Aramex global shopper

Has anybody used the Aramex Hong Kong address for AGS?

I've had a package sent there from an Aliexpress order but the couriers can't find the office?! 2 failed delivery attempts this week. Any advice on what I can do?

Aramex local customer care are clueless, and it's quite a valuable package. :(
 
Sensorei said:
Has anybody used the Aramex Hong Kong address for AGS?

I've had a package sent there from an Aliexpress order but the couriers can't find the office?! 2 failed delivery attempts this week. Any advice on what I can do?

Aramex local customer care are clueless, and it's quite a valuable package. :(
Click to expand...
Used it last month without issues. Screenshot_20200815-140440_Gmail.jpg
 
Sensorei said:
Has anybody used the Aramex Hong Kong address for AGS?

I've had a package sent there from an Aliexpress order but the couriers can't find the office?! 2 failed delivery attempts this week. Any advice on what I can do?

Aramex local customer care are clueless, and it's quite a valuable package. :(
Click to expand...

First time using AGS. Package was delivered to HK yesterday.

20200815_153743.jpg
 
Hong Kong does use English as well as HK Chinese, so perhaps they were delivering after hours or something.
The address is also well known by all couriers as it is not only a hub for us, but for the entire Shop & Ship community worldwide. They must accept tons of shipments per day.

For people that don't know, Aramex Global Shopper is called this in Africa only (as there is a very sucessful Shop & Ship here already - and it isn't Aramex). The rest of the world know this service as Aramex Shop & Ship.

Here is the HK address in Chinese:
Aramex HK LTD – SNS
(your name and account #)
香港新界青衣 青衣路30號 豐樹青衣物流中心1樓

In Chinese the address is backwards, starting with Hong Kong and ending with 1/F.
 
_Ed said:
Cleared customs on the 12th ... also had a "no-status-change" day yesterday, then suddenly this morning received an SMS stating it's out for delivery ... and then received at 13H00
Click to expand...
Package arrived in Durban this morning. Went to fetch it from the facility. 8 days from Germany to Durban, via London including customs clearance. Not bad at all.
 
Sensorei said:
Has anybody used the Aramex Hong Kong address for AGS?

I've had a package sent there from an Aliexpress order but the couriers can't find the office?! 2 failed delivery attempts this week. Any advice on what I can do?

Aramex local customer care are clueless, and it's quite a valuable package. :(
Click to expand...


I'm have the same problem, on Thursday last week I was told my problem will be escalated to the Hong Kong office, still waiting for a reply.
 
Lebseven said:
I'm have the same problem, on Thursday last week I was told my problem will be escalated to the Hong Kong office, still waiting for a reply.
Click to expand...
It's probably the same idiot driver with my package who can't find the Aramex office.

But I don't see how it will help to contact Aramex HK if if is another courier service who is failing to deliver to the Aramex office.
 
Hi guys, so I used AGS for the first time now as well but it seems as though my package was sent to the Post office closest to the UK branch :crying:. No idea what will happen next, has anyone ever experienced that?
 
No idea myne is currently in transit in the UAE, bought via amazon USA
 
jmlsauls said:
Hi guys, so I used AGS for the first time now as well but it seems as though my package was sent to the Post office closest to the UK branch :crying:. No idea what will happen next, has anyone ever experienced that?
Click to expand...
It happens. Aramex will receive a notification from the post office of an attempted delivery and the junior staffer will be sent to collect.
 
when you have a package like a cellphone, what description and price do you use?
 
If you ever want to return anything, (and most shipping rates are exorbitant), use Aramex's own service as it is much cheaper.

Check Shipping Rates

Check shipping rates to any destination in the world
www.aramex.com
Once you know the measurements and the weight you use the calculator to show you how much you need to pay. Then you contact Rachel Madima - [email protected].
You give her measurements, weight and value of parcel. You also give her your address and the recipient address.
She then sends you a quote.This should agree with what you already know.
You email her that you have accepted her quotation.
She then sends you a link to Peach Payments where you can pay for the shipment. Once you have paid, that same red Aramex vehicle you are used to comes to fetch your parcel.
One difference is that you now have to fill out the waybill, so make sure you have all the details to hand.
 
How awesome is this aramex app. I have an incoming parcel from the UK.

The tracking on the website shows:

London, United Kingdom08/17/2020 14:29Departed Operations facility – In Transit
London, United Kingdom08/15/2020 14:18Received at Origin Facility
London, United Kingdom08/13/2020 15:19Record Created
London, United Kingdom08/13/2020 15:19Shipment on Hold

But the app shows how far the plane is!

25a01e2729690eafbcb8e19612701716.jpg
 
Tinuva said:
How awesome is this aramex app. I have an incoming parcel from the UK.

The tracking on the website shows:

London, United Kingdom08/17/2020 14:29Departed Operations facility – In Transit
London, United Kingdom08/15/2020 14:18Received at Origin Facility
London, United Kingdom08/13/2020 15:19Record Created
London, United Kingdom08/13/2020 15:19Shipment on Hold

But the app shows how far the plane is!

25a01e2729690eafbcb8e19612701716.jpg
Click to expand...
And now the flight map is gone
But package arrived at the jhb facility. Really neat integration with some or other flight tracker.
 
Has anyone ever had an issue with the weight of a product? When I googled the item was suppose to be around 250-300 grams and some boxes etc maybe 400g yet aramex weighted it at 770 g?
 
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