DeeinSouthAfrica
Expert Member
Wait until they deliver and then send the fancy Aramex Express tracking. Your waybill works there too.
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Aramex global shopper
- Thread starter DA-LION-619
- Start date
yes this is EXACTLY what im struggling with. wanted to pick up a google home mini on their black friday sale
DeeinSouthAfrica
Expert Member
Do they accept PayPal? If so, link your card to PayPal and pay that way.
i see i can check out with PayPal...so smart! let me see if this works
Tinuva
The Magician
Ask for the "airway bill" document. It needs to show how the package leaves the address you shipped to, and have the destination address it will eventually end up with you. This is the proof that Amazon needs before they give you a VAT refund.
Mine looked like this:
I erased out my details, but should give you you a perfect idea of what it must look like.
DeeinSouthAfrica
Expert Member
It's called a waybill, and clever idea!
It says Airway Bill at that top of that sample document!
Tinuva
The Magician
Need to use words that the staff will understand when you ask for something. At least in my experience thats how it works in all industries. When I asked for the airway bill document, they sent it to me first time round.
DeeinSouthAfrica
Expert Member
Lol, I think it's a case of apples and apples. Ask for one and if they don't understand, ask for the other.It says Airway Bill at that top of that sample document!
Tinuva
The Magician
You know, it would actually do AGS good to have a knowledge base article on their website with a specific process on how to request a refund from Amazon and how to get the required docs from them.
notinterested
Senior Member
- Joined
- Nov 1, 2015
- Messages
- 694
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- 470
I submitted my airway bill. Amazon rejected it. Apparently they need further proof from aramex and the airway bill that i submitted does not have the necessary info. Unfortunately the person who responded to me did so in somewhat broken English so I have asked them to further clarify what they want.
DeeinSouthAfrica
Expert Member
Make sure that your card is capable of international purchases. It should have 3D Secure linked to it. If not, get it done before trying again.this did not work eitherbut i think it may be a problem with the FNB card..
If you have purchased internationally before, then add another card via PayPal.com. Perhaps ask a family member to link their card and try purchasing using their card (you can always remove the card from PayPal later).
Pho3nix
The Legend
Update : Package still in Singapore, not Dubai. Singapore office not responding to queries
Tinuva
The Magician
So for the first time I have a R322 package detained by customs for "random" inspection.
I am not sure yet what the outcome is or will be, but I will say, the moment I saw that on the tracking, I created a request on the AGS website on the package to find out exactly what they want. Gunter was in contact with me first thing this morning with the exact list of items. After every email I sent him, he would give me a phone call to clarify.
Too bad the company I bought from doesn't generate proper invoices, but it had the information.
So I used https://invoice-generator.com/
Downloaded base64 logo from the official website of the vendor, converted it and uploaded to the invoice.
Copied all the details over and boom Gunter at AGS was happy with it.
So lets see what customs does. I am hoping for the best, expecting they going to find some issue.
I am not sure yet what the outcome is or will be, but I will say, the moment I saw that on the tracking, I created a request on the AGS website on the package to find out exactly what they want. Gunter was in contact with me first thing this morning with the exact list of items. After every email I sent him, he would give me a phone call to clarify.
Too bad the company I bought from doesn't generate proper invoices, but it had the information.
So I used https://invoice-generator.com/
Downloaded base64 logo from the official website of the vendor, converted it and uploaded to the invoice.
Copied all the details over and boom Gunter at AGS was happy with it.
So lets see what customs does. I am hoping for the best, expecting they going to find some issue.
DeeinSouthAfrica
Expert Member
They just want the invoice to agree with what you paid on the bank statement you uploaded.
You do that, you're sorted and they release the shipment.
Tinuva
The Magician
Yeah its just question of $ on invoice vs R on my bank statement, so will see, oh and for some reason invoice is 25 Nov and bank statement transaction is 26 Nov, but the 25th transactions are included.
DeeinSouthAfrica
Expert Member
The discrepancies in date is to be expected. Sometimes an amount is reflected on the bank statement days later.
I'm having the same issue. They want the waybill to have either the amazon order number, or amazon tracking number. The waybill I received does not have either.
d.casper.b
Well-Known Member
So... I'm having an item shipped off to the NY address but unfortunately it is being sent off from another region.
Am I going to have a hard time now?
Am I going to have a hard time now?