stoke
Honorary Master
I seem to be struggling to find the announcement from Axxess indicating that they have changed their policies and procedures to prevent this type of customer abuse from happening again.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
Axxess - Update
- Thread starter axxess
- Start date
So, Axxess:
I've requested my account to be switched back to SAIX. Will it now stay SAIX? If I add a voucher, will I get 1Gb SAIX? (You mentioned something about converting vouchers, so I'm a bit confused).
I've requested my account to be switched back to SAIX. Will it now stay SAIX? If I add a voucher, will I get 1Gb SAIX? (You mentioned something about converting vouchers, so I'm a bit confused).
Hi Cathj
If you have added the .s behind your username then you are on SAIX. And all vouchers that you transfer(top up) to that account will be SAIX bandwidth.
Hi stoke
I am sure they are working on that, based on what has happened over the past few days.
The_Unbeliever
Honorary Master
Sent in my ticket for SAIX conversion just now.
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
- Reaction score
- 13
Hi Lino, dude, I wouldn't feel anything is impressive. You had to request the account change and 20 minutes later it was done. NB, your account was fine just a few days ago.
If axxess launched a "switch over to IS and save" campaign to get their users to switch to IS from SAIX and then connect any *new* clientele to the IS backbone by default it would be 1000000000% times better for them rather than this whole debacle.
axxess vat 'n mens in die gesig deur te dink jy sal dit nie agterkom nie.
Some consumer action and loss of income should put them back on the straight and narrow again. This will have a ripple effect they will pay for long after this has blown over
techead
Honorary Master
close call
Hi guys
I have been with axxess for only a couple of days now... I signed up for their Uncapped Express + account which is with IS, so I havent been effected by this whole thing at all but I would like to raise one point...
I also have an account with WA (which I will be hanging onto ty very much), prepaid (SAIX) and its an awesome account in all aspects, including service.
All you need to do is look at the system that Axxess use to keep there customers informed vs what WA use. It really is a sharp contrast...
Perhaps neither ISP has had this kind of major change in the past, but ask yourself which ISP is equipped to handle that kind of change effectively? Including communicating it to clients. Clearly not Axxess. I would like to think WA are, based on the system they ALREADY have in place, which would allow them to communicate effectively to all clients.
Im always impressed at the level of detail they (WA) go into on their notifications page, often listing "problems" that are are of no consequence at all... purely for informational purposes *thumbs up*
My point? I think that Axess getting the 2008 award was a serious jugdement error. Maybe they HAD been offering awesome service/products/pricing, but how well equipped were they to handle this kind of change? Ever heard of "change control" ?
I look at the client area for Axxess and WA and I think that they should get together and have a chat... WA client area by far the most superior system I have ever seen. *thumbs up*
I think that going forward, rating an ISP, which results in them receiving awards should not only be about how they currently are, but additionally how well they are equipped to handle these kinds of changes.
Maybe this was taken into account, I dont know, so I speak under correction.
thats my 5 cents, just a thought... use it, dont use it...
Hi guys
I have been with axxess for only a couple of days now... I signed up for their Uncapped Express + account which is with IS, so I havent been effected by this whole thing at all but I would like to raise one point...
I also have an account with WA (which I will be hanging onto ty very much), prepaid (SAIX) and its an awesome account in all aspects, including service.
All you need to do is look at the system that Axxess use to keep there customers informed vs what WA use. It really is a sharp contrast...
Perhaps neither ISP has had this kind of major change in the past, but ask yourself which ISP is equipped to handle that kind of change effectively? Including communicating it to clients. Clearly not Axxess. I would like to think WA are, based on the system they ALREADY have in place, which would allow them to communicate effectively to all clients.
Im always impressed at the level of detail they (WA) go into on their notifications page, often listing "problems" that are are of no consequence at all... purely for informational purposes *thumbs up*
My point? I think that Axess getting the 2008 award was a serious jugdement error. Maybe they HAD been offering awesome service/products/pricing, but how well equipped were they to handle this kind of change? Ever heard of "change control" ?
I look at the client area for Axxess and WA and I think that they should get together and have a chat... WA client area by far the most superior system I have ever seen. *thumbs up*
I think that going forward, rating an ISP, which results in them receiving awards should not only be about how they currently are, but additionally how well they are equipped to handle these kinds of changes.
Maybe this was taken into account, I dont know, so I speak under correction.
thats my 5 cents, just a thought... use it, dont use it...
pkid
Expert Member
What's done is done and can't be undone. But I reckon we should all get 1 gig free bandwidth this month to say sorry
Uhm, actually it isn't. Haven't you heard of IS Fibre?
And you have the formula to determine this?
By the number of posts you've made about this issue (5) I take it you just want to vent some frustration?
techead
Honorary Master
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
- Reaction score
- 13
dude if you really want to start measuring dick I suppose I can. With your measly 75 total posts on mybb I'm assuming that you know nothing about anything right?
No, wrong. Assuming that just because I made 5 odd posts in this thread that my opinion somehow counts less than yours is a mistake. So what if I'm venting? I've seen over the course of my almost 11 THOUSAND posts on mybb that companies tend to get big, get greedy and then blow off their customers as if they don't matter.
Me showing an example of how much this hurt them financially by mere observation and my knowlegde of ISP's, their average customer base and charges that go a long with it, led me to deduce the average loss of monthly income these idiots have incurred for themselves
With everyone going on about how *** the current economic climate is, you'd think these guys would think twice before pissing off their customers? The people who bring them money in return for a service. If they were the only provider of internet with great service, I'm pretty sure they'd go "everyone can suck our cocks, we do what we want because you will pay us anyway so **** you"
But they can't. Because they're not the only option out there, and soon enough droves of people will leave as well because their consumer right of choice allows them to, and was subsequently taken away and forced by some company who thought they can make the choice for them.
I suggest if you don't have something to contribute to, with all due respect (which I have none for you at this stage), to **** off
Last edited:
It would seem their support ticket system is seriouslly flawed, either that or agents choose to ignore tickets hoping that someone else will respond to it on the next business day. I've had a similar case where I logged a ticket the one day, another the next, and received a response to the latter ticket whilst the initial ticket was only responded to a day later.
The_Unbeliever
Honorary Master
Can concur there.
I sent my ticket off at 09:04 this morning, and received a ticket back at 09:24
Which I rate as Most Excellent.
Now Axxess have their work cut out to woo their customers back, which will be a bit difficult seeing the circumstances under which they've left.
Thanks but I received feedback and it's been attended to a few minutes after I posted here.
foozball3000
Executive Member
I don't get it... Why all the fuss? We won't notice any difference between SAIX and IS, as they're almost the same. (http://www.imaginet.co.za/faq/ADSL#faq_09)
Or am I missing something?
Or am I missing something?
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
- Reaction score
- 13
I don't get it... Why all the fuss? We won't notice any difference between SAIX and IS, as they're almost the same. (http://www.imaginet.co.za/faq/ADSL#faq_09)
Or am I missing something?
Nope, all of us are just having PMS and figured it would be fun to bitch & moan for a change as our week have been dull so we figured it would be nice to spice things up and go to town on a company that doesn't deserve it at all.
I disagree - people who were using SAIX-specific features were left stranded not knowing what was happening. For example, some people had "smtp.saix.net" in thier Outlook or whatever, and then *boom* thier account is on IS with no warning.
Now what?! No outgoing mail (and no incoming mail if POP3 was "pop3.saix.net" or whatever the SAIX POP3 address is) for the next few hours which could lead to missed business opportunities. All the while the customer doesn't have a clue, I mean when your mail stops working the thought that: your ISP pulled a fast one and changed backbone providers, is the last one that would come to mind!!
Not to mention news server addresses, DNS server addresses, etc etc.
And of course latency and actual delivered speed as mentioned before.