Openweb Issues
I'm new to the forum (well joined sometimes last year, but never contributed), so forgive me if I'm way off-line. Anyway, I lost my job 4yrs ago and started a small business since then. Business is struggling to get off the ground, hence my choice of affordability. I joined Telkom 384kb(1gig Int. and 10gig local sometimes last year based on affordabilty. I looked at Openwebs openbrowse 384kb account and asked them a series of 5 questions to make an informed choice. Among the questions asked was whether torrent and p2p downloads during the downloadable hours allowed (MrBeeP as he calls himself answered in the affirmative). Guess what, after the first weekend (being the downloadable period) torrents and p2p was barred by their proxy. I tolerated this for a few weekends. After being gatvol I tried in vain for 3 days to get hold of support on their 086number during support hours off-course. I finally sent a mail to support and was told 'sorry torrents and p2ps are not allowed - only direct browser downloads'. I questioned MrBeep by mail on their business practice and he responded that 'it was possibly a simple misunderstanding and if I feel that if its best to cancel the service then I must let him know and he would make the arrangements. I obviously don't have alternate options and decided to ignore the problem for now. Over the last 2 weekends downloads are performing at around 0.08kb/s through the proxy. I was better-off on a dial-up. I haven't as yet questioned them on this, as he may just terminate my account. I'm already capped for the month and at least I can still browse international. Thanks to this forum, I may alert any potential Openweb customer of what service to expect.
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