Axxess Control Panel / Support Staff useless

[MercuryStorm]

So I decided to try Axxess uncapped 10mb... after a week i find my adsl so slow (0.24mb download on speedtest.com)

I log into the Axxess control panel to see if my account is being managed, and there is no indication, other then I have used 74gb

So I call the helpdesk who trys to guide me through the website on how to find out if I am managed, and guess what.. no indication on the website at all

So he has a look at my account and tells me im managed, but ive used +/- 120gb of data.. yet the control panel has completly different figures (i reset my modem to kill the previous session, so it cannot be the outstanding session)

I ask him to log a ticket to investigate why the control panel and the backend have such different figures, and he cannot even give me a reference number?

Seems trying Axxess was a BAD idea...

 

[techead]

aaaaahh yes... The age old "you get what you pay for" theory

 

[The Axxess Lady]

So I decided to try Axxess uncapped 10mb... after a week i find my adsl so slow (0.24mb download on speedtest.com)

I log into the Axxess control panel to see if my account is being managed, and there is no indication, other then I have used 74gb

So I call the helpdesk who trys to guide me through the website on how to find out if I am managed, and guess what.. no indication on the website at all

So he has a look at my account and tells me im managed, but ive used +/- 120gb of data.. yet the control panel has completly different figures (i reset my modem to kill the previous session, so it cannot be the outstanding session)

I ask him to log a ticket to investigate why the control panel and the backend have such different figures, and he cannot even give me a reference number?

Seems trying Axxess was a BAD idea...

Hi MercuryStorm,

We are looking into this for you. Our apologies for the inconvenience.

The Axxess Lady

 

[Sn00zE]

I had the same problem some time ago with axxess. After a few days line draws to a dead crawl then they reset my account and it runs like mad for 2-3 days and dead again. Cancelled my account and got WebAfrica and have been happy since
Just the damn game DLC's that are so massive these days! xD

EDIT: Oh ja also got "managed" after 5GB usage in 4 days. Then "managed" again after 14GB in 12 days.

 

[hgelden]

Well I am on Axxes now for a week and have to say the speed is the best I had so far, other ISP's are much slower. I also had good support when activating my account and the online description to setup your router is good. I have a 4MB line.
Link to my test.
http://speedtest.ookla.com/result/2428974626.png

 

[FreddyB]

Also been on axxess 4mb now for a week. downloaded a 2.6 gig game off steam, 10kb all the way.
Control panel, bandwidth and staff are all useless. Never sent a cancellation so fast in my life

 

[Leatherman]

I tried axxess on thier 10mb account for two months now and cancceled again 2days ago. I found out I was being managed but could not find out from thier support staff or website to what degree I was being managed. The guy I spoke to said they took the ability for you to see whether you are managed or not of the website, because it was causing to many problems for them. Also he said I am being managed because I used more than 200 gig for the month. But he could not tell me how much I am suppose to use to not get mannaged and when I will be unmanaged again.

I will not give my money to an ISP that lie to me and is being dishonest with me. They or mweb will never get my money again. Even though I must atmit that on my last month with mweb on a 4mb premuim account I did 428 gig without being throtteled.

 

[hgelden]

10MB line

I tried axxess on thier 10mb account for two months now and cancceled again 2days ago. I found out I was being managed but could not find out from thier support staff or website to what degree I was being managed. The guy I spoke to said they took the ability for you to see whether you are managed or not of the website, because it was causing to many problems for them. Also he said I am being managed because I used more than 200 gig for the month. But he could not tell me how much I am suppose to use to not get mannaged and when I will be unmanaged again.

I will not give my money to an ISP that lie to me and is being dishonest with me. They or mweb will never get my money again. Even though I must atmit that on my last month with mweb on a 4mb premuim account I did 428 gig without being throtteled.

I am now on a 10mb account and my download sit on average at 8.5mb I have not seen another ISP that get to this speed the rest are mostly on 50% to 60% of what you pay for Mweb is one of the worst as far as speed is concern.