Axxess revised T's&C's

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Barge

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No more simultaneous up and downgrading of data packages. Perhaps I should ask why it took until the end of November 2017. I never raised it as a perk on MyBB because I was hoping the convenience would stay under the radar and last longer.

The change? One can no longer conveniently login to control panel and pay for a pro-rata upgrade just before running out of data and then immediately request a downgrade for the 1st of the new month. It had been my habit, mostly on mobile data, to avoid buying topup gigs at a premium price. I would upgrade even to an 8GB package to gain perhaps 500MB pro-rata if it was near the month end. Then I would select a downgrade to be in effect from the 1st of the new month back to say 1GB.

The new policy, which is actually fair to them, is that one must let any upgrade run for at least a month, during which month one can request a downgrade for the following month. Thanks while it lasted.


T's & C's
30 November 2017
Policies and Procedures>
Service Changes (Applies to DSL, Fibre, Mobile and Voice)

Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorata.

For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service.

Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal.

Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.
Click to expand...
 
I have an MTN sim and use the Axxess APN. My usage has steadied around 1GB/month, so haven't been changing much. I notice when I upped my ADSL data package and then couldn't downgrade for the 1st of Jan. :wtf:
 
At least they still have 3 month data rollover. So plenty of time to use up the extra data.
 
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