BB9320 Cellular Issue - Browsing but no BBM or Whatsapp

[Shampoo1014]

Hi everyone,
So this is my issue, I am at home most of the week, so I just connect my Blackberry 9320 to the Wifi and everything works perfectly. However, when I do want to go out, I want to turn my 3G back on.
It switches over perfectly, but I cannot send or receive BBMs or Whatsapp messages. However I can brwse the internet.

What I have tried:
- Turning the phone off and on again. (Failed)
- Hardware reset - alt+right shift+delete. (Failed)
- Manually pulling out the battery while the phone was still on. (Worked for about 2min)
- Switching to EDGE and back. (Failed)

Other details:
- SP: CellC
- BIS activated this month
- Phone has been dropped a few unhealthy times.
- Plan: CellC R37 p/m BIS plan.
- Is a second hand phone.

Any help would be greatly appreciated.

Oh yes, after I found that nothing was working, I switched back over to Wifi and everything worked perfectly again.

 

[cyberbob1979]

I remember something about needing to update your servicebook on the phone, have you tried that?

 

[IceQB]

Service books could be problem.
Have you used any other service providers sim in this phone with BIS?
If so it could be a conflicting BB profile that needs to be deleted & re-assigned on the service providers side.

 

[Nerfherder]

Sounds like your BIS is not active, when you connect does it say 3g/edge or 3G/EDGE.

The caps is important....

 

[Safferbeauty]

is the little blackberry sign showing? if not let me know. I can try help. Had a similar prob

 

[Safferbeauty]

1 go to options.
2 go to devise.
3 scroll down to advanced system settings.
4 scroll down to host routing table.
5 scroll 1 down and click the little black berry button
6 2nd option should be register now, click on that...

Hope it helps