Axxess Uncapped Subscribers Feedback

OMG! They are arguing and saying it is only me with the problem. No one else has any issues!
 
Busy comparing my speedtests to them with the different accounts. Proving to them it is not my line!
 
point them to this thread... last thing i need is to argue with my isp, cancelling as soon as the control panel is back up.
 
OMG! They are arguing and saying it is only me with the problem. No one else has any issues!

they sound like they're starting to turn into Telkom.

Check - tomorrow the line speed will probably resume to normal again. I swear they just dropped it down to Dial up because of the R1 special. Either that or quite a few thousand people signed up and IS couldn't handle the strain?
 
So if the payment goes thru on your cc, and you then go cancel tomorrow because you're unhappy with the service, will they refund?
 
I just sent support an email with comparing traceroutes and screenshots of speedtest. This is compared using the uncapped and my normal capped account with them. The difference is frightening!
 
They need to be clear about what were supposed to expect, I understand some protocols will be shaped, but I'm getting less than half my line speed on regular http.
Product is billed as 4096, I'd expect to at least see some (consistent) speeds in that area.
 
They need to be clear about what were supposed to expect, I understand some protocols will be shaped, but I'm getting less than half my line speed on regular http.
Product is billed as 4096, I'd expect to at least see some (consistent) speeds in that area.

well its consistent if you consider dial up speeds of 2-6kB/s as being consistent :)
 
I had to explain to them that HTTP is being shaped at the moment. Do you know they actually asked me if there is any other PC downloading at the moment. If Skype running etc etc? FFS do they think I am an idiot? This makes me so angry, rather just be honest with me and say you are having issues than lie to me!
 
Tuesday night and Today the acc was useless. Since I logged on at 7pm tonight it has been usable.
line 384 kbps. Speedtest gave DL = 0.33Mbps, ping 85ms.

Browsing is about as fast as on my normal capped accounts.

http downloads - (some updates and a 60MB file from youtube) +- 20-25 kB/s
NS - (I.S.) avg 3kB/s for the last hour.
IRC - OKayish - lag 0.55 sec,

Have not tried IM or any P2P, will give skype a bash tomorrow.

If "uncapped" from axxess remains like this, then it is usable and acceptable (to me), but way overpriced. I can do much better with capped accs, for the amount of bandwidth likely to be used in a month.
 
sigh...if only their accounts department was up 24/7 i'd cancel my account now
 
I took a shortcut. There wasn't that much in the Credit Card for them to deduct, so I transferred all the funds out so it will be rejected. Sent them an email stating that i'm already having issues with them, and they must not bill me. Its not the 1st, and I have the right to cancel before I've used it!

lets see what happens... I think I should rather sign up for that mweb account for 1 month...
 
I took a shortcut. There wasn't that much in the Credit Card for them to deduct, so I transferred all the funds out so it will be rejected. Sent them an email stating that i'm already having issues with them, and they must not bill me. Its not the 1st, and I have the right to cancel before I've used it!

lets see what happens... I think I should rather sign up for that mweb account for 1 month...

hmm hope that works out for you. good luck!
 
I of caused did a deposit into their account, stupid me! However they better not deduct for another month tomorrow!
 
I took a shortcut. There wasn't that much in the Credit Card for them to deduct, so I transferred all the funds out so it will be rejected. Sent them an email stating that i'm already having issues with them, and they must not bill me. Its not the 1st, and I have the right to cancel before I've used it!

lets see what happens... I think I should rather sign up for that mweb account for 1 month...

i'm tempted to do the same. This isn't some sort of credit fraud or anything like that eh? haha it all seems too easy.
 
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