Aramex global shopper

I registered but can't seem to find my addresses anywhere
 
I have two parcels coming from NY from two different suppliers. Why then do both parcels have the exact same details? Only the shipping waybill number is different. I paid for shipping, uploaded what I believe to be the correct invoice for parcel #2 and fired an email at Vusi as the postage weight cannot be the same. I know NY must be busy at this time of the year, but it's almost as if someone forgot to clear fields on the form before capturing the new parcel.
 
So, I made a mess up and forgot to enter my FNB promo code when signing up. I got charged the full rate to sign up:o. I've sent a mail to support and to vusi, but have had no responses yet.

Any advice?
 
Suspect99 said:
So, I made a mess up and forgot to enter my FNB promo code when signing up. I got charged the full rate to sign up:o. I've sent a mail to support and to vusi, but have had no responses yet.

Any advice?
Click to expand...

I did the same.
 
Has anybody had a similar experience and maybe found a solution? -> I've got a really annoying problem with Aramex Global Shopper. It seems it's a great service when you order one product that is to be sent to SA, but I ordered a few products from Amazon and now each damn product has been shipped separately to the Aramex address in new York, and is now a separate consignment being sent with a difference tracking number.

This means I must pay a separate clearance fee for each consignment, and shipping will also cost more because the first 0.5kg of each package is billed at R195, whereas each additional 0.5kg is only R99! This pretty much makes this service no use to me as the total cost ends up being too high to justify the benefits.

Is there someone I can email or phone so that in future Aramex can send multiple products together my MyUS does?

Has anybody had this problem with A G S
 
AGS don't collate parcels. If you want that type of combined parcel service stick with MyUS or postbox-courier.com.
AGS is cheap for single parcels. The most you can get for multiple parcels is a discount if they arrive in New York at the same time.
 
DeeinSouthAfrica said:
AGS don't collate parcels. If you want that type of combined parcel service stick with MyUS or postbox-courier.com.
AGS is cheap for single parcels. The most you can get for multiple parcels is a discount if they arrive in New York at the same time.
Click to expand...

Thanks for the reply. How do you arrange to get that discount? That sucks! Now the buggers will charge a R250 customs clearance fee for each product when it gets to JHB.
 
Your parcels must be in New York at the same time for them to give a discount. If so, contact Vusi with the AGS waybill numbers, explain that Amazon sent parcels separately and ask for financial mercy.
 
Ah yes Amazon sends parcels separately, especially when the items are from different warehouses or different marketplace sellers ect. Found out the same thing with my first ever order from Amazon.
 
Check Aramex website. They do not consolidate packages. You MyUS does however. Also got 3 packages on the way so in same boat but knew they don't consolidate
 
Do other mail forwarders like MyUS and the like have less hangups with the most common issues we seem to be facing with AGS: parcel weight, shipping of batteries and invoices that aren't always acknowledged?
 
It would be nice if they replied to emails. I emailed Vusi and [email protected] last night and no reply. I also messaged them using the message system on the AGS website and nothing. I don't I'll be using AGS in future unless it's for a single product.
 
martin said:
Do other mail forwarders like MyUS and the like have less hangups with the most common issues we seem to be facing with AGS: parcel weight, shipping of batteries and invoices that aren't always acknowledged?
Click to expand...

You can choose who sends that package - DHL, Fedex, UPS etc. you can see cost on website as well. Batteries is if it's install into an device it's fine. If not then no go. Invoice, not sure. Haven't had issue before.
 
Emails asking for invoice you ignore as their automated system is up to maggots. Upload once and ignore. Be very careful regarding inbuilt batteries. I think I was lucky with my Bluetooth speakers. I have also ordered a JBL Charge 2 and I am getting it seamail as the Charge 2 also has an in-built powerbank.
 
When I went to upload my invoice to Aramex Global Shopper now, the weirdest thing happened. The shipment that 2 hours ago was shown as 'received' and said I need to upload my invoice now has disappeared. When I click on it I get a 'shipment not found' message. I even downloaded the photo of my package that was uploaded by Aramex but everything just vanished into thin air. Of course nobody at Aramex customer care can help and Vusi is not available. Very odd...

Screen Shot 2016-12-08 at 4.46.42 PM.jpg
 
Sensorei said:
When I went to upload my invoice to Aramex Global Shopper now, the weirdest thing happened. The shipment that 2 hours ago was shown as 'received' and said I need to upload my invoice now has disappeared. When I click on it I get a 'shipment not found' message. I even downloaded the photo of my package that was uploaded by Aramex but everything just vanished into thin air. Of course nobody at Aramex customer care can help and Vusi is not available. Very odd...
Click to expand...

Whereas I have the exact opposite. I have a parcel sat in the VC cage in JHB that should not exist. Aramex delivered a parcel I ordered today, yet according to them there is another parcel from the same supplier in JHB. They are even moving it around, so there must be something. Maybe my supplier sent two parcels by mistake? I should be so lucky, but just on the off-chance, I paid for it.

Johannesburg, South Africa 12/08/2016 07:37 AM Shipment Update - shipment sent to despatch floor in vc cage
Johannesburg, South Africa 12/08/2016 06:39 AM Shipment Update - shipment in vc cage shop & ship
Johannesburg, South Africa 12/07/2016 17:33 PM Shipment Update - shipment received in vc cage

EDIT - Sensorei, try tracking your parcel at Aramex, not AGS. They also keep track.
 
I have never received a reply when submitting a support request on the Website. Does this actually work?
I did get an email confirming the my support request.
 
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