Axxess seems to be having issues with Telkom Fixed LTE services. With having the package for less than a month the problems have been endless.
They cant seem to get their data usage split on the app and on their website panel. Upgrades are a hassle as they are not processed. Been receiving emails stating that i have a 100gb cap and that 50 gigs was used within a few hours. Their invoices are incorrect. The data speeds have dropped significantly (25mbps to 4-5mbps).
Is anyone having the same issues? or is someone from axxess here to help us understand the problem abit better? Tried calling support but no one can give a clear answer.
I also see that they launched a new cash competition. going to have lots of unhappy clients if the issues are not sorted.
They cant seem to get their data usage split on the app and on their website panel. Upgrades are a hassle as they are not processed. Been receiving emails stating that i have a 100gb cap and that 50 gigs was used within a few hours. Their invoices are incorrect. The data speeds have dropped significantly (25mbps to 4-5mbps).
Is anyone having the same issues? or is someone from axxess here to help us understand the problem abit better? Tried calling support but no one can give a clear answer.
I also see that they launched a new cash competition. going to have lots of unhappy clients if the issues are not sorted.