay said:
Anyone experiencing slow ags shipment from japan? they received my package on the 29th and no update since.
Click to expand...
10 working days and still no progress and they messed up the value so i will be paying duties on almost double the actual price.
 
Sandton, South Africa02/17/2026 13:04Shipment charges paid
Johannesburg, South Africa02/17/2026 10:10On Hold - Payment not Ready / Delivery Rescheduled
Haneda Office, Japan02/16/2026 17:09Departed Operations facility – In Transit
Narita, Japan01/29/2026 14:40Received at Origin Facility
Narita, Japan01/29/2026 14:40Record created.

It took 18 days from arrival at the hub in japan to it departing japan - SAPO level service. And they managed to mess up the value of the goods so i will be paying double the duties I should pay. Just a warning for anyone planning to ship from japan using ags. My shipment from thailand was fairly quick though.
 
Soooo I've used AGS for the first time in 3+ years. What a mistake.

Background - bought an item online while traveling to the UK. Received and opened package on the day I was heading back home and unfortunately there were product defects.

Supplier kindly agreed to send me a replacement however they do not ship to SA. So thought to use AGS and had them send it to Shanghai (as it was being sent from within China).

Item delivered on 8 February.
Didn't see it come up in mailbox so logged a case on 12 Feb and it picked up the supplier tracking and ags reference. So I know it was received! Still not in mailbox to this day... ive tried contacting different support email addresses [anyone have one that actually works?]. No joy. Help please!
 
Yeah they suck.

Ordered an item from Amazon that doesn't ship to SA. Arrived at Florida AGS 11 Feb. Arrived Joburg 14 Feb.

Still waiting... latest log entry today:
"Held in Customs - Requires Governmental Approvals" - wtf?
 
Oh and their website crashes several times a day. Takes them a while to get it back online each time.
 
And this is where Ive ended up:

Bubbles20 said:
Soooo I've used AGS for the first time in 3+ years. What a mistake.

Background - bought an item online while traveling to the UK. Received and opened package on the day I was heading back home and unfortunately there were product defects.

Supplier kindly agreed to send me a replacement however they do not ship to SA. So thought to use AGS and had them send it to Shanghai (as it was being sent from within China).

Item delivered on 8 February.
Didn't see it come up in mailbox so logged a case on 12 Feb and it picked up the supplier tracking and ags reference. So I know it was received! Still not in mailbox to this day... ive tried contacting different support email addresses [anyone have one that actually works?]. No joy. Help please!
Click to expand...

Due to the shpt content battery, we can't move it out, pls advice return or destroy. If need return, please confirm 10 USD for return charges.
 
Bubbles20 said:
And this is where Ive ended up:



Due to the shpt content battery, we can't move it out, pls advice return or destroy. If need return, please confirm 10 USD for return charges.
Click to expand...
Ive had this happen too. Except they refuse to return to sender.
I have sent them the MSDS report for the battery and all hazardous air travel docs that are necessary. Seems that they keep making stuff up when I provide the docs they ask for.
 
Useless blerrie company. They've had my parcel for 14 days now. Their website is so kak if you try send a message it crashes and takes 30 minutes to recover.
 
JyJay said:

Sandton, South Africa02/17/2026 13:04Shipment charges paid
Johannesburg, South Africa02/17/2026 10:10On Hold - Payment not Ready / Delivery Rescheduled
Haneda Office, Japan02/16/2026 17:09Departed Operations facility – In Transit
Narita, Japan01/29/2026 14:40Received at Origin Facility
Narita, Japan01/29/2026 14:40Record created.

It took 18 days from arrival at the hub in japan to it departing japan - SAPO level service. And they managed to mess up the value of the goods so i will be paying double the duties I should pay. Just a warning for anyone planning to ship from japan using ags. My shipment from thailand was fairly quick though.
Click to expand...


What a **** up! one month later it was scheduled to be delivered today and they delivered it the wrong place. When I phoned to query, it was delivered to the wrong place. I live in a standalone house and it was delivered to a complex. I dont know if its AGS or the low level of intelligence of the workers, but jeezas! like people cant do tasks that require the bare minimum cognitive abilityl.
 
Lol, every time I try send a message through their website, I crash it. Takes like an hour to come back online. At this point I might just keep doing it out of spite as they are a useless company and they've had my parcel for two weeks!

Edit: oh interesting, switching to incognito it works again but not in my main browser window. Weird.
 
Isn't this awesome, not:

Shipment History

LocationDateActivity
O.R Tambo International Airport, South Africa02/27/2026 08:01Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/26/2026 15:14Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/26/2026 07:36Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/25/2026 15:30Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/25/2026 07:23Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/24/2026 15:46Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/24/2026 08:00Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa02/23/2026 08:18Held in Customs - Requires Governmental Approvals
Sandton, South Africa02/23/2026 08:17Shipment Held for Customs Clearance - Pending Customs Release
Sandton, South Africa02/23/2026 08:17Shipment Update - Code 4: Detained for OGA | MRN: xxxxxxx
O.R Tambo International Airport, South Africa02/23/2026 07:59Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/21/2026 08:40Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/20/2026 16:22Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/20/2026 08:03Shipment Held for Customs Clearance - Pending Customs Release
Stellenbosch, South Africa02/19/2026 15:32Shipment charges paid
O.R Tambo International Airport, South Africa02/19/2026 15:02Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/19/2026 08:00Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/18/2026 08:35Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/17/2026 11:41Shipment Held for Customs Clearance - Pending Customs Release
JNH Hub, South Africa02/16/2026 17:38Shipment Held for Customs Clearance - Pending Customs Release
O.R Tambo International Airport, South Africa02/16/2026 17:07Under processing at operations facility
Sandton, South Africa02/14/2026 16:43Shipment Held for Customs Clearance - Commercial Invoice Required
Stellenbosch, South Africa02/13/2026 23:31Shipment charges paid
Access USA Shipping, LLC, United States02/13/2026 15:38Departed Operations facility – In Transit
Access USA Shipping, LLC, United States02/13/2026 15:22Departed Operations facility – In Transit
FLORIDA, United States02/11/2026 13:44Record created.
FLORIDA, United States02/11/2026 13:44Received at Origin Facility
 
I went and picked up my package at the place they delivered using the GPS coordinates update on their tracker...useless.

The website is up for me though, havent had any issues accessing it l.
 
The_Imp_ZA said:
Worst case scenario Amazon will refund me as it was sent directly with them. I didn't use AGS with my personal account. Obviously will have to wait which is the annoying part.

But I do just find it sad that neither the Amazon rep nor the Aramex rep gave a ****. Telling me to wait until Monday like no bro trust. :cautious: It's not going to magically appear out of thin air. Something is obviously not right.

Does Amazon's more expensive shipping option use DHL? Or do they also use Aramex for that too?
Click to expand...

Amazon cheaper option is Aramex, the expedited option is DHL, FedEx or UPS.
 
The_Imp_ZA said:
Does anyone have contact details for a helpful Aramex person?

I purchased an order on Amazon.com on the 1st of Feb that was sent with Aramex. The order has been sitting at customs for a week for seemingly no reason. Honestly I'm wondering if it's even still there or if it's "fallen off the truck". Usually my previous orders with Amazon get cleared in a day or two max.

Amazon says it should deliver at the latest by Monday. I don't see that happening at all. I contacted Amarax yesterday on their website. They have some **** AI chatbot thing that was useless. Eventually I got a real person, but all they did was just read the current tracking information. They didn't seem to understand that the item has had 0 activity in over a week. I don't think that's normal.

In the past I had an issue where one of my items got stuck in customs, but it would get scanned every day with updates while it was sitting there. The zero activity thing is what is concerning me.

View attachment 1885660
Click to expand...

Did you come right?

With Amazon shipments, work only with Amazon. If they don't arrive on time, Amazon often refunds the shipping or gives a voucher code.
 
Bubbles20 said:
And this is where Ive ended up:



Due to the shpt content battery, we can't move it out, pls advice return or destroy. If need return, please confirm 10 USD for return charges.
Click to expand...
What item is it and how many batteries are there?
Battery in devices under a certain size can fly normal flights without any special packaging, just a special sticker and a note on the waybill that it contains li-ion
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X