Axxess Uncapped Subscribers Feedback

Snekko said:
Yep, also noticed I wasn't getting full speed on HTML max. I noted was 33k. In the low end of the speed market that other 9-12k is pretty frikken important.

Normal downloads/updates shaped down to 20k (I noted a burst to 27k & a drop to 13k on average)

I'm waiting for my ticket response from them though ???

@ Kosmik: I'm basically saying that I was better off working on the normal per gig story.....my point is that aside from emailing there is no point, unless they change their secret policy that is.

It's actually pretty gross cause I feel like not being a part of this whole ADSL story it has put me right off.

When I see a decent & bright enough light I will be off in that direction which will include my current & future business ;)
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Shaped accounts cannot compete with unshapped per gig bundles. The only true comparison of that is uncapped unshaped which is still round the R2000 mark. Http downloads as you call them are going to be shaped as the packet is analysed as a file packet and not pure web. Also the system has intelligence in that most web pages themselves are small and any packet or stream of packets from a port 80 address can be flagged and dealt with accordingly.

If you are using it for work, then yes , use a per gig bundle rate for the day unshaped, even vpn'ed you shouldn't use that much or go uncapped unshaped @ 384k for R450 if you really need the uncapped part. If you expected the account to be usable in the day for anything else besides browsing or email, then you have a misconception.
 
I think most of us were expecting a product that competes with the mweb offering. This however is vastly inferior.
 
has anyone managed to cancel their Axxess accounts with full refunds?
 
I think the point is that it makes the slowest line speed on the planet even slower, this is what concerns me, I'm just testing this account & have others.

Many technical aspects may be said but as lerouxh says it's a disappointment. I really don't think it's worth R196.00 that's the scariest part.

Would be great if they adjusted their policy to that of Mweb, perhaps they are ?? Who knows.
 
They can't. They are merely reselling the IS accounts and leveraging their group purchases to help with capacity. Mweb have provisioned their own upstream provider overseas. This nakes a huge differance. The only reason I have not left axxess is because of their service levels which I have really enjoyed but money talks as does performance. If the account is unacceptable will switch to Mweb and test. If that's bad I will go back to the old express + account.
 
so if I read this correctly, if one is not a heavy user (5GB max) per month, you're probably better staying with the capped, semi-shaped accounts, since they are allegedly unshaped after hours?

I changed to the 384 uncapped bec I'm sick of running up on the 3GB limit every month, but if it renders regular web activity essentially impossible, then should go back to the capped accounts with a bit more bandwidth..

Just wondering.....
 
I have just asked them to credit my account, its just too frustrating to use :(

I have actually been a customer of Axxess since the whole R149 for 10gigs story ;)

I don't have a problem with the company, it's just this product unfortunately.
 
If your not a heavy user then the normal per gig is a much cheaper and better route.

I'm stuck in the middle , not a heavy downloader but too net savvy to stay below 2-300 gigs.
 
Don't Bother with Axxess ADSL Uncapped (Shaped)

i'm on a 4mb dsl line (although the best speed i have ever seemed to get up to now is around 2.8Mb/s).

For quite a few months already I have had a 5GB Telkom account as well as the Axxess Uncapped 384K Express+ account and for both accounts I would average around 250KB/s download from a news server. Tests on speedtest.net (to the SAIX Cape Town server) from both accounts yielded similar results in that the pings and download/upload speeds between both were consistently in roughly the same speed range. i.e. The Axxess account didn't give me any superior performance over my Shaped Telkom account even though the Express+ account is apparently Unshaped after 8pm on weekdays + on wkends. Now despite that, I have been relatively happy with the performance of the Express+ account in that it at least matches my Telkom Shaped account.

A couple days ago I decided to swap over to the new Axxess 4MB Uncapped (Shaped) account. This afternoon I fired it up for the first time ..... tests on speedtest.net yielded pretty much the same results as my Express+ account except that the ping was literally more than double (from an avg of 49ms to around 120ms).

Then I fired up a download to my news server. I got an average of 6.8KB/s!!! WTF???!!! From 250KB/s to 6.8KB/s? I've heard of shaping but that is just ridiculous!!!! IMO that makes this account virtually useless.

So yeah ... if you want an uncapped account to be able to browse the web at normal speeds then this is the account for you. however, if you plan on downloading anything that isn't via your web browser good luck!!

i called them already to put me back on the Express+ account and bill me the difference. The excuse they provided me on the phone for the poor speeds was that the account is "Shaped" and that the Express+ account isn't. Well that still doesn't explain why my Telkom shaped account performs at the same levels as their so called Unshaped account. Service over the phone was also poor so i'm not that keen to stay with Axxess if i can avoid it. I'll investigate the Mweb accounts this month and switch over to that if it is decent.
 
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Yip, can't agree more!!! Don't bother with this 4096kbps account. I am learning the hard way. I was also expecting to see some shaping, like maybe to 100kb/s, but I only managed to get about 15kb/s even on a http download last night.

If they are going to shape/throttle the crap out of the line they should advertise this as a 128kbps line so that people know what to expect. I have made a MASSIVE mistake cancelling the Afrihost account and moving over to Axxess. This will however be the last month that Axxess are getting my business, you guys have really gone a bit to far with this.

I don't even think Digichilli or Screamer had such bad transfer speeds even on their 384kbps accounts, and we all know how loved they are!!!
 
Dont sign up for this account. Its a waste of money. The speeds are shocking......I should of just stuck with MWEB.....
 
Exactly! It has essentially been shaped down to dial-up levels for anything other than browsing and e-mail! most people would never need an uncapped account for just that purpose so what is the point of this? I think they're just trying to rope-in those who don't know better
 
Well, at I have send e-mails to everyone I know that are looking at broadband to stay away from Axxess. Hopefully I can save some of my contacts the same pain. At least 3 of them were planning to move from Afrihost to Axxess, and have e-mailed back thanking me for the warning.

So my mission for the rest of the month will be to warn as many people as possible to stay away, as this is one massive "GET A 128kbps ACCOUNT FOR THE PRICE OF A 4096kbps ACCOUNT" sale.
 
Fredvl said:
has anyone managed to cancel their Axxess accounts with full refunds?
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I accepted the amount I paid for March. However I cancelled my account this morning and refused to pay for April.
 
They say they will not refund. I think that not fair, They must charge for what we have used and let us go. There speeds are useless and even downloads of video drives or game updates from local servers is slow. They cant shape http, that just becomes limiting. Youtube is also slow. Not cricket. We should all start demanding refunds.
 
Seriously? Folks in this thread are ridiculous. I just got home, in the time this account has been active since 6:30am, it has moved 3.3Gigs of data. For a shaped account thats pretty decent in the day and I can still browse and do emails. I'll judge tonights performance when I get to it but that is not bad and nowhere near what folks are making it out to be at the end of this thread
 
Kosmik said:
Seriously? Folks in this thread are ridiculous. I just got home, in the time this account has been active since 6:30am, it has moved 3.3Gigs of data. For a shaped account thats pretty decent in the day and I can still browse and do emails. I'll judge tonights performance when I get to it but that is not bad and nowhere near what folks are making it out to be at the end of this thread
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Brilliant you calling us ridiculous you realise that not everyone is getting the same performance as you getting?
 
Linoman said:
Brilliant you calling us ridiculous you realise that not everyone is getting the same performance as you getting?
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Then what's different? Same account from same isp. The only difference can be their lines or routers. There are others who also are getting similar results with this line as I am, most of the complaints are about the shaping in the day with download. Surely folks should educate themselves as to what shaping means. Most here are either ignorant of the fact or just brushed it off.
 
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