Aramex global shopper

DeeinSouthAfrica said:
What possessed you to allow them to automatically debit your card? You'll never be able to get anything off again.
Click to expand...

Dont know how. When I signed up, I paid with my debit card. They just went ahead and hit me with whatever was due, same with the duties.
 
Ho3n3r said:
Day 3 - Getting slightly irritated now.

No response from Olivia either since yesterday on the matter.
Click to expand...

Olivia is only back on Monday again. That's what the lady told me I dealt with this morning.

Drifter said:
What P!ssed me off is that they just debited my card for shipping. Never got the opportunity to pay using the promo code for the R75.00 off. They wont refund me R75.00 either.
Click to expand...

I remember the first time you pay with Cc, it will ask you to save this card for future payments. I guess you selected yes?
 
3lOH55A said:
Olivia is only back on Monday again. That's what the lady told me I dealt with this morning.



I remember the first time you pay with Cc, it will ask you to save this card for future payments. I guess you selected yes?
Click to expand...
That can't be it. I have 3 cards saved on their system to choose from. They most certainly do not debit me automatically.
 
Theres a setting under profile to enable or disable auto payments.
 
Does anyone know of a similar service that are willing to ship LiPo's? Or what is the fine if I accidentally ommit something from the invoice? Hypothetically and ethically ofcourse.:):):):)
 
3lOH55A said:
Olivia is only back on Monday again. That's what the lady told me I dealt with this morning.
Click to expand...

Sorry for not replying sooner. Yeah, I wasn't gonna wait til today just to get them to verify the bloody invoice - whole week for that, no ****ing way. I threw mud everywhere - emails to Olivia, every other Aramex contact I could find, and Facebook. I also uploaded the invoice 2 more times. Not sure which did the trick, but it got moving at 19:40 on Friday.

Thanks for the concern nonetheless.
 
f0Iygu7gXHVM said:
Does anyone know of a similar service that are willing to ship LiPo's? Or what is the fine if I accidentally ommit something from the invoice? Hypothetically and ethically ofcourse.:):):):)
Click to expand...

They physically inspect the parcels so if there is a separate lithium battery(or from China/HK any battery item) they refuse to ship the parcel and it will be sent back to the seller for which you pay a $10 fee for no matter if it is included on an invoice or not.

DHL can ship lithium batteries separately as dangerous goods but then it needs special packaging and you pay an extra fee for it.
Normal Aramex can ship items with batteries inside like phones & tablets.
EMS also ships batteries separately, I shipped a phone with 2 loose lithium batteries and it was fine.
 
Well Aramex Canada is pretty on the ball.

Package was delivered to them on Friday afternoon and my record was created within an hour of getting the delivered notification.

Package says on hold and waiting on invoice - which I loaded - so I expect there will only be movement on it once they start up business in 7 hours. So far. So good.
 
Ho3n3r said:
Sorry for not replying sooner. Yeah, I wasn't gonna wait til today just to get them to verify the bloody invoice - whole week for that, no ****ing way. I threw mud everywhere - emails to Olivia, every other Aramex contact I could find, and Facebook. I also uploaded the invoice 2 more times. Not sure which did the trick, but it got moving at 19:40 on Friday.

Thanks for the concern nonetheless.
Click to expand...

Just to follow up on this, I got a reply from Olivia this morning to my email sent on Friday (before invoice issue was resolved). Here is what she said, and then my reply, as I believe this process can be improved:

Olivia:
Morning [My Name]

Please be advised that the status will remain the same after you have uploaded the invoice. The status will only change once your shipment is in transit and you will know this when your Shipping Charges have been loaded online for you to make payment. Please note that your shipment has left Italy, and is being routed through London and arrived there yesterday.

It will then leave for Johannesburg on the next available flight, and the next update you should receive, it will say that your shipment has been received at the Operations facility in Johannesburg (OR International Airport). Thereafter it will undergo Customs Clearance.

Thank you.
Click to expand...

Me:
Hi Olivia

Thank you very much - I saw it finally got moving again on Friday at 19:40. Perhaps there should be a middle step after "Need Invoice" to confirm that invoice has been received - otherwise it is very misleading, and gives the impression that something is wrong with the invoice, or that the system captured it incorrectly, or something similar. Otherwise there is no way to know, and after 3 or 4 days with no movement, it very much looked like something was wrong. An acknowledgement of receipt of invoice should be part of the process.

I have used AGS twice from Germany, and neither time was there this hold-up, so you can excuse me for getting the impression that something was up.

Anyway, looking forward to the next part of its journey.

Regards
Click to expand...
 
Ho3n3r said:
Just to follow up on this, I got a reply from Olivia this morning to my email sent on Friday (before invoice issue was resolved). Here is what she said, and then my reply, as I believe this process can be improved:

Olivia:


Me:
Click to expand...

Yes, it's highly confusing. Below a parcel that is stuck on "shipment on hold" They need to add a step that says invoice received - ok.

cb5b5f21afe3fde84f497476b95b5c35.jpg


After speaking to a few people now it seems they are unable to view image files, png or jpg files in their system. They told me to always use PDF's. Whatever. So many people I speak to there, every single one says something different.

My other parcel finally has been updated and now reflects that custom clearance is in process. I had to literally email my ID number and the invoice to 4 different people to get it moving.

Oh well, you get what you pay for.
 
3lOH55A said:
Yes, it's highly confusing. Below a parcel that is stuck on "shipment on hold" They need to add a step that says invoice received - ok.

/massive pic

After speaking to a few people now it seems they are unable to view image files, png or jpg files in their system. They told me to always use PDF's. Whatever. So many people I speak to there, every single one says something different.

My other parcel finally has been updated and now reflects that custom clearance is in process. I had to literally email my ID number and the invoice to 4 different people to get it moving.

Oh well, you get what you pay for.
Click to expand...

Yeah. Yours is exactly where mine was until Friday evening - you have no idea if the invoice is acceptable, broken or if their systems just can't view it - or, if it's accepted and 100% correct, as it turned out. BTW, I uploaded my invoice 3 times in the end, and all 3 were JPG format, so clearly the PDF thing is something someone made up.

As you say - you get what you pay for, unfortunately.
 
DeeinSouthAfrica said:
True, but look at it this way - it costs about R195 to courier 500g from one side of this country to the other (depending on location and using Ram or Fedex). We get international courier for that price.
Click to expand...

Which is exactly the point - very cheap, so the service also falls into that category.
 
DeeinSouthAfrica said:
True, but look at it this way - it costs about R195 to courier 500g from one side of this country to the other (depending on location and using Ram or Fedex). We get international courier for that price.
Click to expand...

Postnet Counter to counter is R90 up to 2kgs.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X